Ideas and Feedback

Ideas and Feedback

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  1. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    186 votes

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    Under Review  ·  3 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

    49 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    50 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    112 votes

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    9 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

    155 votes

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    Under Review  ·  15 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Have you considered syncing your directory services with Atera to sync and manage contacts?
    What services do you use and what sync capabilities would you like to see in Atera?

    161 votes

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    Under Review  ·  7 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  7. This needs an overhaul and the following additional features would be an improvement.

    Scheduled Device Scan for Updates

    After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

    After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

    Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

    Approve or Reject updates and set priority for security and critical updates based on the CVE.

    69 votes

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    Planned  ·  6 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  8. If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    38 votes

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    3 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

    Thank you!

    103 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. 101 votes

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    10 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

    102 votes

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    3 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. The ability to choose how many devices to view per page (10,20,40, 100, etc)

    98 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.

    It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.

    101 votes

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    4 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. It would be nice if Atera will integrate Microsoft Teams to his platform. For example Atera could deliver alerts over a Teams Channel and not only via email.

    54 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.

    94 votes

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    9 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. An integration with SentinelOne, a global leader in cyber-security

    138 votes

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    Under Review  ·  7 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Commands continuity in case of any termination (reboot, shutdown, manual abort etc.)

    139 votes

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    Planned  ·  4 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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  18. See Acronis alerts (along with all other alerts) within Atera.

    137 votes

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    Planned  ·  3 comments  ·  Acronis  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Want to be able to push BitDefender directly from Atera to all devices/clients - like Webroot

    35 votes

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    2 comments  ·  Bitdefender  ·  Flag idea as inappropriate…  ·  Admin →

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  20. It is really annoying that there is no granularity in permissions.
    I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
    Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
    IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies

    32 votes

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    3 comments  ·  Admin & Core  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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