4903 results found
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It Automation profile: notification if some profiles coindide
IT Automations profile: Would be nice to have a notification when multiple IT automations coincide since we have a lot of users on Atera.
2 votes -
Hardware Inventory available regardless subscription tier
Include the Hardware Inventory in the Classic Reports. This feature would be a great asset for all Atera Customers, including lower subscriptions than the current mentioned. This report is a basic requirement for customers to identify the hardware lifecycle.
2 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
13 votes -
Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
An automated message saying we will call you shortly, will be sent to the customer if the ticket was unread more than 15 minutes
Sometimes when there is heavy workload and the customers are angry if we're calling after more than 15-30 minutes from ticket creation time. my suggestion is to send an automated reply with "we will call you back shortly" so the customers will feel that their problem is being mitigated and we did not forgot them.
1 vote -
Ability to select a single Microsoft Patch and apply it to a Customer Group
In saturations where a single specific Microsoft KB needs to be applied to a Customer Group - It would be nice to be able to search for that KB and select for ONLY that KB to be pushed out through IT Automation and Patch Management.
Example: During Quarterly Maintenance, if we only want the previous months MS patches pushed and not the most current, it would be nice to be able to select the one KB and push it to that Customer Group.2 votes -
Security and Authentication
Add a description to the Access List. Although the IP address helps identify the location, adding a description will help navigation and identification.
2 votes -
Dashboard Shortcuts
Shortcuts on the Dashboard to delete warnings/allerts or clear the notifications
2 votes -
upload software for bundles
We would like to be able to upload installers for software that is not available under bundles
Another idea - Could you add the SentinelOne installers?
6 votes -
Reboot required - know when we really need a reboot
The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.
20 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
update splashtop in package
Allow to update Splashtop from installation and software package creation
7 votes -
hour block
block of time without an end date that automatically renews when the time is up
2 votes -
ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
9 votes -
Option to send a Notification Email for a Device When It Comes Online
Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…
5 votes -
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
51 votesHi!
We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.
- If you could choose to get 2 types of Alerts through Atera system, what will they be?
- Once you get the alert, what do you expect for your next steps in the system?
- What will combined alerts in Atera system help you with?
Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here
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Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
3 votes -
Folders in Mobile app
Folders in Mobile app
3 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes
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