5041 results found
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MS Office Updates
MS Office patches not listed as an available update.
Please enable the ability to show available/installed Office patches.772 votes -
Approval by Admin for new devices being added to Atera Tenant
An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.
20 votes -
Email technician when they have been @ tagged on an internal note of a ticket
When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"
323 votes -
Less AI, more fixing existing issues?
Can you focus less on adding AI to every single thing, and actually just fix the basic existing issues that have been on here for an extended time? We were told that we would be able to assign multiple computers to a user when we signed up months ago, but that still hasnt been implemented--yet theres a new AI update out every week.
5 votes -
Trouble Ticket Detail Templates
I would like Atera to implement a Ticket Detail Template feature within the New Ticket screen, specifically under the Enter Ticket Details field . This enhancement would introduce a dropdown menu that allows users to select from predefined templates, helping streamline ticket creation and ensure consistency in language, formatting, and technical detail.
How it Would Work:
Dropdown Placement: Above or below the Enter Ticket Details field, a dropdown menu labeled “Insert Template” would allow users to select a predefined ticket detail template.Template Management:
Templates would be configured by Admins in the Admin center.Each template should include:
Formatted text,…5 votes -
Patch Management Alerts if more than xx updates
An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.
The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check
19 votes -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…16 votes -
Text Message Alerts
I rely on real-time alerts to proactively address issues before they escalate. While email and in-app notifications are helpful, they can easily be missed during off-hours or when away from a desk. Implementing a native text message (SMS) alert system within the RMM tool would significantly improve response times for critical incidents such as server outages, offline endpoints, or security threats. This feature would ensure immediate visibility and faster remediation, ultimately enhancing service reliability and client satisfaction.
7 votes -
Free Dashboard Account
Add the ability to login to a dashboard account for media walls in offices etc so the whole room can view the core dashboard data continuously.
It's V expensive to pay for an account in full for this option when all we need is the dashboard showing on a big screen for visibility.
920 votes -
The ability to see ticket audit trail in mobile app
The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.
5 votes -
Network traffic monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
10 votes -
Export tickets to pdf
the objective would be to be able to export a summary of the intervention in PDF in order to keep a paper trail signed by the client
14 votes -
Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
16 votes -
Integration with Intel vPro
Allow for direct integration with Intel vPro to allow remote KVM, power control, virtual media, event logs, etc.
4 votes -
Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out…
60 votes -
File Tree Report / Integration
It would be amazing to have a tool like Treesize or WizTree integrated into Atera, either in the form of a report or within a dropdown on each device. This would make alerts for low disk space much easier to manage as we can see where the majority of storage is being used up and determine whether it is required or not, all done remotely without disrupting the client.
3 votes -
Apple silicon native AteraAgent
Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?
16 votes -
More Customization for "Add Ticket" page and Forms
Can you give the ability to edit the fields that are default on the "add ticket" form that users see? This is BEFORE they pick the form template. And even after they select a form, can we get the ability to edit how the fields look, etc? For example, the "description" field cannot be changed at all. (i dont even think it can be removed from ANY form?). In other ticketing systems you can at least add a description to fields, or edit the "pre-text" that is already in the box--in Atera is just says "type something". I would like…
3 votes -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
15 votes -
Software Asset Tracking
We're looking for a way to store and manage software assets. For example, if we have 20 licenses of Adobe Acrobat, we would like to create the asset in Atera, know how many licenses we have, it's renewal date, and who the asset has been assigned to. This would be great for Microsoft 365, Atlassian, and other software licenses we need to track/manage.
It would also be great if we can upload contracts/documents with the asset.
8 votes
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