4767 results found
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US pacific time zone support.
There always seems to be a day delay in regards to ticket responses. I think ticket would be resolved twice as fast if there were a dialog closer to real time.
Thank You.
1 vote -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
2 votes -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
2 votes -
Inactivate User based off of Entra ID Sync
Atera's existing Entra ID integration is a one-way sync that creates new users and updates existing ones. On each run it imports users found in Entra ID and refreshes a set of profile fields (name, job title, phone, and mobile) on records it matches by email address.
However, it does not sync a user's account status, and it has no deprovisioning step. A user who is disabled or removed from Entra ID the sync leaves their Atera record in place and active. This obviously causes a data consistency issue as users are now showing active in Atera that have been…
1 vote -
Allow scheduling of child tickets
When creating a child ticket allow it to be scheduled, aids in project management and disable/enable scenarios for sharing, access or user leave.
1 vote -
Slashtop Chatting
Have the option to chat with end users through SplashTop without having to remotely connect to their machines.
8 votes -
Search devices from app instead of customers
While I have my computers grouped by customer I would like the option to search for a device directly rather than having to click into the customer and then into devices.
2 votes -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
4 votes -
Resize comment box
Ability to resize the comment box, not just full screen
1 vote -
Label printing for assett management
Add the ability to print asset management tag labels for managed assets.
74 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Linklist last visits computers, etc., in the left-hand menu
It would be very helpful to have a list of links to recently visited customers, computers, etc., in the left-hand menu bar. Otherwise, you end up clicking yourself to death. That should be easy to do.
1 vote -
Allow ticket properties to be made visible based on the ticket Technician Group
Atera currently displays certain custom fileds based on the ticket form that's selected.
This requires us to create Tickets Forms e.g. Workforce tickets that aren't user facing so that we can see the corrosponding fields inside a ticket (See attached screenshots)
Because we have to use a form for displaying these fields, a non user facing form is displayed in our user ticket form which isn't ideal.
We use technician groups to act as different queues for different types of tickets e.g. Workforce tickets. Can we make certain custom fields visible based on the Technician Group rather than having to…
1 vote -
Feature Request: Repeating Alerts for Critical Devices and Scripts
Hi Atera Team,
I'd like to request the ability to configure repeating alerts for designated critical devices and scripts.
Current Problem
Currently, Atera sends a single notification when a device or script enters a failed state.
In many environments, that single email can easily get lost among other monitoring alerts or simply among the hundreds of other emails people receive throughout the day. As a result, the customer may never see the notification until much later, allowing a critical issue to go unresolved for hours or even days.
Proposed Feature
Allow any supported object to be marked for repeating notifications.
…
1 vote -
Feature Request: Per-Device Alert Delay (Only Alert if Offline for X Minutes)
Feature Request: Per-Device Alert Delay (Only Alert if Offline for X Minutes)
Hi Atera Team,
I'd like to request a feature that would significantly improve monitoring for environments with devices that experience brief or intermittent connectivity issues.
Use Case :
Many of my customers have surveillance systems that consist of:
A Camera Server (Windows PC)
Multiple Generic Devices representing IP cameras on the customer's networkSome cameras may briefly disconnect dozens or even hundreds of times per day due to aging network cabling, camera hardware issues, or temporary network instability.
Current Problem :
Atera generates an alert every time one…
1 vote -
Knowledge Base
When first opening the knowledge base, the search window appears at the top, which suddenly jumps down once the "Popular Articles" section gets filled out, this means that I end up clicking on some article as that has jumped in where the search window was. Don't move the search box, have it STATIC at the top. It is very annoying.
2 votes -
It would be great to be able to assign multiple devices a particular software or other automation by agent, not folder or site.
It would be great to be able to assign multiple devices a particular software or other automation by agent, not folder or site. Or, be able to assign multiple folders per device. Even better, would be able to assign by user from EntraID.
2 votes -
Ticket Times
If a user raises a ticket, and has a device linked to that user. When you connect to that device via Atera, it should automatically add the time you were connected to the ticket. Other tools such as Autotask have this feature and it is extremely useful
1 vote -
ticket time
If a user raises a ticket, and has a device linked to that user. When you connect to that device via Atera, it should automatically add the time you were connected to the ticket. Other tools such as Autotask have this feature and it is extremely useful
1 vote -
1 vote
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Feature Request: Allow running / re-running ticket playbooks on existing tickets.
Feature Request: Allow running / re-running ticket playbooks on existing tickets (or in a ‘simulation’ mode) so we can iterate and debug complex automations faster without generating new test emails/tickets each time.”
3 votes
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