4714 results found
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Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes -
Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
7 votes -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
2 votes -
Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
4 votes -
First response time on ticket list
Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.
Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.
4 votes -
Helpdesk Agent activation
When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore
2 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
Hebrew
Support Hebrew language through the system.
3 votes -
peer to peer software installation
From what support tells me 20 installs per minute limits any software deployment to small batches. Aside from the limit, the network potentially chokes up at the internet line. These are limits that need/can be managed. For example... determine if the software is already installed, and if not, determine the number of IP addresses receiving the request, round robin downloads by randomization of a delay between 1 - 15 minutes and peer to peer share the downloaded file for deployment or designate an agent download point inside the network as preferred method if available.
2 votes -
Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes -
Acronis Integration in an existing Cloud Tenant
We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.
72 votes -
Need to create subfolders in main folders
For device management, we need the option to create subfolders in the main folders.
It will help to manage devices based on office locations.
8 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
15 votes -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
2 votes -
Dynamic ticketing.
Dynamic ticketing. Different set of questions dependent on what department/store/business is selected.
For example, if I select that I am from department A, I would get a set of questions for the ticket that would be different if I selected department B.
2 votes -
variable CPU temp thresholds depending on CPU Types and Specs
Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks
10 votes -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
163 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
172 votes
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