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5019 results found

  1. We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

    25 votes

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  4. There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  5. A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine

    5 votes

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  6. Threshold profile: assign it on a site level

    1 vote

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  7. When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks

    11 votes

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  8. would like this option, we have to look into pending tickets now to check if they are in someone's calender :)

    2 votes

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  9. Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check

    5 votes

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  10. Add name of the customer in the report via email

    1 vote

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  11. Try Riot integration

    1 vote

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  12. Atempo integration

    1 vote

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  13. Wedgeguard integration

    1 vote

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  14. Remove/Isolate spam tickets completely

    1 vote

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  15. Automated emails to blocked customers or non-main contacts who contact us

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
    To be able to add the custom fields onto the ticket status dashboard

    1 vote

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  17. Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote

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  18. Hide block customers from customer view

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  19. Select more than 6 rates for the retainer contract

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  20. It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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