4774 results found
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no details of the queued devices that did not get updated when IT automation profile
How do we know if the offline devices got updated when an IT automation profile is set to queue devices for a week or a month .
The report should mention if any of the device got updated when they came online. This will confirm if queuing devices even works.2 votes -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
4 votes -
I would love to have more columns in the device search, for example looking for device serial number would be great
Having more options to quick search would be helpful minimizing the time to look into each device detail.
for example I would love to see columns such as, Device serial number, Processor, Memory, MAC addresses ...12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Time Since Last Activity Condition
I would like to see a trigger or condition based on the Time Since Last Activity of a ticket.
I am wanting to create an automation rule that sends an email to a technician after 72 hours since last activity on an open or pending ticket as a reminder to follow up on the ticket.
1 vote -
Limit bearer token to ipv6 address
Allow IPv6 as well as IPv4 on bearer token.
When creating a new API Token I have to allow all Any since our production servers use IPv6 and the input form will not allow that.
1 vote -
Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto…
1 vote -
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Currently, the setting applies to either all or none.For example:
- Do not create contacts for emails originating from public domains (e.g., Gmail).
- Automatically create contacts for emails from recognized company domains.Ideas for configuation either:
- Maintaining an allow list of approved domains, or
- Maintaining a block list of domains to exclude from contact creation.
Thank you for your consideration
1 vote -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
2 votes -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
70 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
Global Contracts
Global Contract
I want a contract that is assignable to the selected cusomters. If i make a change, this change will be invoked on all customers that have this contract.
Now u have to make a change to all customers manually - this is very time consuming.
1 vote -
Kill Splashtop SOS sessions
Terminate Splashtop SOS sessions directly from Atera when the session limit message appears, instead of waiting one hour for them to expire automatically
2 votes -
Ticket tabs "more"
When there are more than (on my screen) 13 ticket tabs open, you get a "x more" (x being a number) stack to the right.
I cannot find an option to close open tabs in that list.
Please add an "x"-Button next to ticket title in that list.2 votes -
Make all custom fields available in scripts
Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.
5 votes -
Webhooks
Webhooks triggers on Alerts
We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.
Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.
We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the…
12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
6 votes -
Restrict the ability to set Closed Status on Tickets
Since "Closed" status permanently closes a ticket without giving the requester the ability to re-open it, I'd like the ability to remove the "Closed" status from the Status dropdown box.
The workflow we want to have is a technician sets a ticket to "Resolved" and then an Atera rule automatically changes Resolved tickets to Closed after a period of time which can be done. However technicians are accidentally setting tickets to "Closed" and duplicate tickets are being created when a requestor immediately replies.
I know there's an option to allow "Closed" tickets to be re-opened, however I do not want…
1 vote -
Centralized Report Scheduling
A centralized way to schedule reports to their receivers so they aren't tied to specific technician as that solution is not manageable in the long run. Managing customer facing reports shouldn't be tied to a single technician and automation/scheduling on reports would be beneficial to be open to all technicians or tied to a role.
2 votes
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