5041 results found
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Windows settings and control panel
We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.
8 votes -
software inventory
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software.
1 vote -
New user Form
Ability to create a specific new user form with a workflow ability
also allowing us to build the form questions.3 votes -
Syncronization report when exporting Invoice Batches via Quickbooks
A report that shows that the information in the invoices that are exported from Atera corresponds with what will show in Quickbooks
2 votes -
Additional Billing Informations
The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.
Update:
It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).I don't want to be…
6 votes -
Project tickets
Currently, when have a block of hours contract, the hours worked on a ticket for a particular client only counts the worked hours if the ticket is "closed" or "resolved" when we generate the "Block Contracts Balance" report, however it would be good to have a way to count the hours worked on a project that is not necessarily closed. For example: The job is to install 10 new computers on the network and the contract is for 5 hours per month. We spend 7 hours on the month but did not finish installing all computers so the ticket is…
1 vote -
Patch Management (New) - save a view or filters
Patch Management (New) - save a view or filters
It would be nice to save views that we have filtered in the new Patch Management section of the Atera Portal. It is causing a lot frustration Atera resets the filters I am using. especially hard when I have do my monthly IT Reports.1 vote -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Atera mobile app. When responding to messages, and you navigate to another screen, you should keep a draft of your message to return back to
When responding to a ticket, automatically save drafts of your response so if you navigate away from the screen you can come back and continue where you left off.
1 vote -
Acknowledge / Resolve the potential CVEs identified in Network Discovery
Feature request to acknowledge the CVEs identified in the Security tab within Network Discovery.
3 votes -
Automated creation of Network plan/map with Network Discovery
I think it would be great if the Network Discovery also provided an overview of the topology of the customers network. This makes it easier to have an overview of newly integrated customers that already have a somewhat big infrastructure
10 votes -
HTTP / HTTPs Admin Portals for Devices
We should be able to create a tunnel through an atera agent that allows us to administrative access an internal HTTP / HTTPs website for devices like
- Firewalls
- Printers
- Access Points
- Cameras
basically anything that you do not want to open up to the world but would like to admin without first logging into a server using splashtop or something else
76 votes -
Show knowledge base suggestion to end user or IT texh
Show most relevant knowledge base article related to ticket to end user AND IT technician
1 vote -
Ability to disable / remove AI in tickets
We do not use AI at all in tickets and it's causing a serious lag before tickets are ready to type replies into as AI becomes ready, over the course of the day x techs it's a fair amount of wait time - would like to disable this feature when not require or wanted.
2 votes -
Ability to lookup specific device information
The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.
Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.
4 votes -
Network Traffic Monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
2 votes -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Display the private IP address of workstations in the device view.
It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.
6 votes
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