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  1. I see that AI Insight offers way to create new knowledge base articles, but what about updating articles? This would be especially useful when a process has changed or if new steps are required as technology changes. It would be great for Copilot to suggest an additional step based on a technicians actions, or even maybe simplify them if the technician took more steps then they needed.

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


  2. I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.

    16 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  3. Allow access from one tenant to another tenant from IT department to MSP colloboration and manage agent from MSP license. For Example, i am a MSP but my client has a IT department and subscribed with atera. But due to the license issue, they are not willing to purchased or share us a license. We as a MSP will have difficulties to managed their devices if we do not have cross tenant sharing features but with such integration, this only allow IT department license to share to MSP license only as a fair play policy. Hopefully atera will look into…

    8 votes

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  4. Have Task Manager be more of a representation of what you would see on the Desktop computer. It would be nice to have the different tabs, easier searching for the task we need to end, and graphs of hardware usage.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. I am a one man shop that hast to deal with computer being unpluged and moved from time to time. It would be nice to be able to have a list of all the computers in a dept listed in the asset manager and be able to link that infomation to at QR code so I can print lables on all the compuers and monitors.

    9 votes

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  6. We have saved filters on the webpage for tickets , it would be nice for the techs using mobile app to see these filters too.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  7. It would be nice to have different default form templates for tickets created in the user portal vs. created in Atera by a technician without the tech having to remember to change the template. This would give the ability to add more technical fields automatically when the ticket is created by a tech. It would also allow more customization of ticket automation rules based on whether the ticket was created by a user or by a technician.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  8. The new design sucks. It takes at least one additional click to see information that was visible right away. I like the customization, but I lose time because 80%+ of the stuff I need now takes longer. Please give the option to keep using the old design.

    3 votes

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    2 comments  ·  Devices  ·  Admin →
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  9. Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.

    I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. Patching chrome, find all devices that need that patch and add hock deploy to all those devices. This can be used for any patch or cve vulnerability

    1 vote

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  11. It would be great to deploy Coro Protection with all necessary permissions to both Windows and Mac devices. Coro is an up-and-coming Cybersecurity Platform that may be a good partner fit for Atera since it is one of the most affordable but effective platforms on the market.

    A distribution solution for Coro that includes the activation of necessary permisions, run at start, and removal of existing security app would be great.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.


    Additionally, we offer many solutions that cover Coro offerings.


    Best regards,

    The Atera Team


  12. Actually Atera is using an old script (Chocolatey 1.1.0) there is for example an issue with the Chocolatey Package for Sonos S2 Controller. So it would be nice, to get an updatet Version.

    216 votes

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  13. A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow…

    3 votes

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  14. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    6 votes

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  15. Get / amend Ticket tags via API. It would be great if we were able to view/amend/add the tags associated with Tickets

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. Have 2 thresholds for a single company, but have the ability to treat tickets from one threshold differently to another. Ie state the name of the threshold profile and act accordingly.

    We want to do this to treat tickets from a new subset of servers differently to the existing servers.

    5 votes

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  17. Software dashboard where you can see a list of all software on devices that need updating and have the option to update all at once, like you can with the patching dashboard. It would also be great to have an end of life / support section where we can view this info.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  18. Here's an idea to enhance automation:

    Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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  19. Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.

    6 votes

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    1 comment  ·  Security  ·  Admin →
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  20. When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
    Example:

    1. Is this change request part of an existing project?
    Check box option is Yes or No.

    Dependencies would now be an option if choosing "Yes"
    Text Box 1: to enter project name
    Text Box 2: Ticket number of project.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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