5047 results found
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Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
List all customers and their total devices on one report
Currently we can go to REPORTS, AUDITOR and use the drop down list for each customer to see their total devices. A report that displays all the customers and their corresponding device totals is needed to provide to accounting to verify we are billing them properly. Thank you!
15 votes -
Office 365 Email Integration for Ticketing
Email configuration for the helpdesk should allow for Office 365 integration. That way the ticketing system is reading the mailbox directly AND does not need to using name spoofing which can cause issues with mail filters like VIP Impersonation. It would be great to see Atera utilize this feature that has been readily available in other help desk platforms.
1 vote -
Creating an SOP to teach users about Ticketing Basics
Creating an SOP to teach users about Ticketing Basics
1 vote -
Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Ping Probe: Detecting Network / Internet Stability
In today's interconnected world, a stable and reliable internet connection is crucial for both personal and professional activities. However, there are times when our internet connection experiences issues, causing frustration and hindering our productivity. In such situations, one effective method to identify and troubleshoot problems is by initiating a continuous ping test. This text will outline the advantages of performing a continuous ping to investigate internet connection issues.
1 vote -
All the replies in the same loop
In a corporate environment, we have multiple groups with distributed lists that consist of numerous members. Whenever a member of these groups responds to an email that already has a ticket in Atera, a new ticket is created, with the same subject as the previous replies and this sender is added as a requester. As a result, we end up with many tickets for the same issue.
To avoid this problem, we would like all replies to be added to the same ticket, even if a member of the distributed list is included as CC. We want the replies to…
2 votes -
Detailed reporting of work from home users
We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.
20 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
Barraccuda Integration
Barraccuda Integration
5 votes -
Stop sending the same alert for the same device multiple times
Stop sending the same alert for the same device multiple times.
When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.11 votes -
Type casting for OID values
It should be possible to display and monitor values which are reported by devices e.g. as HEX formattd values. Ability to automatically cast them to e.g. integers would create better ability to monitor and compare them
1 vote -
API Function to assing SNMP-Templates
It should be possible to not only create devices via the API, but also assing existing SMMP templates. Either as optional parameter in create function or as standalone API function
1 vote -
Move conversation to top of ticket
Move the conversation drop-down/menu to the top of the ticket under the initial email. Additionally this would make it necessary to have the original email/ticket submission be at the top at all times.
2 votes -
Ability to disable ticketing system
It would be a massive benefit to be able to disable the ticketing system completely within Atera. Like alot of Atera users, we use an external system due to how poor the built in Ticketing system is. Everything is tied to tickets but takes up space on the dashboard etc without being able to remove it.
2 votes -
Schedule surveys to be sent out
Ability to schedule surveys to be sent out X amount of time per month, rather than every time after a ticket, so it doesn't spam the end-users
2 votes -
It Automation profile: notification if some profiles coindide
IT Automations profile: Would be nice to have a notification when multiple IT automations coincide since we have a lot of users on Atera.
2 votes -
Hardware Inventory available regardless subscription tier
Include the Hardware Inventory in the Classic Reports. This feature would be a great asset for all Atera Customers, including lower subscriptions than the current mentioned. This report is a basic requirement for customers to identify the hardware lifecycle.
2 votes -
How to setup customer with multiple locations?. Customer with sub account?
How to setup customer with multiple locations?. Customer with sub account?
14 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
13 votes
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