4848 results found
-
Splashtop SOS
For new customers / users I currently still use Teamviewer Quicksupport to remotely install the Atera agent and then swap to Splashtop.
As my Teamviewer subscription will soon expire, it would've been nice Splashtop SOS was actually included in the Atera subscription the same way that Teamviewer Quicksupport is with Teamviewer Premium/Corporate/Enterprise instead of having to pay for a separate Splashtop subscription again.
Or I could use Microsoft Quick Assist, but still I'd rather prefer to also use Splashtop SOS for quick support sessions.I'm pretty sure Atera can fulfill this dream ;-)
208 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
-
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
9 votes -
Add ticket's creation date to the customer portal or allow to modify the fields
Add ticket's creation date or days since inception to the customer portal dashboard
2 votes -
Script-based custom fields for all plans not only super power
We need to be able to store value from scripts on custom fileds for all plans or at least mid tier plans.
I understand that this is locked down to only super power but if you look around you'll see everyone else has this across all the plans.
What's the point of having this developed for the high end plan?
3 votes -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
3 votes -
time
Es wäre schön wenn der Kunde im Ticketportal sehen kann was an Zeiten abgerechnet wird. Teilweise ist dieses Erforderlich damit dann Rechnungen nachvollzogen werden können.
3 votes -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
3 votes -
Display the private IP address of workstations in the device view.
It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.
4 votes -
To be able to integrate COVE DATA Protection
To be able to integrate COVE DATA Protection backup monitoring into ATERA.
3 votes -
Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
passkey support for bitwarden
Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.
2 votes -
Create a alert for downtime and with the issues are resolved
Looking for a solution that sends a notification to everyone once an alert has been resolved.
2 votes -
public IP
It would be great to have the public IP of the managed computer displayed in the list of computers. This way, we can easily identify if all computers in the company are working from the same location of the user/computer is working remote. This would also allow us to see server NAT information as well.
24 votes -
Add ability to retroactively flag ticket notes as resolutions
Right now, we have the ability to flag a response as a resolution, and we have the ability to retroactively REMOVE a resolution flag, but we do not have the ability to retroactively ADD a resolution flag.
The problem is that we might not flag a response as a resolution if we're not sure that it will actually solve the issue. But if it does, then we have no way of marking it as the resolution retroactively.
It would be very nice to be able to flag a past ticket response as the resolution. It would be nice to even…
10 votes -
Search device by logged in user/username
Being able to find a device by the user logged in.
2 votes -
Give us to change/select the date Format like: DD/MM/YY In Costum date fields
Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .
2 votes -
Authorising a user install from within the Atera console
When a user wants to install software/programs to their device, I need to login to their device as Administrator and enter the Admin credentials to allow the installation of software/programs.
ConnectWise had a feature that popped up on the Admin console to alert me that a user requires Administrative authorisation to install software/program, I could then allow this by clicking a button in popup window alert or deny the install.
Could this be a new feature for Administrators instead of having to remote into the end users device every time they need to install something?
5 votes -
Introduce new message/text formatting to the Quick Reply Templates
The new message/text formatting has been applied to user signatures and the new ticket UI. Please can you now add this to the Quick reply templates.
The issue is that we have old text formatting from the Quick Reply Templates applying and I have to manually change the formatting for each Public Reply.
3 votes -
patch managment
New Patch Management menu has filtering options , saving filtering options as a profile will be great
2 votes -
Synology Active Backup Monitoring
Synology Active Backup for Business and Actibe Backup for Office 365, HyperBackup shoud be monitored - PTRG has an Sensor for it
https://github.com/WAdama/nas_ab_status/commits/master
The closest thing I've come by when it comes to monitoring Active Backup actively is by using this script (https://github.com/WAdama/nas_ab_status/commits/master) and Paessler PRTG. However it doesn't cover all backup options in Active Backup, so when you have hundreds of file backup-jobs, server backup-jobs and hypervisors backup-jobs as well as 365 and/or Google backup-jobs you're out of luck. I suppose you could setup some kind of SMTP parser to handle the backup mails from Active Backup,…
382 votes
- Don't see your idea?