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- Ideas and Feedback 4,973 ideas

Custom fields

I need custom mandatory fields to open a ticket and other custom mandatory fields to close a ticket. Separated.

I need to change the custom fields presented to the technician at creating and closing a ticket based on the product or contact name or any other combination of fields.

2 votes

Yehuda Petronio shared this idea · May 2, 2023 · Report… · Admin →

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Yehuda Petronio commented · May 2, 2023 7:16 PM · Report

Can’t enforce business logic to tickets without it.

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