5016 results found
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Folders in Mobile app
Folders in Mobile app
3 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes -
Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
7 votes -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
Choose number of devices to view per page
The ability to choose how many devices to view per page (10,20,40, 100, etc)
171 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
4 votes -
First response time on ticket list
Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.
Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.
4 votes -
Splashtop Multiple Concurrent Sessions
Allow multiple technicains to remote onto one PC via splashtop! We do not want to use AnyDesk
16 votes -
Helpdesk Agent activation
When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore
2 votes -
Add toolkit menu to the agent so users can pick from pre-programmed commands
Add a menu to the agent where the users can perform basic troubleshooting tasks "CLI PS1 commands" curated by us so they can do a DNS flush without intervention of a technician.
3 votes -
"Warning" when resolving a ticket without adding time entry
When a technician resolves a ticket and there is not added a time entry, it would be nice if Atera then prompts the technician with a popup asking "You're about to resolve a ticket, but there no time entry added?" and then two buttons saying "Yes, continue" or "Add time entry"
136 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Hebrew
Support Hebrew language through the system.
3 votes -
Pull products and expenses via API
I would like to be able to pull the list of used products and expenses with their prices per ticket.
6 votes -
peer to peer software installation
From what support tells me 20 installs per minute limits any software deployment to small batches. Aside from the limit, the network potentially chokes up at the internet line. These are limits that need/can be managed. For example... determine if the software is already installed, and if not, determine the number of IP addresses receiving the request, round robin downloads by randomization of a delay between 1 - 15 minutes and peer to peer share the downloaded file for deployment or designate an agent download point inside the network as preferred method if available.
2 votes -
Chrome Device Screen View
Ability to just see the chrome device user's screen, so we can help them navigate the device.
4 votes -
customer report
Executive customer report. Intended to be sent to the customer once a month.
This report should include the following;How many tickets were opened, closed,
How many alerts were opened and closed,
How many updates/patches were installed
Status of AV,
Status of backup,
How much time technicians were in remote session
overall health of their systems.This would give us a leading approach and make it easier for us to quantify costs if they are seeing how much work is being done in the background.
131 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Tech Role with SNMP Template access
Would like to have SNMP Templates Management added as an assignable role under RMM like Manage Scripts.
1 vote -
2 votes
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