There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

Allow the Splashtop version with Atera to view multiple screens on at the same time.

Timed ticket automations

I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

After 48hrs, auto close the ticket

This is a standard feature with other RMM's -

ability to push 3rd party .MSI installation to endpoints. for example - push a VPN agent .msi installation package to group of endpoints or a specific end point.

Thanks!

What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
How would you improve it and what (if any) features would you add?
Let us know

We are only able to place software which are in Chocolatey or HomeBrew in our software bundles.

We would like to upload customized software to Atera to install on our client's computers via software bundle.

Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

Bitdefender integration.. Need the ability to deploy from within Atera, similar to how Webroot can be.

Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

By a community member:
We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.

I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

Greatly improve search bar engine and search results to provide better experience throught the webapp

Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back