4677 results found
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Automate responses and automatic closures if a customer does not respond
Create a possibility to send an email to the customer depending on the duration of inactivity of a ticket.
If the ticket is waiting for a response from the customer for more than x days, then the system will automatically send an email (predefined template in the settings) to the customer and change the ticket status to closed or resolved2 votes -
Set up more than one SMTP for email
Possibility to have more than from SNMTP set up so we can send the email address from other ones
9 votes -
Work from home user activity
To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.
89 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Ability to bill time entries rather than entire ticket
Bill time entries rather than tickets: Be better if we could say: billed tickets that have not been closed and then we could bill to date. Whether the time entries has been billed or not. Being able to flag which ones have been built. Has it been invoiced yes or no. You will bill the time entries and not the ticket. You want to link the billing to the time entries and not the ticket.
29 votes -
Project Management Tool
Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748138 votes -
Servex Acomba
Servex Acomba ticketing
1 vote -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Templates for within atera for tickets, and contracts.
With Autotask, it has templates and it sets up the billable contracts. It fills out everything, and it is integrated with our accounting system. All you have to do is click a button and then the contracts will be filled our and it will create tickets as well.
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
Chat feature not translated in French
Chat capability is not translated in French. It remains in English which means our customers cannot use it. This is one of the reason, also the helpdesk agent that is not translated, that we are not using Atera's ticketing system
4 votes -
White labeling URL on reports
White labeling URL on reports
White label URL according the Portal Domain Name set in Admin when a customer get a report by email: in the email the link to download the report is always app.atera.com not the URL set as my default portal (es. myportal.mydomain.com).1 vote -
Auto-resolving ticket improvement
With the new addition of auto-resolving tickets powered by ChatGPT, can the specifications of users' and agents' computers be used to help provide specific instructions for both generating solutions and generating replies? For example, a simple ticket from a user asking how to restart their computer should generate step-by-step instructions based on their OS, using the information that Atera already knows.
2 votes -
Archive or Anonymise Tickets
To have the ability to archive, delete or even anonymise tickets, say older than 1 year.
6 votes -
Change the timer back
Only a minor thing, but the new font being used for the ticket timer is just plain ugly. It cheapens the interface, its way bigger than it needs to be. Please change it back to the previous font.
1 vote -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
role based control over scripts
We need to have different role options for techs who can Create scripts vs. techs who can run scripts. It would be even better to be able to restrict technicians from running certain scripts.
9 votes -
Master view for password manager
Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.
6 votes -
Automatically assign ticket to a client
Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)
9 votes -
Ability to set the agent to run patches when the computer comes online
I would like a way to mark an offline agent/computer to run patches when it comes back online or have it run patches when it has been online for x minutes.
We have field users that are not online very often or are only online after hours and are not getting patched as they should.5 votes -
Carbonite Integration
Carbonite Integration
3 votes
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