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5048 results found

  1. Like check http feature, we need to check certificate validity and alerte before the end

    14 votes

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    1 comment  ·  Alerts  ·  Admin →
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  2. Currently only an admin can create folders under Customers Tab->CustomerName->Devices. Could you add the ability to assign permission to a normal user to do this? Assigning Full Admin rights to 1st line support engineers just so they can create a folder is not a good idea.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  3. It would be great to be able to post a response to a ticket from the tickets page without having to click into the ticket and wait for it to load.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. 7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features

    8 votes

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  6. Hi,
    It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  7. In the alarm dashboard, threshold alarms of the event log type are presented in a confusing manner.

    The own designation of the threshold value is not adopted in the overview of the dashboard.

    This already works well with scripts. So it would be good if all alerts could have a custom /userfriendly name.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  8. Remove the bitdefender agent when the atera agent is delted

    24 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  9. What do you think of the current Helpdesk Agent (the Taskbar icon feature on your customers' devices that lets them open and manage tickets)?
    How would you improve it and what (if any) features would you add?
    Let us know

    341 votes

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  10. Please integrate 2 factor authentication using FIDO keys (i.e. YubiKey or Google Titan). This is already supported by Auth0.

    19 votes

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    0 comments  ·  Security  ·  Admin →
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  11. When reviewing alerts and opening a ticket from an alert, device that originally caused the alert not automatically adding to new ticket. As an example, I received an alert for disk usage exceeding 95%, this of course is directly associated with a device since it triggered the warning, however when creating a ticket from this alert, it is not associating the device with the ticket, only a customer (presumably one who last used the device) and if that customer does not have that particular device assigned to them it won't associate with the ticket at all. This should be intuitive…

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  12. Create your own branded mobile app so your customers can create and manage ticket communications (via Customer Portal) right from their mobiles.

    387 votes

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  13. It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:

    Subnet Range
    Device Type
    WAN IP Address (The most useful for my team)
    Device Type (Server, Workstation)
    Device OS
    CPU Type
    Hardware Vendor

    In addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.

    Integration with IT Glue to sync over the…

    7 votes

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  14. Would be helpful to have a count of all devices that are on each tab. e.g. All would display the total number of devices, Favorites how many have been starred etc.

    18 votes

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    2 comments  ·  Customers  ·  Admin →
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  15. Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.

    4 votes

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  16. Currently the confirmation popup to delete a ticket is the same whether there are time entries inside the ticket or not. Since it is so cumbersome and time consuming to check whether time entries are attached in a ticket, can you please add another warning when deleting a ticket that would say "WARNING: There are time entries in this ticket, are you sure you want to delete it? [Yes/no]".

    Thanks!

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Ability to create different round-robins for tickets.
    We have technicians that are on different shifts and we would like to assign it as such

    3 votes

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    2 comments  ·  Tickets  ·  Admin →
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  18. 1 vote

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    0 comments  ·  Billing  ·  Admin →
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  19. Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.

    6 votes

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    1 comment  ·  Tickets  ·  Admin →
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  20. The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)

    11 votes

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    0 comments  ·  Mobile App  ·  Admin →
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