Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5047 results found

  1. See past users on device

    Ability to see who were the past users on the device

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Ticket creation from customer call

    Ticket creation from customer call

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. work from home

    Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Work From Home  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Microsoft RDP

    The ability to use Microsoft RDP over SSH to servers.

    12 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. Would like an option for client chat fearure on the mobile app.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  6. Wake on Lan for Work From Home

    Wake on Lan for Work From Home.

    In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Work From Home  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  7. Send system information with Helpdesk Agent support tickets

    What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    268 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  6 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  8. We want use WINGET

    Is it possible that Atera also supports WINGET

    30 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    9 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  9. Make the Primary Contact appear first in the list on new ticket creation window

    When making a new ticket, the Primary Contact should appear first in the list of users to make a ticket under, and they should also be designated by the green asterisk on their username, which is already evident in the Customer Page under Contacts.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  10. Improvement to Network Bandwidth Threshold Monitor

    I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.

    Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.

    I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  11. Agent deployment from scanning agent (non domain controller)

    Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  12. Bypass SLA and scedule specific date + add this field to API

    There is no easy way, inside Atera, to scedule a date of work or planned date of work. Using SLA always is a pain and not relevant of all ticket and jobs to do. also, adding that colum in ticket with easy access to change the date and filter by date would be awesome.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  13. KB Article Import

    Having the ability to import existing KB articles set to a company's specific format.
    We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  14. fix the monitoring history graph. Seriously

    When I create an agent while it is still offline the history graph will show 'Up' even though the status of the device is offline. Support calls this the designed behaviour which I find really weird. An offline device should show offline until it has been online.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  15. API Create Ticket

    Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.

    3 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  16. Custom Fields DropDown With Dependencies Enhancement

    For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
    For example if we wanted:

    Value: Request Type = Computer
    Child Value:Hardware
    Sub Value -> Monitor
    Keyboard
    Mouse
    Etc.
    Child Value:Software
    Sub Value -> Adobe
    Sub Sub Value -> Reader DC
    Pro
    PhotoShop
    Etc.
    Sub Value -> Microsoft
    Sub Sub Value -> Outlook
    Word
    Excel
    PowerPoint
    Etc.

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  17. Server Optimized Restart

    I would like to propose a new feature that allows users to define the sequence of server restarts within a policy. Specifically, I would like to specify the order in which servers reboot, ensuring that the domain controller is brought online before other servers in the network. This feature would provide several advantages in terms of efficiency and system stability.

    -Seamless domain controller availability
    -Effective dependency management
    -Simplified management

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  18. Ticket impact/type: ability to just hide it completely

    Ticket impact/type: ability to just hide it completely

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  19. Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    Full Integration of Acronis Cyber Cloud in Atera (API Integration), not only open the Acronis Website.

    53 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acronis  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Hi!

    We are in the planning process for this feature and I would like to ask a few questions to help us review your needs.

    1. If you could choose to get 2 types of Alerts through Atera system, what will they be?
    2. Once you get the alert, what do you expect for your next steps in the system?
    3. What will combined alerts in Atera system help you with?

    Thanks for helping us make Atera better! I would also be happy to meet for 10 minutes call when it fits for reviewing your needs further. Feel free to book here

    https://shacharr.youcanbook.me

  20. Hypervisor monitoring and management

    It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    127 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    3 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

1 2 … 107 109 111 … 252 253
  • Don't see your idea?