4834 results found

1. Add Patching Status to the Public API for Dashboard Integration

   We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.

   3 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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2. Save Public Reply Without Emailing

   It would be nice to have an option to save a "Public reply" to a ticket without initiating an email to the contact, this way the notes are visible to the Client contact in the customer portal but we don't have to necessary spam the contact with technical notes via email.

   14 votes

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   1 comment  ·  Tickets  ·  Delete…  ·  Admin →
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3. MS Office Updates

   MS Office patches not listed as an available update.
   Please enable the ability to show available/installed Office patches.

   791 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

4. Approval by Admin for new devices being added to Atera Tenant

   An approval process within the Atera tenants should be put into place for a newly added device after an Atera agent has been installed onto a machine for addtional security. This to avoid "rouge devices being added to tenant.

   21 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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5. Ticket splitting

   Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.

   23 votes

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   1 comment  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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6. Internet Speed and Latency monitoring. With a graph in the dashboard.
   5 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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7. Email technician when they have been @ tagged on an internal note of a ticket

   When you make an internal note and @ tag an engineer, That technician should receive an email saying "You have been mentioned on a ticket (hyplink to ticket)"

   335 votes

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   9 comments  ·  Tickets  ·  Delete…  ·  Admin →
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8. Email Encryption

   It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.

   2 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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9. Atera Agent should have a capability to auto-kill itself and auto-respawn itself once it reaches 900 MB or 1 GB RAM usage

   We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
   The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

   That is the Feature Request we would like to submit.

   6 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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10. kill this website

    This website is all but ignored by the dev team. just kill it so we do not get false hope.

    the dark mode request is a fiasco and honestly I give up. when my renewal comes due, I may just go elsewhere

    7 votes

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    0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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11. roboshadow

    Vulnerability management integration

    7 votes

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    1 comment  ·  Roboshadow  ·  Delete…  ·  Admin →
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12. OKTA

    GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

    These are some of the items that would be ideal to notify or auto-ticket created.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

13. ActivityWatcher

    Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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14. add software inventory report for linux devices

    currently, linux agents do not provide any software inventory data. while basic hardware information and health stats are available, there is no visibility into installed packages or applications. this is essential for audits, compliance, and troubleshooting. please add software inventory support for linux devices—similar to what is available for windows and mac.

    3 votes

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    1 comment  ·  Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

15. Portal / Form Ticket Template - Improvements (consolidated)

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I can do most of the forms that I need without multiple selections. This would be SUPER helpful.

    3. Core fields flexibiltiy -
       Ability to remove some of the core ticket fields. They are not necessary and just clutter the ticket template. Product category, etc. They will also just confuse the end user.

    4. Default field value -
       Ability to set a default value for a field, date, Department, etc. That way you could have different variations of a single form that is pre-filled with a lot of the appropriate information

    5. Save prefilled templates -
       Ability to store a prefilled template per user so if they create a template they can reuse it. Maybe they could also go into the main store for sharing with others

    6. Click to move
       Click anywhere on the custom field to add it to the form. I hate having to click the tiny plus to move it over

    7. Show Fields
       Option to have fields show on new template, service portal or create ticket in admin portal. ALL of these options show up in the admin portal when creating a ticket. If i set them to mandatory for the template they also become mandatory for the admin portal ticket. Why would this be a good idea? It makes a huge mess.

    1. Proper Template based form -
       a pop up or separate ticket form where you organize the boxes like a proper form. Example - New User form. You could organize the boxes any where you want on the form in a logical flow
       The questions and then answers in the ticket running down the side is very inefficient. Also, I would like to see all the results in the ticket, not on the side. or in the original FORM type format inside the ticket or in a pop-up or separate screen.,

    2. Checkbox or Dropdown - Multiple choice checkboxes or dropdown. I… more

    44 votes

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    17 comments  ·  Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

16. Show Huntress in Antivirus Field

    Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.

    17 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Access to KB’s from mobile app!

    Provide access to KB articles from mobile app

    12 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. MSP Version: All settings per customer

    Atera is sold as an MSP tool, but is completely unsuitable for this.

    In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...

    10 votes

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    1 comment  ·  Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

19. RingCentral Integration

    I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.

    We are currently doing this through some very hackey workarounds.

    7 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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20. The ability to see ticket audit trail in mobile app

    The ability to see ticket audit trail in mobile app That way you can see who put the ticket in, if it was another Admin or an actual user, and can also see if it was merged from another ticket, etc.

    6 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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