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  1. So, I am specifically talking about Devices for myself, like the ability to sort by Last login or any column really, but I feel like this should be a feature throughout the whole of the Atera platform. Any section, whether that is Devices, Assets, Tickets, etc. we should be able to sort things by column just by clicking on the column.

    6 votes

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  2. Currently there is no option to create schedules where devices automatically go into, and out of, maintenance mode where no alerts are generated. This would be extremely useful as we have regular patching windows, client requested maintenance windows, etc where we need to make sure that no alerts are created. Thank you.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:

    Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.

    Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the…

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. It would be nice to see the number of displays that are connected to a agent pc under "Hardware"

    68 votes

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    1 comment  ·  Agent  ·  Admin →
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  5. Catalog services for peripheral request and orders, so the user can see product picture and order the device or peripheral in general that is needed, please this will be awesome and very helpful for all Atera Subscribers!

    2 votes

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    1 comment  ·  Admin →
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  6. I want the ability to exclude particular IP addresses from the scan.

    In my particular scenario I have a honeypot set up on the network that fires off an email every time it's touched. This is generating ~100 tickets a day per network every time this Network Discovery agent hits the honeypot.

    I will need to discontinue my Network Discovery subscription until this feature is implemented.

    12 votes

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  7. Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.

    9 votes

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  8. Hi team,

    I would love to see some live overview directly on the device detail page that shows automation jobs that are currently running on that device, as well as jobs that will be following with timestamps. This takes away the need to run the "Last process" reports and I see what is happening on my device in real time.

    5 votes

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  9. Option to turn this pop up off if you get near it with the mouse you can't simply click elsewhere but have to Esc to get rid of it - it's incredibly annoying, move far out of the way or allow a user to permanently stop the pop up please.,

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  10. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  11. Automatically send an email when a computer is added to account by agent installation. Ideally, the default behavior would be configurable by the admin for all customers, but each customer could override the default behavior and even choose which email(s) to send the email to.

    This will trigger in-house procedures to finish onboarding new customers once they are in Atera.

    4 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. Can Atera provide the use of multiple passkeys and/or MFA besides the 2 2FA methods available ? By this, it will provide the technician or admins to further secure their accounts and to better manage SSOs.

    5 votes

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    0 comments  ·  Security  ·  Admin →
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  13. Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.

    45 votes

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  14. The ability to monitor mobile devices and tablets.
    Please let us know what features you would like to see!

    2,174 votes

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    Planned  ·  84 comments  ·  Devices  ·  Admin →
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  15. Be able to edit your Public reply or Internal Note.

    56 votes

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    3 comments  ·  Tickets  ·  Admin →
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  16. It would be nice if patch management also offered BIOS updates, as is already the case with N-able.

    3 votes

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  17. Recent Processes should include any automated activity that Atera does like patches and when it forces a reboot.

    6 votes

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  18. Password protect Atera Agent from being uninstalled. I have had several users uninstall the agent from their systems. Most do not recognize the software and remove it. Others are just nosy. And others see the new software added and remove it because they don't like control, "Big Brother" .

    I would like the option to place a check mark to turn on Password protection.

    1,514 votes

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    25 comments  ·  Agent  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  19. So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice…

    6 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.

    We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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