5070 results found
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Auto Addressing
A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.
Hello/Hi/PreferredGreeting {{requester.first.name}}
Message body written by tech
Kind regards, {{tech.first.name}}
1 vote -
Mass Wake from devices menu
Add the ability to choose all devices or a quantity of devices and select a single "wake" command from the devices-> power options menu - currently it's one by one and waking an office of 100+ units is not feasible
2 votes -
Deploy agent from network discovery
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)
125 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We
’
ll update you
once it
’
s been implemented and released!
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sort tickets by more than one field
Please add the ability to sort by multiple likes in SQL,
ie in sql you can
"SELECT id,
firstname,
lastname,
salary
FROM employee
ORDER BY salary DESC, last_name;"This would be very helpful for tickets
6 votes -
Allow Old interface to be accessed
Put back the option to use the old interface
6 votes -
Activate the chat function for all devices at once.
Activate the chat function for all devices is not possible at the moment. Please change that.
12 votes -
Network discovery: to permanently be able to remove devices when the scan
Network discovery: to permanently be able to remove devices when the scan
5 votes -
More Triggers on Ticket Automation Rules For when anyone answers on the ticket
Ability to have more triggers for the Automation Rules. We want the trigger to be "Someone Answered on ticket" . I want to be notified if anyone has answered on the ticket.
4 votes -
ISO 27001 and 27002
ISO 27001 and 27002
5 votes -
bi weekly scheduled tickets
Ability to create a scheduled ticket for every 2 weeks (bi-weekly). i.e. every two weeks starting monday, July 17th.
1 vote -
Notes in devices overview
We have some customers whose servers have names like S01, S02, S03 etc. We would like a note field in the device overview that describes the function of the server at first glance.
1 vote -
Parent & Child ticket relations
Ability to create tickets that are master tickets with sub tickets attached to it. mainly for bigger projects.
This will for example Created a Project, within that project multiple tickets link to it where one could see how far % a project is, whats completed, whats not.
65 votes -
Scripts should not need the API Key for custom fields
To obtain custom field data in an automated script, the API Key is required to be in the script in plain text.
The agent on the end point running the script should already have access to the custom fields in its own asset and parent customer records.
Please create a Atera Powershell module that can obtain custom field data without requiring the API Key.4 votes -
Show which devices are managed by InTune
Would also be nice to somehow link the machines from atera to intune(or at least have a section showing it’s managed by intune).
6 votes -
Wake on Lan automation
We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.
118 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatically Create a Package for a new company in Bitdefender
Whenever a new company is created, create a new company to match in bitdefender.
17 votes -
Install over Intune
You currently describe how to install by GPO. However GPO is old school and a lot of people are moving cloud only. How about providing instructions to install with current MDM platforms that people are using like Intune (Microsoft Endpoint Manager), Jumpcloud, JAMF etc.
21 votes -
AI Automated Ticket Replies
AI Automated Ticket Replies: to create an automated reply to a customer based on their request. To ask basic questions. Email template in the ticket automation rules is good but it would be nice that AI would create a response and send it to the customer
3 votes -
SNMP Live Monitoring
My team needs to monitor all devices on one computer monitor to see the status of each device with one glance. This is a critical feature of what we do. It is critical for us be able to walk in and look at a monitor and see a RED light telling us something is down so we can be proactive BEFORE the phones start ringing.
6 votes -
Ability to purchase just 1 license for Network Discovery
Should be able to purchase Network Discovery for once license - don't need for every tech
165 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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