4798 results found
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Automatically update the Mac agents to the latest version.
Automatically update the Mac agents to the latest version.
2 votes -
IPAM & Rack Builder
Hi Atera team,
I would like to submit a feature request for two additions to the client documentation section:
IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.
Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier…
2 votes -
Receive exported PDF of my scheduled patch management and IT automation via email
It's super easy to schedule a report on any Patch Management and IT Automation profile and get an email every day.
It would be soooo much more convenient and time-saving if you could get the export report in PDF format instead of a link directing you to the reports section.
Hope this can be added at some stage.
Thanks
Ronald1 vote -
Granular Hardware Mapping (Slots & Ports)
We need Atera's RMM agent to natively report granular physical device information. Currently, we cannot automatically determine which RAM slots (DIMMs) are occupied/free, or get a detailed mapping of connected controllers (USB, SCSI, IDE) and their corresponding slots and ports. This data is critical for accurate remote inventory management, planning hardware upgrades, and troubleshooting port-level issues without requiring a physical check. Please implement a native function to capture and display this data on the asset page.
6 votes -
Tickets page new column
Add the ability to add a column showing total time logged to a ticket directly from the main tickets page.
1 vote -
Filtering on date fields (is null or is blank) unavailable
Currently, Atera does not allow filtering tickets or views by blank or null values in date fields, including built-in ones like Follow-up Date or custom date fields.
You cannot directly filter for tickets where the date is empty. There is no native functionality to filter by empty date fields or by today/tomorrow in custom date fields.
1 vote -
Tabbed or Minimisable devices view / Powershell / SSH sessions
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
6 votes -
Trouble Ticket Detail Templates
I would like Atera to implement a Ticket Detail Template feature within the New Ticket screen, specifically under the Enter Ticket Details field . This enhancement would introduce a dropdown menu that allows users to select from predefined templates, helping streamline ticket creation and ensure consistency in language, formatting, and technical detail.
How it Would Work:
Dropdown Placement: Above or below the Enter Ticket Details field, a dropdown menu labeled “Insert Template” would allow users to select a predefined ticket detail template.Template Management:
Templates would be configured by Admins in the Admin center.Each template should include:
Formatted text,…15 votes -
Logical Stacking/Grouping of Patch Versions
Feature Request: Patch Management Improvements
1. Logical Stacking / Grouping of Patch Versions
Issue:
Patch Management currently displays multiple versions of the same patch as separate items, leading to:- A cluttered list
- Difficulty identifying the latest relevant version
- Confusing or inaccurate reporting
- Inefficient patch evaluation workflows
Requested Enhancement:
- Introduce logic to group or stack all versions of the same patch under a single collapsed entry.
- Display only the latest applicable version by default.
- Allow users to optionally expand to see historical versions if needed.
2. Ability to Hide or Filter Out Specific Patches
Issue:
Customers cannot hide outdated or irrelevant…4 votes -
Date format API
The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061
3 votes -
BackupPC
We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.
6 votes -
Software Asset Tracking
We're looking for a way to store and manage software assets. For example, if we have 20 licenses of Adobe Acrobat, we would like to create the asset in Atera, know how many licenses we have, it's renewal date, and who the asset has been assigned to. This would be great for Microsoft 365, Atlassian, and other software licenses we need to track/manage.
It would also be great if we can upload contracts/documents with the asset.
27 votes -
MFA and logon control for small offices
Some program like DUO that will allow addition of controlled logon and MFA for small offices with no domain or other controls in place.
2 votes -
Contacts should include a Department Field
We have clients that require us to bill by Department. It would be great if the Contacts screen had an additional field, that displays right under the the Cusomer Name, "Department", so it is viewable on on the Ticket details screen in the Contact info area.
4 votes -
Greater variety of basic reports for non power accounts
The ability to generate simple reports for a client based on a singular category such as OS Version or a specific hardware specification such as the companies devices RAM capacity.
4 votes -
customer device view back
When viewing a device for a customer, there is no way to get back to customer devices. Going back goes to ALL devices. That's not funny for administer more devices of same customer.
1 vote -
Add departments in MSP
I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
It's not possible in MSP account. Why? It's really usefull for big customers !
I need do cut a customer in subdivisions, and it's not possible. Incredible !3 votes -
ticket sentiment in API
Ticket Sentiment column is not exposed in API. When running reports, I cant get sentiment column for reporting the negative sentiment tickets
1 vote -
Integration with Vanta and other GRC's
Atera should consider integrating with Vanta because it would create a powerful synergy between IT management and compliance automation. Vanta is widely used for continuous monitoring and automated evidence collection to maintain security frameworks like SOC 2, ISO 27001, and HIPAA. By integrating with Atera’s RMM and PSA platform, MSPs and IT teams could seamlessly feed device, patching, and configuration data into Vanta, reducing manual work and improving audit readiness. This integration would not only enhance security posture but also deliver significant time savings for customers who need both operational efficiency and compliance assurance.
2 votes -
Ticket Titles Lost after Merging Tickets
Merged tickets have no history of their ticket titles. The ticket activity on the destination ticket just says "Ticket #40346 merged into this ticket" for example.
The conversation entries are preserved but often the ticket titles will have the crucial information for the issue and they are lost when the ticket is merged.
1 vote
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