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5048 results found

  1. These link generates a list of installed Software.
    https://app.atera.com/new/reports/template/software-inventory
    It is possible to get these list per API

    42 votes

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  2. Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. We shold be able to arrange our tickets with the maximum flexibilty.
    It would be greate if we could just arange them by dragging and droping them.

    In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.

    3 votes

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  5. Attachments within tickets can sometimes contain sensitive information, as a hosted service I think being able to delete attachments can sometimes be necessary.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. If I create a ticket in the name of the customer, it shows the name of the customer in the ticket description as if the customer wrote the ticket.
    Even if I open the ticket in the name of the customer, it still should show that I wrote the entry. Every entry should have the name of the original author, so it's clear in the conversation history who wrote the specific entry.
    Thank you

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Mobile app to stop logging out so frequently

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
    Looks like this would solve a bunch of other requests posted here.

    9 votes

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  9. Data Export feature on all tickets by one user under Contacts.

    1 vote

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  10. Deploy certificates through Chocolatey/Homebrew

    1 vote

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  11. Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)

    Right now we have a new ticket rule that says if x is in the subject or body, category is Y

    As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"

    But, I feel…

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. API calls to be able to update the update the data of an agent (PUT/PATCH)

    2 votes

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  13. Be able to run script or other tools from the alert page , and not just :

    Delete

    Snooze

    Resolve

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  14. Bonjour,

    Aujourd'hui nous avons la possibilité de filtrer les tickets par status sur le portail client.
    Nous souhaitons avoir la possibilité de filtrer les tickets par utilisateurs.
    Merci

    1 vote

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  15. We need to be able to direct users on screen as well as support them. Please add splashtop stylus as part of the subscription.

    2 votes

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  16. Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  17. Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...

    2 votes

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  18. Would be nice if we could either remove or make the default custom asset fields not required?

    4 votes

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  19. 5 votes

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    1 comment  ·  Security  ·  Admin →
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  20. We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.

    At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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