5056 results found
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More granularity on the reports.
More granularity on the reports. Some techs need access to Software Inventory reports for example, but not the Technician comparison reports. Need to be able to decide on that
1 vote -
Multiple Ticket Boards
The ability to create multiple or custom ticket boards. Examples like Alerts, Admin Work, Projects, Escalated.
With appropriate work flow rules as well
20 votes -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
event viewer
have the option to make filters on the admin side to allow technicians to have predetermined filters when viewing the event viewer logs through atera. along with allowing filter adjustments when looking at a specific device. would also like a scheduled report for the admin filters that would be created, if it can act like the services and detect in a similar way, to have the ability to create a ticket of some sort to help us find a solution to the concern prior to the client or at least state we are already working on the concern, it would…
1 vote -
copy password without clicking the 'show' button
Today i had to change the admin password, because i cannot copy the password without showing it.
Please fix :)
2 votes -
Dynamic Groups
Atera has a bunch of monitoring points and data it collects about an endpoint. I'd like to use that data to create dynamic groups. Essentially what I'm looking for is a way to create a group based on the filters available on the Devices page. When an endpoint meets the criteria of the group (or Device page search criteria), it should automatically become a member of the group I defined. When that same endpoint no longer meets the criteria of the group, it should be removed. These groups should be treated like the folders that are currently available, in that…
9 votes -
Sort of the notes
The notes are sorted, that the newest is at the bottom. To get quick all the informations, it is better to change it, that the newest is on top!
1 vote -
Notes integration
To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.
2 votes -
IT Automation Profiles and Scripts Roles and Permission
Roles & Permissions: when limiting access to a specific customer, the technician shouldn't be able to delete or edit IT Automation Profiles/Scripts that are assigned to other customers
2 votes -
See past users on device
Ability to see who were the past users on the device
5 votes -
Ticket creation from customer call
Ticket creation from customer call
5 votes -
work from home
Once you purchase the work from home subscription, it would be nice that the page shows devices that are enabled instead of it just showing the default information of activated and the price. To me it is a wasted page that can be utilized.
8 votes -
Microsoft RDP
The ability to use Microsoft RDP over SSH to servers.
12 votes -
1 vote
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Wake on Lan for Work From Home
Wake on Lan for Work From Home.
In order to operate climate protection, it would be good if the work-from-home PCs did not have to be switched on, but could be started via wake on lan.
13 votes -
Send system information with Helpdesk Agent support tickets
What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?
268 votes -
We want use WINGET
Is it possible that Atera also supports WINGET
30 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Make the Primary Contact appear first in the list on new ticket creation window
When making a new ticket, the Primary Contact should appear first in the list of users to make a ticket under, and they should also be designated by the green asterisk on their username, which is already evident in the Customer Page under Contacts.
1 vote -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…
4 votes -
Agent deployment from scanning agent (non domain controller)
Allow for remote deployment of agent from network discovery via a non domain controller server or PC. Currently the agent can only be deployed remotely from a site scanned from a scanning agent that is a DC. This would be useful in cases where sites connect back across a VPN with no DC on site or are connected to a cloud service for Active Directory.
5 votes
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