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4848 results found

  1. Set default values of fields in the form template

    20 votes

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    2 comments  ·  Tickets  ·  Admin →
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  2. The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…

    14 votes

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  3. When building out our knowledge base (KB) on Atera for the AI assistant to pull from I have noticed that it will sometimes pull an answer from the internet that I do not want instead of checking for a KB article on the topic first.
    It would be very helpful to better customize the AI assistant's answers if there were an option to force the AI assistant to review the KB every time before answering.

    11 votes

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  4. Color coding options for ticket status's.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.

    9 votes

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  6. I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure

    8 votes

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  7. To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Veam integration

    192 votes

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  9. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    2 votes

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  10. Folder management :

    Get Folders <Customer> doesn't exist
    Post ( rename ) <Customer>, <folder> doesn't exist
    Create New folder ( doesn't catch duplicate folder names )

    2 votes

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  11. I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.

    2 votes

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  12. When using the splashtop client it would be nice to take advantage of the view-only feature that's available in their latest version. ( https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360056900592-View-Only-Mode )

    11 votes

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  13. it's very easy to integrate office 365 OAuth2 integration for logins... please do so

    give us the ability to just click the microsoft or google icon at the bottom of the login page... if we are logged into an account that has the same email as a user on the system... waallllaaaaa we log in

    81 votes

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  14. Create an alert when a BSOD occurs with minidump information.

    20 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.

    Update:
    It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).

    I don't want to be…

    4 votes

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    1 comment  ·  Billing  ·  Admin →
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  16. It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.

    Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.

    So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...

    26 votes

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    1 comment  ·  Tickets  ·  Admin →
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  17. It is quite limited to only have 4 "types" to choose from.

    Incident
    Problem
    Request
    Change

    Sometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.

    5 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Hi everyone,

    I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.

    It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?

    Thanks for considering this request!

    3 votes

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  19. I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.

    This is required since we observed some software's like Adobe can be installed even without administrator rights.

    30 votes

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    1 comment  ·  Alerts  ·  Admin →
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  20. Would be helpful to see if an EDR software such as Huntress, Sentinel One, etc. is installed in the security area of a managed computer. Currently this section only pulls what's available from the Windows Security Center, and that doesn't seem to know what EDR software is for the most part.

    8 votes

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    0 comments  ·  Dashboard  ·  Admin →
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