5044 results found
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Security and Authentication
Add a description to the Access List. Although the IP address helps identify the location, adding a description will help navigation and identification.
2 votes -
Dashboard Shortcuts
Shortcuts on the Dashboard to delete warnings/allerts or clear the notifications
2 votes -
New Added Device Report
New Added Device Report
14 votes -
tablet
Please allow splashtop RMM to be launched from an android web browser.
I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.
I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.
16 votes -
Locks pc screen when using home working remoting agent
When using a vpn as soon as you remote onto your PC it locks the PC screen you are VPN onto, this is great for security for employees who work in a sensitive environment. I moved over to Atera home remote working instead and it leaves the screen visible for anyone to see. Even if say the user turned there screen off because they are not in the office anyone could still switch it on and watch what the user was doing. This in my eyes is a major security breach so others please be aware. Thanks
12 votes -
Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
iPadOS support
We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.
35 votes -
update splashtop in package
Allow to update Splashtop from installation and software package creation
7 votes -
hour block
block of time without an end date that automatically renews when the time is up
2 votes -
ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
9 votes -
Option to send a Notification Email for a Device When It Comes Online
Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…
5 votes -
Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
3 votes -
Folders in Mobile app
Folders in Mobile app
3 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Choose number of devices to view per page
The ability to choose how many devices to view per page (10,20,40, 100, etc)
172 votes -
Customer A-Z Lookup Feature
Please bring back the Customer A-Z lookup feature!
Or at least give me some other control of how my customers are displayed within the Atera portal:
https://app.atera.com/new/customers
I liked the old way better when I could choose alphabetically from A-Z to quickly jump to a location.
Currently, when I try to scroll, it has an annoying lag to get to the bottom of the page. Therefore, I would like to go back to the old display, or somehow add back the “A-Z” selection.
6 votes -
Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
7 votes -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
Ability to include Custom Fields in Reports.
Would be nice to be able to add custom fields I have added into Auditor reports and/or custom reports
85 votes -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
2 votes
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