4721 results found
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Ability to access devices without remoting into it
Ability to access devices on the network their web gui, without having to log into a machine. Being able to pass httpp and access the log-in, without having to log into the device in the network. Other RMMs do have that capability. Web interface that we can log into. Pass through one of the devices on the network and just pull up back-end web interface where we can log in without disturbing the customer.
2 votes -
Set different email templates on Tickets autocreation + auto resolve ticket
Add the possibility to choose different email templates when a Ticket is created from a an certain alert.
For exemple, if an alert for CPU temperature triggers the creation of a Ticket an email explaining the alert is sent to the user. Then if it's an alert for a disk full, a different email is sent.
Also if an alert triggers to run a script to resolve the issue, if the monitoring goes back below the threshold the ticket created automaticly should be resolved automaticly.
4 votes -
Utility for cleaning Windows Temp files
Utility for cleaning Windows Temp files should be added in device options.
4 votes -
paypal integration
API access with PayPal Manage API credentials to integrate your PayPal account with your online store or shopping cart.
3 votes -
editing contact information
It would be nice to be able to update contact information in real time, so when you type in the information and click on the checkmark it updates and gives you a confirmation that the editing took hold. I have tried editing contact information for customer contacts and I have to go back in several times to get it to "take".
3 votes -
Updates by Last Technician
I would love the ability to see from the ticket list, "updated last by X technician"
1 vote -
Assigned Technician does NOT receive notifications if another Tech is set at the contact
It would be nice to get an email notification when another tech responds. For some reason if a tech responds or is the contact in a ticket. They do not Get an email response and would only know by manually checking the ticket.
1 vote -
More granularity on the reports.
More granularity on the reports. Some techs need access to Software Inventory reports for example, but not the Technician comparison reports. Need to be able to decide on that
1 vote -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
272 votes -
copy password without clicking the 'show' button
Today i had to change the admin password, because i cannot copy the password without showing it.
Please fix :)
2 votes -
Sort of the notes
The notes are sorted, that the newest is at the bottom. To get quick all the informations, it is better to change it, that the newest is on top!
1 vote -
Notes integration
To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.
2 votes -
IT Automation Profiles and Scripts Roles and Permission
Roles & Permissions: when limiting access to a specific customer, the technician shouldn't be able to delete or edit IT Automation Profiles/Scripts that are assigned to other customers
2 votes -
See past users on device
Ability to see who were the past users on the device
5 votes -
Ticket creation from customer call
Ticket creation from customer call
5 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
130 votes -
work from home
Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.
8 votes -
1 vote
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Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
13 votes
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