5040 results found
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1 vote
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Quick access to tickets to show status (awaiting technician response etc)
Quick access to tickets tabs to show their status on top navigation bar (e.g., awaiting technician response, etc.)
The newly implemented feature to highlight ticket status with colours, allowing us to easily identify and act on tickets awaiting responses.
I would love to see this feature applied throughout Atera, not just on the tickets page.
1 vote -
Bitlocker Key in App
Can't believe this still isn't in the app after all the issues we've had lately.
Need the ability to see the Bitlocker key for a device from the Mobile App.
When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.10 votes -
roboshadow
Vulnerability management integration
1 vote -
Software audit that shows devices without specific software installed
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software so we can extract the report.
2 votes -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.2 votes -
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
5 votes -
Ticket Forms - Description -
We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:
Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pmI realise that some of the info above is also available in a ticket, but the above is just an example.
2 votes -
Pre and Post deployment functionality
Please consider adding the following functionality to the automated profile structure.
It would be really useful to be able to configure specific script sequence (pre or post) deployment as a second step before or after running a patch.
Currently the scripts deploy in a random fashion rather than in a structured manor as per your support team currently.
An example of this would be to run a force restart of Google Chrome after applying the latest Google update.1 vote -
E-Rechnung aus Atera senden
Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.
Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
Der Standard wurde…4 votes -
Customer hand-over
We would love to have a feature that allows transfer on ownership between MSPs.
We sometimes take over customers from other companies and it would be very beneficial if we could simply "take over" the account instead of being forced to remove all installations and reinstall our own agent.
Technically, it can be done like Granular persmissions in O365. One side starts the request, and the other approves it.2 votes -
For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent
For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.
30 votes -
I want a custom field under customers as a Text Areas not a text field so you can display multiple lines of text
I want my engineers to stay in Atera and use this solely, so having data on the customers within the customers overview page is the perfect place, I was looking to add a few field one being "Backup Procedures" where we can specify how the customer is backing up, so if a customer calls up to get something restored any of my engineers the see how the customer is backing up, without needing to ask other engineers or spend 20 minutes logging into servers to find out.
A Text Area would also be good for listing software that customers use
1 vote -
Patch & Automation Feedback-Device Specific Details
When I select a device and look at the activity log section, I should be able to click on the patch/update report link and get specific details for this device or agent alone, detailed information of what was patched or what was not patched and why or why not.
4 votes -
Devices vs assets
I love the new fields available under assets. While I understand the difference between Assets and Devices (though they could be combined), I do wish that some of the fields available under Assets were also available for Devices. In particular, Status, Purchase date, Warranty expiration, End user and Location would be very helpful, especially if they were fields included in an a auditor report. Doubly so if End user and Location fields were included in a search. I will often have laptops get passed around from end user to end user. I currently use custom fields to track the assigned…
6 votes -
Enable actual PDF/Excel file delivery for scheduled timesheet reports + centralized download overview
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct…1 vote -
Assign tickets to specific clients based on the subject line
Set up an automation rule to assign tickets with a specific subject line to a designated client.
6 votes -
3rd software party report
The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down
4 votes -
filter option "installation date" under installed software
Device filters can search for isntalled software, software inventory shows installation date. Please add a filter option to filter installed software by installation date, all necessary data is already there!
1 vote -
Scheduled reports to have customers name on them, as well as changes to default..
When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.
4 votes
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