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- Ideas and Feedback 4,798 ideas

Auto Addressing

A very small but useful feature. When replying to a ticket as a tech, automatically include the following or something similar.

Hello/Hi/PreferredGreeting {{requester.first.name}}

Message body written by tech

Kind regards, {{tech.first.name}}

1 vote

Adam Robertson shared this idea · Jul 19, 2023 · Report… · Admin →

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