4697 results found
-
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Microsoft RDP
The ability to use Microsoft RDP over SSH to servers.
13 votes -
Open up system console and run on user contact:
Open up system console and run on user contact: We used to have it in Managed Engine, you can open up the system console, you have a way of seeing it under the use contact. That would be useful something that need to run on a user contact (command, to clear credentials).
1 vote -
Ability to filter devices based on type of contracts
Ability to filter devices based on type of contracts
1 vote -
Send ticket to a another person
Want to be able to reply to the ticket to another person, like a vendor so they can have all of the thread. But here, i can only change the requester but it would change the entire ticket.
2 votes -
When adding device to ticket allow searching by username instead of Device name only
When adding device to ticket allow searching by username instead of Device name only
2 votes -
Remove View Script options for technicians
Ability to remove "view" option for scripts for tech that are not admin - Currently when they run the script on a device, there is option to view the script. The use case for that is, if we are using API key in the script to use custom fields, we don't want to expose our API key to normal technicians.
14 votes -
Call to notify you that a server is down
In Continuum: we get a call that the site is down. Somebody from them is calling to let us know. ‘we’ve detected that server on site B is down.’
1 vote -
Select All for 'unassigned folder' to allow the ability to move devices in there all at once
Currently, the only way to move unassigned devices from the 'unassigned' to say 'workstations' is to go into devices, filter client/device type/folder, click the 3 dots, edit relations
Suggestion: the other folders in Customer/Devices have a check box for all devices or individual ones, and edit relations that way, it would be cool to have that in the unassigned folder, which is right next to the other folders.
2 votes -
Notification somewhere on the ticket when there is no contract/expired/no more hours on contract
If a customer doesn’t have a contrat, then the technician shouldn’t be able to open a ticket. Would be good to have a pop up that says that there is no contract, or that the contract ended or expired, or no more block hours.
8 votes -
Option to Disable ChatGPT in Atera.
While the risks of ChatGPT and AI are still being identified, Atera should implement an On\Off button, giving organizations the ability to turn off ChatGPT until they are comfortable with the risks.
3 votes -
Exported PDF's need a legend that tells what the lines represent.
When a report is run the bar graph lines says issue / resolved, but when the report is exported this information is not there for a Customer to see.
They don't know why there are 2+ lines.
This caused confusion and aggravation to the Customer and looks bad on us.1 vote -
Auto Addressing
A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.
Hello/Hi/PreferredGreeting {{requester.first.name}}
Message body written by tech
Kind regards, {{tech.first.name}}
1 vote -
Ability to purchase just 1 license for Network Discovery
Should be able to purchase Network Discovery for once license - don't need for every tech
169 votes -
sort tickets by more than one field
Please add the ability to sort by multiple likes in SQL,
ie in sql you can
"SELECT id,
firstname,
lastname,
salary
FROM employee
ORDER BY salary DESC, last_name;"This would be very helpful for tickets
6 votes -
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.
56 votesHi!
We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.
- If you could choose to get 2 types of Alerts through Atera system, what will they be?
- Once you get the alert, what do you expect for your next steps in the system?
- What will combined alerts in Atera system help you with?
Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here
-
Activate the chat function for all devices at once.
Activate the chat function for all devices is not possible at the moment. Please change that.
12 votes -
Network discovery: to permanently be able to remove devices when the scan
Network discovery: to permanently be able to remove devices when the scan
5 votes -
ISO 27001 and 27002
ISO 27001 and 27002
5 votes -
bi weekly scheduled tickets
Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.
1 vote
- Don't see your idea?