4487 results found
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Multi-tenant customer management
Multi-tenant customer management:
Within our organization we are one of 14 different branches, to our knowledge Atera does not currently have any way for us to associate a customer to which branches provide that customer with support. For example, say we have 3 branches and 6 Unique Customers we need to be able to associate the customers as per the below:
Parent Company
- Branch ACustomer A
Customer BBranch B
Customer A
Customer B
Customer CBranch C
Customer A
Customer D
Customer E
Customer F
It would also be helpful to have dashboard views and alerts that…
10 votes -
Uptime dashboard per customer as well as customer accessible
I'd like to see a dedicated dashboard per client basis but also something that they could monitor themselves but with a delay that could be set by the administrator. So if it checks for internet connectivity or pings another host or measures a heartbeat then on failures goes red and notifies us first then have it show up on the customers dashboard after x minutes to allow reaction time based on the SLA we define with them. Also a way to exclude scheduled reboots would be cool and maybe just go yellow for rebooting or something.
2 votes -
Include Contact name for each agent.
When running a Audit report, include contact name assigned for each device, as the logged in username may be different to the user.
1 vote -
AD login/logout report, workstation login/logout report and idle report.
AD login/logout report, workstation login/logout report and idle report.
1 vote -
1 vote
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popup telemaintenance
Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.
Thank you in advance for this novelty which I have no doubt will appear very quickly.
1 vote -
1 vote
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Linux back-ups through Acronis
Ability to back-up Linux devices using Acronis through the Atera portal as only Windows is currently supported.
5 votes -
Simple Ticket Merging
Currently in order to merge tickets you have to know the ticket number you wish to merge the selected tickets into. It would be very convenient to be able to select all the tickets you wish to merge together and when selecting merge, be given the option to merge all ticket selected into the oldest created ticket of the selected. Otherwise still be given the option to also put in the ticket number to merge into as it currently is setup to do.
Also would be nice to have it Auto-suggest merging of tickets when there is a ticket with…
10 votes -
Include Security Posture in API request
The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:
Security:
Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
Status: Active or not activeAnti spyware:
Status: Active and Updated or not active and outdatedFirewall: Bitdefender Endpoint Security Tools Firewall
Status: Active and Updated or not active and outdatedPatch Status:
Also, can get windows security patch details? Like what…
2 votes -
Atera Agent version Upgrade
Hi Atera Team,
Good Day!
I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to…
9 votes -
Making Knowledge Base publicly accessible without having to make an account
With larger companies it is not easy to get every employee on an Atera account just to view our knowledge base.
1 vote -
Display Devices that are Online or OFfline
When clicking on Customer (https://app.atera.com/new/customers) you're taken to your list of Customers where you're able to 'Search customer name'( https://app.atera.com/new/customer/#####). On the screen that contains various tabs;Contacts, Contracts,Devices,etc, the line below where the name 'Devices' in bold appears it would nice to see/show; 'Online: ###' and 'Offline:###', and have the ability to click once and those selectioned deivce are shown on the page.
1 vote -
Audit Report does not installed Office show as an Alarm
I really do not understand why a missing Office does produce an red alarm info in the audit report? not every devices must have an office installed. there are tons of devices not used for office workers but anything else. so where here is the alarm?
1 vote -
Feature Roadmap
Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.
29 votes -
Down Vote scripts that don't work
thumbs down in the script area, so that we can "down vote" a script that does not work, this will save users a lot of time running a script which Atera says was successful only to find it did absolutely nothing.
2 votes -
Self Service Portal for Software Installation
I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.
24 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
94 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Option to not send email to contact, when contacting other company.
Option, to not send an email to contact. Sometimes we have to mail to an external company, an email which the contact not have to see.
Please add the option, to 'Do not send email to Contact.'
1 vote -
Show when another engineer is in a ticket
It would be useful to see when another engineer is looking at the same ticket as you, and potentially even show when they are typing. This prevents replying to the customer twice and potentially confusing them if someone has already done the work/replied.
I have seen this feature in other helpdesks such as FreshDesk, for those who have remote workers this would be very useful
11 votes
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