Ideas and Feedback

Ideas and Feedback

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  1. There's sometimes a need to restart servers out of hours. Would be good to schedule a restart out of hours without having to setup a one-time IT Automation profile. That is, on the restart option, have a box to select a date/time to do the restart (or now).

    211 votes

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    6 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Allow the Splashtop version with Atera to view multiple screens on at the same time.

    177 votes

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    14 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Timed ticket automations

    I.e Whilst ticket is in 'Awaiting customer Response' status, after 24hrs send a reminder email to customer.

    After 48hrs, auto close the ticket

    176 votes

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    21 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

  4. This is a standard feature with other RMM's -

    ability to push 3rd party .MSI installation to endpoints. for example - push a VPN agent .msi installation package to group of endpoints or a specific end point.

    Thanks!

    170 votes

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    6 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  5. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    239 votes

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    Under Review  ·  33 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  6. We are only able to place software which are in Chocolatey or HomeBrew in our software bundles.

    We would like to upload customized software to Atera to install on our client's computers via software bundle.

    181 votes

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    7 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    172 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    250 votes

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    Under Review  ·  0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  9. This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?

    210 votes

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    Under Review  ·  26 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  10. For some strange reason software inventory only works when a machine is online, yet the information is already in your database but you cannot report on an individual offline asset.

    If a machine breaks and is replaced by another asset, we need to know what software was installed on the machine before it broke.

    159 votes

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    Planned  ·  8 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Bitdefender integration.. Need the ability to deploy from within Atera, similar to how Webroot can be.

    156 votes

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    9 comments  ·  Bitdefender  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    144 votes

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    8 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    156 votes

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    3 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. As most helpdesk engineers are working remotely a flag would help to show another user is actively working on the ticket.

    147 votes

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    8 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    Coming soon: We will flag any open tickets that your helpdesk engineers are actively addressing so your team is updated in real-time, eliminating duplicate effort.

    Stay tuned for our Product Release notifications.

  15. 144 votes

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    7 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    146 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Greatly improve search bar engine and search results to provide better experience throught the webapp

    192 votes

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    Planned  ·  8 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    12 votes

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    1 comment  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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  19. It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

    70 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  20. Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    180 votes

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    Under Review  ·  11 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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