4821 results found
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Trigger scripts/automations to run via availability monitoring.
It would be nice to queue up a script to run when a device comes online. Perhaps tied in with availability monitoring.
1 vote -
Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application
I'm currently evaluating Atera as a potential replacement for our existing help desk, which is lacking a really good asset management system. What I'm specifically needing is a better way to all of our assets as they come in the door and leave our environment for use. Ideally, the application would allow us to print labels in a variety of sizes for different devices and equipment, scan QR codes to checkin and checkout equipment (reserve equipment on the spot), complete maintenance surveys and allow users to take photos of equipment through the mobile app, and if I'm being a little…
822 votes -
Battery Health for Surface Laptop and 2 In 1 tablets
I would like to be able to view battery health for MS Surface Laptop/Tablet and 2 In 1 laptop/tablet.
1 vote -
standard ticket filter (status: open/pending) should be (statustype: open/pending
standard ticket filter
Ticket lists often start with the standard filter open/pendingin case of self defined ticket statuses like "waitung for customer response (pending)" it would be much more effective to filter statuses OF TYPE open/pending
1 vote -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
2 votes -
Softwarepackages
To faster search for an Softwaretamplate it would be fine to have an overview.
I don't know the name of all packages and some will not be shown while typing, because the naming is different.
When the same software can appear under different names (Office 365, Microsoft 365, M365, or Firefox in different languages), it's hard to find the right package by typing alone. A browsable, alphabetical overview would make building bundles much easier.
I hope you know what I mean.1 vote -
sort by column
sort by column for each column that is shown in the gui. In the customer view it is still for all columns. In device view not for device type. please when adding a column add the sort function for each.
1 vote -
Indicator on an open ticket tab when a new comment is posted
Please provide some kind of indicator when a new comment is posted on an open ticket to the ticket tab, i.e a green or pink dot in the place of the users initials next to the ticket number. Those initials mean nothing. You could use the empty white space above the ticket tabs to also include metrics like recent comments and activity.
1 vote -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
2 votes -
User ID in .csv download
We want to do a monthly download of assets as a backup to online inventory. In current .csv download 'user ID' column is blank even for those assets I have tied to a user. Can we add 'user name' to this .csv (or replace this useless column w it).
1 vote -
Ticket Form Filtering & Access Control
We need the ability to filter tickets by Ticket Form on the Tickets page, as well as display Ticket Form as a column.
We also need form-level user access/visibility controls, so administrators can choose which users or groups can see and use each ticket form.
Some forms are intended only for IT, such as incident or sanitization forms, while others are intended only for HR, such as onboarding and offboarding forms.
Having every ticket form visible to every user is confusing, cluttered, and impractical, especially as the number of forms grows.1 vote -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
3 votes -
Start ticket timer when technician is assigned
I'd like a global rule that could start the ticket timer only after a technician has been assigned to a ticket.
In our setup, tickets flow into a technician group, then those techs manually assign the tickets to themselves. Having the ticket timer start when just viewing a ticket is making the feature not as useful.
We're also seeing the ticket timer still running even when there are no tickets opened in ticket tabs.
1 vote -
Native Endpoint Privilege Management (EPM), Just-in-Time Admin & Application Allowlisting
Atera would benefit greatly from a native Endpoint Control module similar to idemeum Endpoint Control.
The goal would be to combine Endpoint Privilege Management, Just-in-Time Admin Access and Application Allowlisting directly within the existing Atera Agent.
Key features could include:
Remove permanent local admin rights from users
Just-in-Time temporary admin access
Elevate individual applications without granting full admin rights
Technician approval/denial of elevation requests
Policy-based automatic elevation for trusted applications
Application Allowlisting / Default-Deny
Audit / learning mode before enforcement
Allow rules based on publisher, certificate, hash or path
User requests for blocked applications
Approval directly from the Atera console…1 vote -
Lightweight / Headless Linux Server Agent for Monitoring, Patching, Software Management and SSH
It would be very useful to have a lightweight, headless variant of the Atera Linux Agent that is specifically designed for Linux servers.
The current Linux agent covers many important management functions, but for server-only environments there is no need for desktop-oriented features or remote desktop components such as Splashtop, AnyDesk, or similar tools.
The idea would be to provide a minimal Linux Server Agent focused only on core server management functionality, such as:
System monitoring and alerting
CPU, memory, disk, network and service monitoring
Patch management
Package/software installation and management via APT, YUM/DNF, etc.
Script and command execution
SSH…1 vote -
script screen
Keep the script screen open after running a script, omitting the need to re-open and re-search when having to run multiple scripts on a single target
2 votes -
CVSS for devices - esp. those higher than 5.0
It would be nice to see (at a glance) devices with pending patches that have correlating/high CVSS and/or relative CVEs... to show "critical" patch concerns - i.e. to give them due diligence. Otherwise, add CVSS and/or CVE as a filter criteria on the Devices tab.
3 votes -
Ticket Timer Automation rule
Please allow me to trigger with Automation rules the ticket timer, the automatically start timer on ticket open is not an accurate way to track time. My Goal is to set automation flows that automatically start and pause the timer based upon my ticket status.
11 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar. You are also welcome to review the most recent comment added from our Product Marketing Team.
http://atera.uservoice.com/forums/936306/suggestions/50683820
Best regards,
The Atera Team
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Warranty expiration notification and alert
Configure and send a notification email or trigger an alert when the asset’s warranty is nearing expiration
1 vote -
Customer Remote Access Audit Portal / API
We would like a way to provide managed customers with read-only visibility of remote access sessions performed by our technicians on their devices, without granting them Full Admin access to Atera.
Ideally, this could be implemented through one or more of the following:
A customer-scoped Remote Access Audit report
Read-only access for customers to view remote sessions performed on their devices
An API endpoint for Audit Logs / Remote Sessions
Scheduled automatic exports or reports filtered by customer
The information should include at least:
Technician name
Customer
Device
Remote access method (Splashtop, AnyDesk, etc.)
Session start and end time
Session…1 vote
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