4760 results found
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Device Page Title Arrangement
On the Device page you should improve navigation by organizing the title line in this format:
Back arrow, Device OS Type, Favorite Star, Customer Name, Folder, Device name
Also in the sub title you could list the currently logged in or last active user next to the contact to see them at a glance instead of navigating to the tabs below.
This would prevent the need to look at the Overview tab to identify the relationship of the device. it is exspecially helpfull if multiple organizations have similar or exact device names (ie:server). Also providing a refresh button or auto…
1 vote -
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Implement domain-based restrictions for automatic contact creation from incoming ticket emails.
Currently, the setting applies to either all or none.For example:
- Do not create contacts for emails originating from public domains (e.g., Gmail).
- Automatically create contacts for emails from recognized company domains.Ideas for configuation either:
- Maintaining an allow list of approved domains, or
- Maintaining a block list of domains to exclude from contact creation.
Thank you for your consideration
1 vote -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
2 votes -
Advertisements
Please, Please stop all of this stupid advertising. We are here to work not worry about where we click . AI crap is always in the way, at login always advertising . Stop, Just Stop.
1 vote -
Use multiple monitors at the same time with AnyDesk.
Use multiple monitors at the same time with AnyDesk.
3 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username/password for device to allow uninstallation. This will allow the agent to remain securely installed on the device.
2 votes -
Emails to other than the requester
I would like to be able to start a "side conversation" on a ticket for when I need to communicate with a third party related to the issue at hand.
70 votes -
Include snippet for Contact First Comment
Crate a snippet for Contact First Comment so that it can be added to an email template used for resolution.
3 votes -
Dark Mode for Web app and iOS
Are there plans for native dark mode for both the iOS app and web interface?
As IT professionals who staring at screens all day, this would help reduce eye strain day to day and align Atera with modern tools that already support dark mode.
Ideally:
iOS could follow system dark mode
Web could include a simple toggle or follow the system default
This would be a great quality-of-life improvement for daily use.1 vote -
Global Contracts
Global Contract
I want a contract that is assignable to the selected cusomters. If i make a change, this change will be invoked on all customers that have this contract.
Now u have to make a change to all customers manually - this is very time consuming.
1 vote -
Kill Splashtop SOS sessions
Terminate Splashtop SOS sessions directly from Atera when the session limit message appears, instead of waiting one hour for them to expire automatically
2 votes -
Ticket tabs "more"
When there are more than (on my screen) 13 ticket tabs open, you get a "x more" (x being a number) stack to the right.
I cannot find an option to close open tabs in that list.
Please add an "x"-Button next to ticket title in that list.2 votes -
Make all custom fields available in scripts
Currently only agent custom fields are available to use in scripts. All custom field should be available (where sensible). For example, customer wide custom field containing data we want to access in a script.
5 votes -
Webhooks
Webhooks triggers on Alerts
We are exploring the possibilities of using Webhooks to integrate Atera with Freshservice for the Alert system.
Currently, your Webhooks system only allows actions to be triggered against tickets, meaning within ticket automations. We have already confirmed with your support team that a ticket created by an alert does not automatically close when the alert is resolved, which leaves the Freshservice alert disconnected if it is resolved from Atera, making the integration less functional.
We have found that in Zapier, you do have triggers available for both alert creation and resolution. Therefore, we understand that the…
12 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
6 votes -
Restrict the ability to set Closed Status on Tickets
Since "Closed" status permanently closes a ticket without giving the requester the ability to re-open it, I'd like the ability to remove the "Closed" status from the Status dropdown box.
The workflow we want to have is a technician sets a ticket to "Resolved" and then an Atera rule automatically changes Resolved tickets to Closed after a period of time which can be done. However technicians are accidentally setting tickets to "Closed" and duplicate tickets are being created when a requestor immediately replies.
I know there's an option to allow "Closed" tickets to be re-opened, however I do not want…
1 vote -
Centralized Report Scheduling
A centralized way to schedule reports to their receivers so they aren't tied to specific technician as that solution is not manageable in the long run. Managing customer facing reports shouldn't be tied to a single technician and automation/scheduling on reports would be beneficial to be open to all technicians or tied to a role.
2 votes -
Device Search
We name our devices in Atera based on Site and User. However, the devices themselves are named by their asset tag. When I search in Atera under Devices in EITHER category by device name it does not find it and the name is clearly in the information Atera gathers about the device. This is frustrating - please fix.
1 vote -
"Update all" button on Devices page
I believe there should be a button within the navbar of the Devices tab that once selecting specific machines, allows you to update all patches on those machines, rather than doing a report, manually clicking all unnecessary machines or doing it patch by patch on the Patch Management page.
55 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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