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5041 results found

  1. Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  2. The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.

    25 votes

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    0 comments  ·  Devices  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. These link generates a list of installed Software.
    https://app.atera.com/new/reports/template/software-inventory
    It is possible to get these list per API

    42 votes

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  4. Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  5. We shold be able to arrange our tickets with the maximum flexibilty.
    It would be greate if we could just arange them by dragging and droping them.

    In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.

    3 votes

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  6. Attachments within tickets can sometimes contain sensitive information, as a hosted service I think being able to delete attachments can sometimes be necessary.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  7. If I create a ticket in the name of the customer, it shows the name of the customer in the ticket description as if the customer wrote the ticket.
    Even if I open the ticket in the name of the customer, it still should show that I wrote the entry. Every entry should have the name of the original author, so it's clear in the conversation history who wrote the specific entry.
    Thank you

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Mobile app to stop logging out so frequently

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  9. When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
    Looks like this would solve a bunch of other requests posted here.

    9 votes

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  10. Data Export feature on all tickets by one user under Contacts.

    1 vote

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  11. It would be ideal for Atera to support connect to a support mailbox that would provide the functionality of a full-access user over the mailbox. Freshdesk supports this in their free tier

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

    23 votes

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    Planned  ·  1 comment  ·  Agent  ·  Admin →
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  13. Deploy certificates through Chocolatey/Homebrew

    1 vote

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  14. Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)

    Right now we have a new ticket rule that says if x is in the subject or body, category is Y

    As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"

    But, I feel…

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. API calls to be able to update the update the data of an agent (PUT/PATCH)

    2 votes

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  16. Be able to run script or other tools from the alert page , and not just :

    Delete

    Snooze

    Resolve

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  17. Bonjour,

    Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
    Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
    Merci

    1 vote

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  18. We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.

    2 votes

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  19. Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  20. Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...

    2 votes

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