Skip to content

← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Tickets

CATEGORIES
All ideas
My feedback
3rd Party Integrations 357 ideas
Acronis 16 ideas
Admin & Core 203 ideas
Agent 341 ideas
Alerts 273 ideas
Asset management 10 ideas
Billing 162 ideas
Bitdefender 16 ideas
Change management 1 idea
Customer Portal & Knowledge Base 129 ideas
Customers 223 ideas
Dashboard 144 ideas
Devices 406 ideas
Helpdesk Agent 80 ideas
IT Automation and Patch Management 378 ideas
ITSM 1 idea
Mobile App 65 ideas
Network Discovery 74 ideas
PSA Tools 45 ideas
Reports 363 ideas
Roles and Permissions 58 ideas
Security 74 ideas
Tickets 769 ideas
User Interface 203 ideas
Webroot 12 ideas
Work From Home 50 ideas

Searching…

No results.
Clear search results

- Ideas and Feedback 4,975 ideas

Custom fields

I need custom mandatory fields to open a ticket and other custom mandatory fields to close a ticket. Separated.

I need to change the custom fields presented to the technician at creating and closing a ticket based on the product or contact name or any other combination of fields.

2 votes

Yehuda Petronio shared this idea · May 2, 2023 · Report… · Admin →

An error occurred while saving the comment

Yehuda Petronio commented · May 2, 2023 7:16 PM · Report

Can’t enforce business logic to tickets without it.

Submitting...