5071 results found
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Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
1 vote -
Automatically add CC field when replying to ticket vs. having to select it
When replying to a ticket, the CC field is off to the right side and in order to use it, it has to be selected first. If it could show under the To field by default, that would be helpful and save us time.
1 vote -
Incident IQ Inventory System
Please integrate with Incident IQ for K12 inventory.
1 vote -
Show the requester name on New ticket notification
Enhanced notifications could provide more clarity. Displaying the requester's name would be a valuable improvement. This would allow for quicker identification of the notification's source. A personalized approach often leads to a more efficient workflow. Thank you for considering this helpful suggestion.
1 vote -
Filter by Folder
Independent of Customer.
Show all devices connected to a specific folder [ Server ] ...
4 votes -
passkey support for bitwarden
Currently Atera does not allow registration of a passkey using the Bitwarden password manager browser extension. The passkey is saved to bitwarden, but immediately after Atea reports the device registration failed with "Device registration error | Atera". Could not attach a screenshot.
4 votes -
enpass
Integration of the Enpass Manager on a user and MSP basis.
This makes it possible to retrieve personal passwords and centrally manage those provided by the company.1 vote -
Whatsapp for Business Customer concerns integration
Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.
It would be great if the customer was informed via WhatsApp when there was new information about the issue.
1 vote -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
6 votes -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
2 votes -
Integration with connectsecure
Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.
1 vote -
EVO MFA
Integarte EVO Security as part of your available apps
1 vote -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes -
file transfer
Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.
24 votes -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
1 vote -
Scheduled ticket for users
It would be great if users could create scheduled tickets themselves.
For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."Currently, we have to create these tickets for them, which is time-consuming.
Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.1 vote -
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.
4 votes -
taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote
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