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  1. An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.

    The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check

    10 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. I would like to have Atera perform Penetration Testing on my clients network. And make the reports/alerts available within the standard security testing.

    50 votes

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    0 comments  ·  Security  ·  Admin →
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  3. I believe there should be a button within the navbar of the Devices tab that once selecting specific machines, allows you to update all patches on those machines, rather than doing a report, manually clicking all unnecessary machines or doing it patch by patch on the Patch Management page.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. When the Merge ticket box comes up instead of having to know the ticket number or title can a list of open tickets be displayed in the drop-down list

    51 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Ability to delete comments.

    If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.

    10 votes

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    1 comment  ·  Tickets  ·  Admin →
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  6. In light of the CrowdStrike issues late last week, I feel that it's critical that we be able to export all of the BitLocker keys via the API.

    It's not a workable solution to have to open each agent and unhide the key to copy it into a spreadsheet.

    The BitLocker keys should be available via the Agents "GET" command.

    16 votes

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    1 comment  ·  Agent  ·  Admin →
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  7. We now have the Patch Management Page on Atera, which is useful but it would be great if there were a tab within that for Software Patches, as we can already see something similar looking per device.

    8 votes

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  8. Serial number in device over view should take us to vendor support page with device information

    44 votes

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  9. the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client

    7 votes

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  10. It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.

    8 votes

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  11. Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.

    Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.

    *Benefits

    Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.

    Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.

    Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…

    9 votes

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  12. Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    200 votes

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  13. I really wish we had the ability to edit an internal note. In the event of an error, it would be nice to be able to hit an edit button and change an internal note.

    29 votes

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    1 comment  ·  Tickets  ·  Admin →
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  14. I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
    This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
    I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
    It doesn't even need to be necessarily closed, just disappear…

    6 votes

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  15. I would like to see a VPN application/service in App Center.

    7 votes

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  16. A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.

    6 votes

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  17. I would love for you guys to offer KnowBe4 as an addon app. They tend to prefer working with larger vendors.

    32 votes

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  18. I am looking at my Hudu and wondering if I really need it. I use it for knowledgebase for instructional procedures and tasks. As I work in Atera, I can use the knowledgebase for the same purpose. For tasks, I can create scheduled tickets. The only thing that Hudu has that Atera does not is the Expirations feature. You enter the client domain and it automatically looks at the domain records and ssl, and tracks when they expire. You can also set an alert to remind you 30 days, 7 days, etc.

    7 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  19. Receive a ticket when an agent is uninstalled - as the agent does not have a password to uninstall, it would be good to know if the agent is accidentally removed by someone, deliberate or accidentally.

    If the password feature is under development, an option to receive an alert upon commencement of removal would be tremendous!

    1,437 votes

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    7 comments  ·  Agent  ·  Admin →
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  20. In the case of re-purposing a device and changing the name of the device, it would be great if Atera could automatically update the device name in Atera instead of to manually have to update the name.

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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