4850 results found

1. Ability to lookup specific device information

   The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.

   Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.

   2 votes

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2. script macOS as User

   Hallo und Guten Tag!

   Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

   ---

   Hello and good day!

   We have a problem on macOS that we need scripts that run on users/logged-in users. This is absolutely essential for automation tasks and ticket resolutions. Unfortunately, on macOS, only users run as a system via Atera, which is completely inadequate. At the moment, we have to connect to the systems via Splashtop or Teamviewer to complete these tasks. The additional work is immense. A good RMM/PSA system should actually be able to do this. We use the Superpower including Copilot on Atera. So not the smallest variant. We ask for a quick solution.

   Hallo und Guten Tag!

   Wir haben unter macOS das Problem das wir Skripte benötigen die auf Benutzer / Angemeldeter Benutzer laufen. Dieses ist sehr wohl unabdingbar bei Automatisierungsaufgaben und Ticketbehebungen. Leider laufen unter macOS über Atera nur Benutzer als System was absolut unzureichend ist. Momentan müssen wir uns auf die Systeme per Splashtop oder Teamviewer aufschalten um diese Aufgaben zu erledigen. Der Mehraufwand ist immens. Dieses sollte eigentlich ein gutes RMM / PSA System können. Wir benutzen bei Atera die Superpower inkl. Copilot. Also nicht die kleinste Variante. Wir bitten um schnelle Lösung.

   ---

   Hello and good day!

   We have a… more

   2 votes

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3. Patch pre download

   Pre Patch Download. It would be nice if you could schedule the download of patches prior to the patch profile running. Some updates are large and this can greatly increase time to run patching. An option to download the patches prior to the patch installation would help improve readiness of patching and avoid conflicts with other scheduled tasks.

   9 votes

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4. Ticket Template - Improvements

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

   3. Core fields flexibiltiy -
      Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

   4. Default field value -
      Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

   5. Save prefilled templates -
      Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

   6. Click to move
      Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

   7. Show Fields
      Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

   1. Proper Template based form -
      a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
      The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

   2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

   7 votes

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5. Advanced Customization of "Custom Fields"

   When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

   But "Custom Fields" could revolutionize all that!

   Let me explain:

   If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

   However, for this client, each brand has several stores located in different countries/cities.

   And each store has one or more collaborators with a specific email address.

   To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

   Example: Creation of a custom dropdown field "Store" providing a dropdown menu "Country" unlocking a dropdown menu "City" unlocking a dropdown menu "Collaborator."

   This would allow us to have one client where all contacts have the correct information. It also enables more efficient sorting in ticket views and makes it easier to find specific information when searching.

   French Version
   Personnalisations avancées des "Champs Personnalisés"
   Quand nous voulons trier les tickets, nous nous retrouvons souvent bloqués par la limite de 20 clients par ticket.

   Mais les "Champs Personnalisés" pourraient révolutionner tout cela !

   Laissez-moi vous expliquer :

   Si j'ai un client avec plusieurs enseignes, je serais tenté de créer plusieurs clients pour les différencier.

   Cependant, pour ce client, chaque enseigne a plusieurs boutiques situées dans différents pays/villes.

   Et chaque boutique a un ou plusieurs collaborateurs avec une adresse e-mail précise.

   Pour résoudre ce problème, les "Champs Personnalisés" dans la catégorie contact doivent être plus personnalisables.

   Exemple : Création d'un champ personnalisé déroulant "Boutique" fournissant un menu déroulant "Pays" débloquant un menu déroulant "Ville" débloquant un menu déroulant "Collaborateur."

   Cela nous permettrait d'avoir un seul client où tous les contacts ont les bonnes informations. Cela permet également de trier plus efficacement dans les vues des tickets et de trouver plus facilement certaines informations lors de la recherche.

   When we want to sort tickets, we often find ourselves blocked by the limit of 20 clients per ticket.

   But "Custom Fields" could revolutionize all that!

   Let me explain:

   If I have a client with several brands, I might be tempted to create multiple clients to differentiate them.

   However, for this client, each brand has several stores located in different countries/cities.

   And each store has one or more collaborators with a specific email address.

   To solve this problem, the "Custom Fields" in the contact category need to be more customizable.

   Example: Creation of a custom dropdown field "Store" providing a… more

   6 votes

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6. Additional information on why a script failed

   Additional information on why a script failed

   94 votes

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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

7. Ability to save View with no header, variable # of output rows

   I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.

   1 vote

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8. Exclude Clients from Patch Management Portal

   We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.

   It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.

   1 vote

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9. TrueNAS

   Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.

   Key Strengths:
   • Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
   • Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
   • Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
   • Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
   • Cost-Effective: The open-source nature and flexibility of deployment can reduce Total Cost of Ownership (TCO).
   • Self-Hosting: Full control over the data since it’s hosted on your premises, unlike cloud-based solutions from Axient or Acronis.

   Would love to have TrueNAS integrated as another backup solution. It can virtually be installed on any hardware.

   Key Strengths:
   • Data Redundancy & Scalability: Offers ZFS file system, which ensures data integrity and excellent scalability for growing storage needs.
   • Open Source: No licensing costs; highly customizable compared to proprietary solutions like Acronis and Axient.
   • Versatility: Supports multiple protocols like SMB, NFS, iSCSI, and more, making it ideal for varied environments.
   • Virtualization Ready: Can host virtual machines (VMs) and containers, adding more functionality to its core storage features.
   • Cost-Effective: The open-source nature and flexibility of deployment… more

   1 vote

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10. A report that will list all Bitlocker keys for the associated PC

    Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can see the status in the auditor so why not the key as well?

    Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can… more

    1 vote

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11. A report that will list all Bitlocker keys for the associated PC

    Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can see the status in the auditor so why not the key as well?

    Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can… more

    1 vote

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12. Refresh all Software Inventory on every device at once instead of one at a time

    Atera has a way to refresh software inventory on each device manually. However, it can be a little frustrating after running a script on several of computers because you have to refresh all Software Inventory on one* device at a time instead of all of them simultaneously. This would be very helpful when you trying to filter out what computers now have this software installed and how many more don't have the software installed.

    1 vote

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13. Customer Groups

    Categorize Customers ( Property : Group )

    It's hard to manage Technicians access privileges ( on Customers )
    when creating many new customers.

    Would be more handy ( dynamic ) with customer groups.

    Assign Technicians Groups -> Customer Groups 👍

    1 vote

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14. Software Inventory - software update function directly from report

    When I check my Update Versions in the Software Inventory, I miss the Funtion to activate the Update for this Software in this List.

    also nice Features:
    - Report for all Devices wich not installed actual Version
    - Marker for Offline Devices during creation the report
    - Export Function for all version results

    3 votes

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15. A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff

    A hot idea. Atera should monitor the ideas and feedback page and actually implement stuff?

    3 votes

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16. Disk Average Metrics

    Include "Disk Average" in the Metrics overview for each Agent.

    7 votes

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17. Granular Remote Desktop Settings Per Customer

    Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while others specifically request that we do not. It would be immensely beneficial if Atera offered the ability to configure remote desktop settings on a per-customer basis. Ideally, this would allow us to enable or disable the remote desktop agent (e.g., Splashtop or AnyDesk) during the customer creation stage, or as part of the initial Atera agent installation process.

    While we’re aware of the registry key method to disable these agents post-installation, it’s not always feasible for environments with hundreds or even thousands of devices, particularly when some are rarely online. Attempting to retrospectively disable remote desktop in such cases can take significant time and effort, which isn’t always practical.

    By introducing this functionality, Atera could not only simplify compliance with individual customer requirements but also enhance deployment efficiency and reduce the administrative overhead for teams like ours.

    We’re huge fans of Atera and are passionate about supporting your journey as much as you’ve supported ours. We hope this suggestion is something that resonates with your vision for the platform, and we’d love to see it come to life!

    Thank you for considering this request, and please don’t hesitate to reach out if you need further clarification or details.

    Best regards,
    Ian

    Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while… more

    1 vote

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18. Granular Splashtop / Anydesk deployment

    Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while others specifically request that we do not. It would be immensely beneficial if Atera offered the ability to configure remote desktop settings on a per-customer basis. Ideally, this would allow us to enable or disable the remote desktop agent (e.g., Splashtop or AnyDesk) during the customer creation stage, or as part of the initial Atera agent installation process.

    While we’re aware of the registry key method to disable these agents post-installation, it’s not always feasible for environments with hundreds or even thousands of devices, particularly when some are rarely online. Attempting to retrospectively disable remote desktop in such cases can take significant time and effort, which isn’t always practical.

    By introducing this functionality, Atera could not only simplify compliance with individual customer requirements but also enhance deployment efficiency and reduce the administrative overhead for teams like ours.

    We’re huge fans of Atera and are passionate about supporting your journey as much as you’ve supported ours. We hope this suggestion is something that resonates with your vision for the platform, and we’d love to see it come to life!

    Thank you for considering this request, and please don’t hesitate to reach out if you need further clarification or details.

    Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while… more

    1 vote

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19. API

    This idea is posted on behalf of Guillaume Duval:

    The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download the PSAtera. Would you mind to help me go forward quickly? I can do a call with your team if needed if you need more explaination.

    This idea is posted on behalf of Guillaume Duval:

    The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download… more

    2 votes

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20. Can we have a ? per page with the current manual info on it and how the page works.

    Can I suggest a dedicated "page help" button.
    I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
    Every page should already have a man help page so lets make it a direct link.

    Case in point was scheduled tickets and how the parent and child ticket interact.
    So if you review the parent ticket that add time onto all the child ticket.

    Even support didn't know about this until they looked into it.

    Can I suggest a dedicated "page help" button.
    I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
    Every page should already have a man help page so lets make it a direct link.

    Case in point was scheduled tickets and how the parent and child ticket interact.
    So if you review the parent ticket that add time onto all the child ticket.

    Even support didn't know about this until they… more

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    0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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