4903 results found
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New roles don't have access to all customers
We have a problem where we need to restrict admin access to just management. However when we have tried to create custom roles previously, we have to specify which customers that role has access to. On top of this, when new customers are added to the system, we have to manually edit this role to enable those new customers each time.
There needs to be a checkbox to allow access to all customers when editing the role.
In the meantime, we have given up on using 'roles' and have to give everyone the admin role :(
3 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
159 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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More visible internal note notification
Notification for the internal note for technician is not very much obvious. Would be nicer to be bigger. Somewhere else on the site. Because it’s small on the notification center. It took us a while to figure out where it popped out
5 votes -
Scripts should not need the API Key for custom fields
To obtain custom field data in an automated script, the API Key is required to be in the script in plain text.
The agent on the end point running the script should already have access to the custom fields in its own asset and parent customer records.
Please create a Atera Powershell module that can obtain custom field data without requiring the API Key.3 votes -
Event Monitoring Improvement (v3)
Atera has made some great changes when monitoring Windows event logs, but there are still some features that would make it much more valuable.
I would like to be able to filter events based on the contents of their description. Let's say I'm monitoring the Application log for any events generated by the Application Crash and Application Hang sources. While this is helpful, it generates lots of noise and unnecessary alerts. Since there are a limited number of critical applications that I'm worried about, I want to specify those application names in the monitor so that Atera only generates alerts…
2 votes -
Launch Powershell Script when client back online
Is it possible to add the ability to run a script when a customer comes back online?
14 votes -
Ability to add New Ranks to list
When we add a customer, there are only 3 ranks. Gold, Silver and Block. We have 4 different names for our clients. But we can't use them in Atera.
Can you make the possible for us to add different ranks for each customer.
It will make it easier when a tech looks to know what lever of support that customer gets.Right now its useless, you give 2 ranks and blocked.
It doesn't make sense.9 votes -
Microsoft Booking integration
It would be nice if Atera ticketing would sync with Microsoft Booking.
https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app
11 votes -
Ai Ticket Summary includes Time on tickers
When using the Ai summary from the ticket window, the summary should include time spent on ticket breaking it up by billable and non billable.
This would allow supervisors and managers to keep track of time spent supporting issues
1 vote -
password delete customer
Please put password to delete Customer. It is dangerous even though already got confirmation to delete.
3 votes -
Highlight note at top of the device page
For Example: A customer has a device with a S.M.A.R.T problem and want to change it in a few weeks. So it would be nice, to add a note at the top, so other technicians are informed quickly.
3 votes -
Search
Global Search for serial numbers on Server/computer hardware components, i.e. Hard-Drives, Video Cards, TCP devices, etc.
2 votes -
Install on iOS and Android
We have a few practices that use a tablet (one client uses Android, another two use iPads). We would love the ability to install Atera on tablets to have a more complete understanding of our client's network picture.
Thank you!
129 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
6 votes -
Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.4 votes -
Add J-son file to a script:
Add J-son file to a script: add a file when we do the installation scripts. The json file that needs to be in the same folder that needs to be in this executable. Instead of creating a script, there should be a way where you can upload a script and you should be able to include a json file.
1 vote -
Use devices as a Proxy
Use other devices as a proxy: Datto allows you to use a device as a proxy. I can then go on my computer and see their printers. Silently fix things.
1 vote -
Folder to be created automatically
Folder to be created automatically
1 vote -
Utility for cleaning Windows Temp files
Utility for cleaning Windows Temp files should be added in device options.
3 votes -
Go to Device Directly by Clicking Name in Reports
Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.
Request: Add hyperlinks to the device names in reports so users can navigate directly to them.
3 votes
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