4746 results found
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New Tickets page UI - Feedback [Q1, 2026 Feature release]
Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).
What’s new (vs old Tickets page):
- Detailed vs Compact view (Compact = more rows per screen)
- Show/hide columns
- Reorder columns
- Sorting + saved views
- New columns: Approval status, Created date, Last action date, Parent/Child tickets
What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?…2 votes -
API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties
We request two specific additions to the API to improve ticket management and documentation:
Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).
Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.
Context & Why this is useful:
LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.
IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which…
4 votes -
Patch management
To be able to schedule Patch management tasks, this would be useful for Mac devices that require Upgrade patches to be run via Patch management instead of IT Automation profiles.
This workaround is useful for Mac devices that are offline, in order to help automate pushing Upgrade patches
85 votes -
Label printing for assett management
Add the ability to print asset management tag labels for managed assets.
70 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
2 votes -
Slashtop Chatting
Have the option to chat with end users through SplashTop without having to remotely connect to their machines.
7 votes -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username/password for device to allow uninstallation. This will allow the agent to remain securely installed on the device.
2 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...11 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
67 votes -
Webhooks
Webhooks triggers on Alerts
We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.
Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.
We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the…
12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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OTP
OTP should NOT be required for paid accounts.
OTP for trial accounts is understandable to prevent abuse, but requiring OTP for interactive installs for paid accounts is not a good idea and can severely inhibit normal, legitimate deployment of the agent.
Please consider limiting this requirement to trial accounts only.
2 votes -
Snooze indefinitely on Alerts
Snooze indefinitely on Alerts, the maximum is currently monthly, but indefinitely would help as an option where service are no longer in use on servers, etc., but are being flagged by the associated threshold configuration
2 votes -
IPAM & Rack Builder
Hi Atera team,
I would like to submit a feature request for two additions to the client documentation section:
IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.
Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier…
2 votes -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
3 votes -
add column for security status for what AV is on the device vs look at device only
add a column for the security piece to show what security software is on the device. Currently you have to drill into the agent itself.
3 votes -
Automatically close Alert tickets when resolved
Would be really helpful to have alert tickets automatically close when the alert is resolved
For example Machine status unknown ticket closes when machine is back online!211 votes -
"Update all" button on Devices page
I believe there should be a button within the navbar of the Devices tab that once selecting specific machines, allows you to update all patches on those machines, rather than doing a report, manually clicking all unnecessary machines or doing it patch by patch on the Patch Management page.
52 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Tabbed or Minimisable devices view / Powershell / SSH sessions
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
6 votes
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