Ideas and Feedback

Ideas and Feedback

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  1. Ability to have multiple signatures based on clients.

    3 votes

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    0 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. 2 votes

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  3. When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.

    Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.

    2 votes

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  4. From the contracts page we could do with seeing the product / item count.

    2 votes

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  5. we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.

    we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.

    so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out…

    2 votes

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  6. Customer wants the letter ruler back on the Customers page.

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. 3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. When employees quit, they usually leave behind a good amount of resolved tickets, that can be good to have easily accessible. It's not always easy to remember keywords from a ticket (especially if it's someone else's ticket).

    So if we could sort tickets and filter it to a disabled technician, it'd be very helpful!

    1 vote

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  9. Be able to add Generic devices without the need of an agent monitoring it. For example, say you have customer with 10 computers and we have also installed 10 monitors and docking-stations.
    It wold be nice if we could add these devices to the device list (for inventory management) without the need of choosing an agent to monitor them.

    1 vote

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.

    3 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Network Discovery is active and doing arp-scans even if it's not enabled as a subscription. This triggers some network sensors as high risk traffic. It shoudl be possible to disable completely of not wanted.
    And it should also be removed when uninstalling the agent.

    1 vote

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    0 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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  12. We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.

    1 vote

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  13. Possibility to change the fonts at creating the ticket

    3 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
    Make the create and skip button a different colour.

    3 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.

    Ideally this could be done on the app.

    3 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. As it stands currently, I can input a snippet for the guest portal link, however, for those that will be new to the portal, I would like to add a snippet to a KB that I created they can go to for assistance on how to log in for the first time.

    An example of this is that when a new users account gets created, they should receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like…

    2 votes

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  17. Add feature to group several customers and/or devices.
    Also, add feature to apply a threshold profile or running a script on a group.

    Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.

    3 votes

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.

    3 votes

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    0 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Copy a password entry to update. When populating your password vaults, this can ensure consistency rather than entering the same details with each and every one that are similar

    1 vote

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    0 comments  ·  Customers  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.

    1 vote

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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