5072 results found
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Scheduled advanced reports to be sent in HTML format
Request for the feature to have scheduled advanced reports sent in HTML format.
2 votes -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')2 votes -
Ability to deploy Watchguard EPP from App Center
Ability to deploy Watchguard EPP from App Center
2 votes -
Show/Hide ticket form templates per site/customer
The ability to choose which forms are visible on the end-user portal based on their site/customer
10 votes -
Ticket Export
Ticket conversation exporting option for legal/HR reasons.
12 votes -
different levels in the list with the tab key.
Hello,
When we write text with lists, it is not possible to create different levels in the list with the tab key.
For example:
1. Windows Server
1.2 - Getting startedThe same principle applies as in Word when we create lists with the tab key, which automatically shifts the text.
Best regards.
2 votes -
abillity to run an assigned customer list by technician
It would be nice to be able to run an assigned customer list by technician.
2 votes -
Asset Panda
I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.
3 votes -
MAC address/OUI/Vendor lookup
Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.
3 votes -
New feature request
When creating a new article at the KB for my clients, I would love to have an hyperlink within the text that redirects clients to give us feedback about the article or share ideas with us. It should allow to click on a word and open their default email client to send us an email (including the email address, and subject). This would give us the needed feedback to understand if the kb is usefull or not.
3 votes -
Splitting a customer response into a new ticket
If a customer emails in, and also asks another query that's different from the original request, the response can also be split into a new ticket with a different ID (but linked to original)
9 votes -
roboshadow
Vulnerability management integration
1 vote -
roboshadow
Vulnerability management integration
1 vote -
Delete tasks scheduled for offline devices
The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.
4 votes -
Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
8 votes -
Software audit that shows devices without specific software installed
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software so we can extract the report.
1 vote -
software inventory
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software.
1 vote -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
AI and Help Buttons are in the way
Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.
Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.
43 votes -
Syncronization report when exporting Invoice Batches via Quickbooks
A report that shows that the information in the invoices that are exported from Atera corresponds with what will show in Quickbooks
2 votes
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