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5019 results found

  1. Change Conversation order - Newest to oldest

    We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  2. bit locker

    Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  3. Increased API functionality

    I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

    25 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  4. Refresh rate Increase or Customization

    There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.

    4 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  5. Button to suspend BitLocker

    A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine

    5 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  6. Threshold profile: assign it on a site level

    Threshold profile: assign it on a site level

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  7. Locks pc screen when using home working remoting agent

    When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks

    11 votes
    1 comment  ·  Work From Home  ·  Admin →
    How important is this to you?

  8. Set ticket status from "Pending" too "open" when not in calender for 24 hours

    would like this option, we have to look into pending tickets now to check if they are in someone's calender :)

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  9. Check Connectivity to Atera Servers

    Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check

    5 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  10. Add name of the customer in the report via email

    Add name of the customer in the report via email

    1 vote
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  11. Try Riot integration

    Try Riot integration

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  12. Atempo integration

    Atempo integration

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  13. Wedgeguard integration

    Wedgeguard integration

    1 vote
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  14. Remove/Isolate spam tickets completely

    Remove/Isolate spam tickets completely

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  15. Automated emails to blocked customers or non-main contacts who contact us

    Automated emails to blocked customers or non-main contacts who contact us

    1 vote
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  16. Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres

    Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
    To be able to add the custom fields onto the ticket status dashboard

    1 vote
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  17. Customer portal: embed analytics dashboard

    Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  18. Hide block customers from customer view

    Hide block customers from customer view

    1 vote
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  19. Select more than 6 rates for the retainer contract

    Select more than 6 rates for the retainer contract

    1 vote
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  20. Sort by Reboot required through Devices menu

    It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
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