Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;

How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.

This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.

Should be able to purchase Network Discovery for once license - don't need for every tech

Set your alert rules using logical operators like and/or

You provide a limited license to your customer for the purposes of enabling some level of IT support or support assistance such as tracking and prioritization

Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.

When a technician resolves a ticket and there is not added a time entry, it would be nice if Atera then prompts the technician with a popup asking "You're about to resolve a ticket, but there no time entry added?" and then two buttons saying "Yes, continue" or "Add time entry"

Project Ticket - separate Tab like Scheduled Tickets.
This ticket should not be excluded from SLA counting

It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.

This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.

Add threshold for last reboot time so we can filter wich clients got high uptime.

Schedule a one time reboot, shutdown or logoff.

At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.

Single sign on (SSO) is something that we are really looking for in our PSA/RMM. Primarily Azure AD but supporting other SSO and Identity providers would be ideal.

For our organization, SSO is important because we have significant investments baked into ensuring our identities and credentials are properly managed. It would be great to extend that capability to Atera.

Option to open an attachment rather than having to download each time.

Being able to integrate with active directory would make life so much easier. If your device list was paired with AD you wouldn't have to manually add / delete devices. It would be done automatically. And you could continue to sort different devices into different folders. Reports about software licensing would be more accurate.

Ability to approve patch for release date (install only if before date or older than days).
Ability to don't approve specific ones (es. do not approve KBxxxxxx).

We usually postpone installing patches on clients for a few days and manually approve the patch for servers, blocking approval of patches based on their release date.
This allows us to test them and block the installation of specific patches in case we encounter problems.

Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.