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'More than one device per user' has been merged into this idea

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Multiple devices per contact

Create contact and assign multiple devices to that contact

131 votes

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Bea Muro Mingo shared this idea  ·   ·  Report…  ·  Admin →
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Planned  ·  AdminGil Givoni (Admin, Atera) responded  · 

Hi,

Great news! Your idea has been approved and is planned for implementation.

We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

You can also follow this in our Pubic Roadmap.


Best regards,

The Atera Team



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  • Brian Culliton commented  ·   ·  Report

    This is a critical feature to our business. Please add this feature in a future release as soon as possible.

  • Kirkpatrick commented  ·   ·  Report

    I really hope this gets added. Most of our users have laptops and VDI VM's.

  • Jenny Council commented  ·   ·  Report

    Lack of this feature is why i don’t use the ticketing system on Atera. I literally don’t bother with who the contact is, one device per person is not the world
    I live in.

  • Robert Hoyer commented  ·   ·  Report

    That's crazy! I work in Health Care ( a really important field), and many people share computers all day and sometimes all night. How does this make any sense? Is Atera's usefulness restricted to Notebook users and data entry people?

  • Eric Elliott commented  ·   ·  Report

    Just found out that this was a thing. Very frustrating.

  • Tristin Randolph commented  ·   ·  Report

    We have several cases when users have 2 or more devices they use. We need the ability to attach the same user to more than one device. Some have desktops and laptops.
    Some have desktops at more than one location.
    The to have to associate an email is a hindrance as well - or the helpdesk Icon goes away.

  • Patrick Wong commented  ·   ·  Report

    Hey Doug, there is also another feedback that has requested this. I put a comment on there but I figured if we combine votes then the Atera team might implement it faster.

  • Doug Knapfel commented  ·   ·  Report

    It would be nice if we could assign multiple agents/devices to a single contact.

    Example: Some contacts (users) have both a workstation & a laptop.

    Example: Some contacts are the point contact for all computers (agents), so all communication will be sent to a single contact on the customer side for all devices/agents.

  • Chris Neighbors commented  ·   ·  Report

    Please make this feature happen. This should be default function, charge $5 per device with remote capability.

  • Ryan Neil commented  ·   ·  Report

    Customer should be able to have multiple devices under them and not just 1.

  • Sherwin Faryabi commented  ·   ·  Report

    This is a critical feature to our business and seems very basic. Can you please add this feature in a future release.

  • Brent Owens commented  ·   ·  Report

    I am in the same situation. Users with desktop and laptop. I need both assigned to the user.

  • Andy Johnson commented  ·   ·  Report

    A lot of our employees have multiple devices, for example a laptop and a Desktop in the office.

  • Michael commented  ·   ·  Report

    Allow one contact to be assigned to multiple clients.
    Example: one client who owns several different types of businesses would like to be assigned as main point of contact to each company.