4506 results found
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- Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
2 votes -
More Triggers on Ticket Automation Rules For when anyone answers on the ticket
Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.
2 votes -
Dashboard view under Custom for a snapshot of the device
Dashboard under each client with information that we select. A table view of last login time, IP address. This will allow us to see a healthy snapshot or shows us where we need to fix issues
2 votes -
Passbolt integration
Passbolt integration
2 votes -
Defer Windows updates
We find that windows updates rolls out certain updates too fast which can cause severe downtime for customers when Microsoft pushes out a faulty update.
For that reason, we prefer to defer updates for 14 days.
Using group policy, you can set this up or use registry as follows:
[HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"DeferQualityUpdates"=dword:00000001
"DeferQualityUpdatesPeriodInDays"=dword:0000000e
"DeferFeatureUpdates"=dword:00000001
"DeferFeatureUpdatesPeriodInDays"=dword:0000000eI'd like to see the ability to specify an age for an update to reach before Atera installs it. If I set the age to 14 days, If an update comes out, Atera will wait 14 days before considering its install. This would give…
3 votes -
Add contacts in mobile app
Add new contacts under a company via the mobile app to make the app more iPad/ field tech friendly.
1 vote -
Check if your client's password or admin password has been in a breach or their data is on the dark web
To help automate security it would be nice for Atera to check if a customer has experienced a breach or their data has been compromised on the dark web. To protect system admins.
12 votes -
Dependent Alerts
I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.
This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.
10 votes -
OS Patching Report
List unapplied operating system patches by computer.
2 votes -
Chrome extension
Add a Google Chrome extension to receive alerts all the time without having an Atera tab opened
2 votes -
Recent Processes export to billing
I would like to have the ability to attach "Reports" > "Recent Process" to the client's invoice, so the customer can see the software and drivers that have been installed. These updates take some time and as an MSP I would like to show my customers all the background work that is being completed.
4 votes -
Ability to Brand Help Desk Agent per Customer.
Ability to Brand Help Desk Agent per Customer. Some clients want the users to see the helpdsk as an internal to the company feature, and not see my name or Logo.
6 votes -
Enable HTML Editor In the Quick Reply Templates
HTML Editor for Quick Reply Email Templates
Option to view the HTML Editor for Sumernote added to toolbar its only add 1 tag more in the codecodeview: toggle wysiwyg and html editing mode
https://summernote.org/deep-dive/Already Released for the Email Templates but no for the Quick Reply Templates.
11 votes -
Allow More Granular Control Over Remote Access
We need the ability to have more granular control on what "remote manage" means. Currently we cannot give our technicians the ability to manage servers because it's all or nothing. We don't want them to have SYSTEM level command line access when all they need to do is occasionally remote into a service account.
2 votes -
Spell Check
Adding spell check when replying to a ticket
2 votes -
Automatic logout after time of inactivity
Automatic logout of a technician from the Atera console after a certain period of inactivity. For example, if a technician logs into the console on a computer at the customer's site and forgets to log out, the worst case scenario could be that the customer has access to all customers and their devices. Or even worse, can also access these devices. Certainly very questionable from a data protection point of view. At the moment, there is probably a timeout only after 72 hours. Or when he logs into the company again. But I find this very dangerous.
4 votes -
Ability to run a simple customer list that shows custom fields, i.e. assigned technician
It seems like such a simple thing but we need to be able to run a customer list report. We would also need to include or filter by any added custom fields to the record.
1 vote -
Disable the chat for multiple devices
Disable the chat for multiple devices
1 vote -
Stop certain tickets from being reopened
The ability to have a status such as "Block ticket" which will prevent the ticket being re-opened. This would be very useful for people who like to include the help desk in random email threads that are not support requests. I felt like this could have been easily achievable through ticket automation, however it doesn't appear to work and Atera support have advised this is not possible.
1 vote -
Allow ticket Creation when the send-to address is in the BCC Line
Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.
2 votes
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