5070 results found
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Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
2 votes -
Back button
To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back
5 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
2 votes -
freepbx
Write an API to monitor calls in and out of freepbx so it can auto link to tickets and show the activity in the Ticket. Also could do popup notifications and click to call.
1 vote -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
2 votes -
Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
2 votes -
xcitium
Are we able to integrate Xcitium security platform
1 vote -
"Custom field updated successfully" warning for adding custom fields.
When adding a custom field for a ticket, etc., can the warning or prompt "Custom field updated successfully " just pop up for like a few seconds then go away? Of if the field creation fails, can that just pop up for a few seconds. It's really distracting when making a lot of fields you have to constantly click on that warning to make it go away. They just pile up in a list.
1 vote -
Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote -
multiple selectios in "dropdown" custom field
When creating a new custom field for tickets, when using the "dropdown" type of field, be able to choose multipe options. We want to use this for onboarding and a list of systems the new user needs access to. Right now you can only choose one option. We would like it to be:
Title: Systems Needed:
And then be ablel to choose multipe items under that title. Users could choose all the systems they need to have access to.1 vote -
Password Manager
Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.
Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.
The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.
310 votes -
Import Improvements
Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.
2 votes -
Import flexibility
Import should be able to recognize rows with already existing assets, and to be able to skip or update those assets according to the .csv.
2 votes -
Patch management
It would be nice to have a filter for the Patching Status widget. It seems like the patch status looks for all patches (OS, hardware ,etc) which skew the result. My team would just like to see how many devices that are fully patched but only OS patches.
Updated for clarity.
1 vote -
Add edit relations option to app
Would be nice to have the ability to edit the relations of devices from the mobile app
2 votes -
Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote -
Enable a higher-level select all and Install option, similar to the Reboot feature.
In the Devices view in Patch Management, enable select all and install, similar to the Reboot feature. It is tedious and time consuming to review and apply updates individually.
2 votes -
Subject: System Issue – User Creation and Search Problem
I’m experiencing an issue where, despite entering all required details to create a user, the system fails to find the user when searching by email or other identifiers. I receive a message that the user already exists, but when I search for the user, I can’t find them. Additionally, there is no simple and convenient way to add the user, only a complicated method that I tend to forget, which is very tiring. This ongoing problem The system needs to be more reliable and user-friendly to improve productivity.
2 votes -
Stop with all the ad popups
Stop with all the ad popups
1 vote -
Script Relevance and Applicable Device Count
It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
This is helpful in many…2 votes
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