4689 results found
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turn off AI
Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.
15 votes -
View-only technician role
Option to create view-only technicians without purchasing an additional license
8 votes -
DateTime or just Time custom field
Currently, there is only a "date"-type custom field. We have need for tickets that also include a start and end time as well. It would be nice to have a time field, and/or a combined date/time field.
1 vote -
multiple selectios in "dropdown" custom field
When creating a new custom field for tickets, when using the "dropdown" type of field, be able to choose multipe options. We want to use this for onboarding and a list of systems the new user needs access to. Right now you can only choose one option. We would like it to be:
Title: Systems Needed:
And then be ablel to choose multipe items under that title. Users could choose all the systems they need to have access to.2 votes -
Inside the e-mail templates for ticket, add a "Time Spent" snippet
If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
This would save time for the person who needs to invoice all resolved tickets.3 votes -
scheduled ticket option - make available to main contact
Give the main contact availability to create a scheduled ticket, they can create tickets now but not schedule them - ideal for departing employees, new hires and other that happen on a future date
1 vote -
Dark mode view for the agera app Android and IOS please
New feature dark mode for atera app Android and IOS.
95 votes -
Identify double agent
Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console
32 votes -
One screen for add-ons
Integration with the desktop/
1 vote -
Search within ticket content
Currently, the search bar seems to only take into account elements such as the ticket title or ID. This significantly limits the ability to efficiently locate tickets, especially when the keywords being searched are only present in the description or comments of the ticket.
It would be extremely helpful if the global search also allowed for searching the full content of tickets, including:
The initial description,
The responses/comments added by technicians or users,
Custom fields.
Such an improvement would greatly facilitate the management and tracking of tickets, particularly when dealing with a high volume of requests.
1 vote -
Email Template for Ticket Comments
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given…
7 votes -
With scripts to be able to have "helper files" to be able to upload with the msi files
Under Scripts you have the option to be able to upload an MSI file but no helper files. we have software that required a .txt licensing filing and would be helpful to be able to add that feature as well as automatically with all scripts to run /quiet /qn /norestart with all MSIs
5 votes -
Patch Management must follow policies set for the reporting and status to be useful
It is great that there is a column in devices that will show all patches available.
But that is less important than having a column and patch mangement tool that reports relevant patches that are required to meet my organizations patch standards. This information has been provided to the system by my Automation and Patching Polices. Yet the Patch Management panel and the Patches Available column indevices do not reflect this.This makes the the patches available column not useful at all unless you just want to see what is available for that given end point according to the MS…
4 votes -
Search device by logged in user/username
Being able to find a device by the user logged in.
4 votes -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
2 votes -
Connect via TeamViewer from mobile app
I want to connect via TeamViewer from mobile app
1 vote -
Hiding Atera, Anydesk or splashtop Icons in system tray
I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system
67 votes -
Possibility to translate reports into other languages.
We would like to be able to translate reports into languages other than English.
2 votes -
Report that contains device name and contact
When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
I've used Atera for 3 years, and it's just 1 simple report, what do people think?2 votes -
Network discovery sort by IP correctly
Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting
14 votes
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