Ability to have multiple signatures based on clients.

When merging tickets, you should be able to highlight all tickets to merge, and then select which of the selected tickets to merge the others in.

Currently you have to be aware of a ticket title or number to merge into, and you need to ensure you DO NOT select the merge destination - this is counter-intuitive and makes it harder than it needs to be to merge.

From the contracts page we could do with seeing the product / item count.

Customer wants the letter ruler back on the Customers page.

When employees quit, they usually leave behind a good amount of resolved tickets, that can be good to have easily accessible. It's not always easy to remember keywords from a ticket (especially if it's someone else's ticket).

So if we could sort tickets and filter it to a disabled technician, it'd be very helpful!

Be able to add Generic devices without the need of an agent monitoring it. For example, say you have customer with 10 computers and we have also installed 10 monitors and docking-stations.
It wold be nice if we could add these devices to the device list (for inventory management) without the need of choosing an agent to monitor them.

Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.

Network Discovery is active and doing arp-scans even if it's not enabled as a subscription. This triggers some network sensors as high risk traffic. It shoudl be possible to disable completely of not wanted.
And it should also be removed when uninstalling the agent.

We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.

Possibility to change the fonts at creating the ticket

It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
Make the create and skip button a different colour.

We would like an option for when one of our technicians are on-site they can select the customer they are visiting and have a timer for how long they are on-site. At the moment we have to create a ticket and manually add a timed entry.

Ideally this could be done on the app.

Add feature to group several customers and/or devices.
Also, add feature to apply a threshold profile or running a script on a group.

Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.

The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.

Copy a password entry to update. When populating your password vaults, this can ensure consistency rather than entering the same details with each and every one that are similar

Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.