4698 results found
-
Tabbed or Minimisable devices view / Powershell / SSH sessions
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
5 votes -
Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
5 votes -
How do I download and install the QuickBooks Tool Hub safely?
To download and install the QuickBooks Tool Hub, first download the most recent version (1.6.0.8) of it from the official website. Then, open the QuickBooksToolHub.exe file you downloaded, and follow the guide on your screen to install it.
5 votes -
Granular Hardware Mapping (Slots & Ports)
We need Atera's RMM agent to natively report granular physical device information. Currently, we cannot automatically determine which RAM slots (DIMMs) are occupied/free, or get a detailed mapping of connected controllers (USB, SCSI, IDE) and their corresponding slots and ports. This data is critical for accurate remote inventory management, planning hardware upgrades, and troubleshooting port-level issues without requiring a physical check. Please implement a native function to capture and display this data on the asset page.
4 votes -
Software Asset Tracking
We're looking for a way to store and manage software assets. For example, if we have 20 licenses of Adobe Acrobat, we would like to create the asset in Atera, know how many licenses we have, it's renewal date, and who the asset has been assigned to. This would be great for Microsoft 365, Atlassian, and other software licenses we need to track/manage.
It would also be great if we can upload contracts/documents with the asset.
19 votes -
Need to be able to tie assets to a user
At this time we are using Atera for several things it was not initially designed for. We are using it as an asset management solution as well as the main development and design for what Atera is made for. We are able to add assets and assign them to a user however when we search the user nothing in your current set up lets us see all the assets we have associated to that user.
7 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...6 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Adding the option to append the date of the ticket creation to the ticket number.
We are in the process of onboarding with Atera and noticed that the ticket numbers are simply an incrementing number.
Some of our users appreciated the old system's ticket numbers including the date that it was created. an example being 15-11202025, this way it can be identified as the 15th ticket created on 11/20/2025.
Can a checkbox option be added in the settings for companies to choose to add the date to their ticket numbers?
2 votes -
Ubiquiti Integration
Ubiquiti Integration
952 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Refresh all Software Inventory on every device at once instead of one at a time
Atera has a way to refresh software inventory on each device manually. However, it can be a little frustrating after running a script on several of computers because you have to refresh all Software Inventory on one* device at a time instead of all of them simultaneously. This would be very helpful when you trying to filter out what computers now have this software installed and how many more don't have the software installed.
24 votes -
Patch Management Alerts if more than xx updates
An alert is created when a customer or device has more than xx number of patches. This would indicate that the device is failing to run patches/offline and requires investigation.
The idea would greatly assist us as the current schedule report takes so long to go through with so many devices to check
35 votes -
Ability to schedule already open tickets
I have recently discovered that a few clients will have a ticket open already and will not reply for a few days and then ask to have the issue looked at on a specific day.
This wouldn't be too bad if there wasn't already key details and notes in the ticket already, and closing and opening is just tedious as the ticket isn't technically closed/resolved.
I feel like a feature to schedule an already open ticket to automatically be closed and reopened within a specific time frame would be amazing.
It doesn't even need to be necessarily closed, just disappear…27 votes -
1 vote
-
Deleting comments
Ability to delete comments.
If an external email has dropped inappropriate content into a ticket, we should be able to delete that ticket comment to remove the content.
41 votes -
Automated Full Disk Access for macOS via MDM (PPPC) Policy Deployment
It would be a huge time-saver if Atera could include the ability to deploy PPPC (Privacy Preferences Policy Control) profiles through its MDM tools to automatically grant Full Disk Access for the Atera agent on macOS devices.
Right now, we have to manually configure this on each Mac, which is both time-consuming and prone to being missed during setup. If Atera could handle this as part of the MDM deployment process, it would greatly simplify onboarding, improve monitoring reliability, and ensure better compliance across all endpoints.
This would be especially helpful for IT teams managing remote or large fleets of…
8 votes -
Integration with Intel vPro
Allow for direct integration with Intel vPro to allow remote KVM, power control, virtual media, event logs, etc.
9 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
-
Revert Agent Name back to Device Name
The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.
58 votes -
Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
3 votes -
Sending email to new user
Hi Atera team,
I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?3 votes -
Install Atera Agent through website
I want to be able to visit a website - like agent.atera.com - where I can log in with my credentials and view a list of all clients along with their associated profiles. From there, I want the ability to either download the appropriate MSI installer for each client or automatically install from the site. This would be great if you don't have the installer on hand, or are on site and need a quick way to get the agent on a machine.
2 votes
- Don't see your idea?