5083 results found

1. RingCentral Integration

   I would love something native where if a ticket with a particular status is not assigned to a technician after a specific amount of time, it would ring a call group, individual or all people.

   We are currently doing this through some very hackey workarounds.

   6 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. Additional monitoring for IP/Domain/MX/DNS

   Website IP/Domain Name monitoring
   MX record and DNS record monitoring

   4 votes

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3. OKTA

   GEO location violation (Impossible Travel)... VIP account lockout... Breached Credentials Detection... Suspicious Activity... Admin Activity Anomaly alert... Change to critical policy... Super Admin Role Changes... API Token Creation/Revocation... OKTA Service Interruptions/Degradation...

   These are some of the items that would be ideal to notify or auto-ticket created.

   3 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

4. Software Inventory + Warranty Expiry Notifications

   Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.

   Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.

   2 votes

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   0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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5. Track Historical Device Issuance (User Assignment History)

   Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.

   Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.

   2 votes

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   0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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6. Please simplify the login process

   When logging in, here's what I have to do

   1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
   2. Enter my email address, click "continue"
   3. A password field appears. Enter my password.
   4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
   5. I click "Try another method"
   6. I then click "Google Authentication or similar"
   7. On the following page a OTP field appears for my rolling code

   Only after all this can I log in and get to working.

   Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.

   I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.

   At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.

   Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!

   Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY

   When logging in, here's what I have to do

   1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
   2. Enter my email address, click "continue"
   3. A password field appears. Enter my password.
   4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
   5. I click "Try another method"
   6. I then click "Google Authentication or similar"
   7. On the following page a OTP field appears for my rolling code

   Only after all this can I log in and get to working.

   Now this wouldn't be so much of an issue if Atera didn't keep logging me out… more

   63 votes

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   7 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. wiztree integration

   It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.

   17 votes

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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8. VPN App

   I would like to see a VPN application/service in App Center.

   15 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our Marketplace team, as they are looking at different vendors.

   We welcome you to add the ones you prefer as comments in this suggestion!

   
   

   We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

9. API - new parent/child ticket feature

   Add an API field or endpoint (for example parentticketid on ticket create/update) to manage parent/child relationships

   1 vote

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   0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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10. ticket timer auto stop

    issue:
    Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.

    Feature required:
    Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.

    5 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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11. Apple silicon native AteraAgent

    Seeing as how Apple has transitioned their entire computer product line away from Intel CPUs to their own "silicon-on-chip" M-series CPUs between late 2020 and mid 2023 and that many vendors (Microsoft, Google, Splashtop, TeamViewer, Sentinel One) have released "Apple native" binaries for their agents and frameworks, isn't it time for Atera to follow suit and stop relying on Apple's legacy binary support through Rosetta?

    17 votes

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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12. Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets

    Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.

    Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!

    •  

    1 vote

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    0 comments  ·  Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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13. Device Info History - Hostname, Logins, Reboots

    There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.

    We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.

    First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included an additional field, called 'Device hostname', because the simple fact is you can change the name of a device in Atera completely different than the hostname of the device... but both are important, and thus should not be ambiguous.

    Device name
    Device hostname
    Domain
    Public IP
    Last login
    Last reboot

    Furthermore, it would be good to see the history for the owner info:

    Customer
    Folder
    Contact

    Anytime a new field is added here, it should also be considered for history tracking. Perhaps there should be a limit on things like 'Public IP' and 'Last reboot' history, but that can easily be an internal setting in the admin console or set to a number that nobody would have a problem with, like 30.

    There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.

    We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.

    First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included… more

    1 vote

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    0 comments  ·  Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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14. Reinstall Produces Duplicate Devices - Merge Devices

    When an agent is uninstalled, but the device is not deleted from the console, upon reinstallation the device is added as a duplicate.

    This should not only re-register itself to the existing device, but the fact that a device can be deleted at all from the console is concerning. We don't have a need for a full lifecycle manager, but we do expect that our RMM is fully capable of maintaining strict device inventory based the serial number. It shouldn't be possible to "lose" a device. We need the bare minimum of lifecycle tracking to include the device creation, any changes (including hostname changes), and device archival.

    At the very least we need the ability to merge devices from the admin console.

    Without this, I cannot trust the inventory in Atera to be accurate... sometimes devices go offline for a reason, like spare PC's. Atera can't be forgetting about these, and it definitely cannot be losing track of anything because an agent was reinstalled (a common troubleshooting step for any software, yes?).

    When an agent is uninstalled, but the device is not deleted from the console, upon reinstallation the device is added as a duplicate.

    This should not only re-register itself to the existing device, but the fact that a device can be deleted at all from the console is concerning. We don't have a need for a full lifecycle manager, but we do expect that our RMM is fully capable of maintaining strict device inventory based the serial number. It shouldn't be possible to "lose" a device. We need the bare minimum of lifecycle tracking to include the device creation, any… more

    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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15. file transfer threshold status on the admin dashboard

    Add a file transfer threshold status indicator on the dashboard so admins can see if they are getting close to their allowed file transfer monthly limit.

    1 vote

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    0 comments  ·  Dashboard  ·  Edit…  ·  Delete…  ·  Admin →
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16. Sending email to new user

    Hi Atera team,
    I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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17. Agent 2.0, the current one, is very error-prone under macOS.

    Agent 2.0, the current one, is very error-prone under macOS.

    We repeatedly encounter the problem with the current agent that the agent no longer displays an online connection. The dotnet process then appears to be down. Only a reinstall brings the device back online. Furthermore, various Atera processes repeatedly consume memory. There also doesn't seem to be an automatic update function for the Atera agent. It would be very helpful if macOS were also taken into account. At least the agent should run smoothly.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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18. Able to deploy patches from mobile app

    Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.

    10 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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19. BackupPC

    We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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20. Partner and intergrade with OneLogin.

    It would allow easier integration for our SSO portal.

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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