4851 results found
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Private note
Ability to send a private note to a user.
Example, sending a private note to the user's manager for approval. They will receive an email and be able to view the ticket and add their comment into the private/public section.3 votes -
Possibility to restrict API Access from defined IP List
Possibility to restrict API Access from defined IP List in https://app.atera.com/new/admin/security
A simple checkbox can improve security to prevent access from not allowed IPs if api is used for internal purposes only.3 votes -
Network, disks and processes graphical information
Right now when you go to one of your servers or clients you will see a graph with the average CPU and Memory usage.
It would be great to have additional graphs for disk and network related statistics.
The things I'm thinking of immediately is a graph to show me the history of diskspace. It would be great to see that 14 days ago i had 100GB in use and today i have 120GB in use. Other things could be maybe IO and reads/writes
And for network it would be great if I could see that 2 days ago interface…3 votes -
time entry in new UI feature regression
in old UI when adding time you are able to just delete the default time entirely and enter :xx as a shorthand for 0 hrs xx min
in new UI it requires entering 00:xx or it thinks you are attempting to enter it as hours
Please bring back the :xx shorthand for only minutes
7 votes -
Add hard disk metrix in the dasboard
Please add hard disk metrix in the dasboard like the cpu & ram
9 votes -
Move all monitored devices by one click onto another device
We do monitor a lot of network devices by one server in each customer network. When that hardware will be replaced we have to move the monitored devices onto the new hardware server/agent. it would be very handy to move all monitored devices via bulk from on server to another one... and not one by one...
6 votes -
Add more agent to a specific contact
Hi, I need to assign different agents to the same contact but I can't find how to do it. Let's imagine a scenario in which a specific contact has an Apple computer, a windows desktop computer and a windows notebook. Currently the tool only allows you to connect a user to only a computer.
6 votes -
Manually retire device
Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.
2 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
19 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes -
Shutdown and Power On Info
Some updates are affecting device performance. It would be better if we have an idea when did the user last shutdown and power on the device for us supports to advise them that the device needs a restart to avoid poor device performance
1 vote -
event viewer
The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.
9 votes -
peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
60 votes -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
8 votes -
excluding events based on details within the event description.
I'm proposing a new feature for the event monitoring functionality that would allow for more granular filtering based on event details.
Current Situation:
We currently monitor events based on Event IDs, such as Event ID 5136. However, there are situations where specific descriptions within those events are not relevant to our needs.
Proposed Feature:The proposed feature would enable us to filter events based on keywords or phrases within the event description. This would allow us to:
1- Reduce Noise: Exclude irrelevant events like those containing "AC Power" in the description for Event ID 5136.
2- Improve Focus: Focus on…3 votes -
yubi
integration with YUBI KEY for 2fa
4 votes -
Customer Business Hours
I'd like an option to input a customer's open hours in their profile, possibly with a mark set on the full customer list as to whether they are open or closed. We schedule a lot of updates, reboots, and the like outside of business hours, so knowing if an office is open or closed at a glance would be especially useful, rather than calling them.
2 votes -
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
2 votes -
alerts
I would like to know if possible, that when an alert expires, it also could disappear from the list.
For example:
Alert gets created that the memory threshold is exceeding 80%, but after a couple of minutes, the memory use drops again below 80%. When this is the case we would like to know if the alert can get automatticaly resolvedAnother example: Alert gets created that status of a certain device is unknown, but 5 minutes later this device is back online, also in this scenario I would like to know if the initial created alert can be automatically…
3 votes -
https monitoring script
I am monitoring a website via HTTPS. When the website goes down it requires a restart of the service. I have created a script that does this. It has to be run on the host manually as there is no link between the alert and the host.
can we have have an option that when the HTTPS monitoring triggers an alert that it has the option to run a script on a host. Still alert to the issue but perhaps be able to resovle it automatically and right away.
3 votes
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