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5041 results found

  1. Report that shows the uptime of a device

    11 votes

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    2 comments  ·  Reports  ·  Admin →
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  2. It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.

    E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. Ability to pull reports via api. Ideally being able to limit at customer or device level or otherwise allow a complete dump.

    22 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Reports directly from customer portal for the clients

    19 votes

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  5. We'd like to see Newest conversations first. Or at least given the option to change the order in the Conversations section

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Include bitlocker status and possibly the encryption key in either the autditor report or disk information report. This is an important bit of information that needs to be monitored and despite the fact that Atera monitors it, that information is not provided in any of the pre-canned reports. Including this information would provide important security information for administrators.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. There needs to be an increase in the rate at which a given tab data refreshes, if you allow for customization of status ect then the changes of these become more important for specific techs workflows, the ability to set a refresh rate or just speed it up would improve tech performance greatly.

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. A button to suspend bitlocker, we often need to reboot machines but if bitlocker is on we get locked out if nobody is watching the machine

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Threshold profile: assign it on a site level

    1 vote

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  10. would like this option, we have to look into pending tickets now to check if they are in someone's calender :)

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check

    5 votes

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  12. Add name of the customer in the report via email

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  13. Try Riot integration

    1 vote

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  14. Atempo integration

    1 vote

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  15. Wedgeguard integration

    1 vote

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  16. Remove/Isolate spam tickets completely

    1 vote

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  17. Automated emails to blocked customers or non-main contacts who contact us

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
    To be able to add the custom fields onto the ticket status dashboard

    1 vote

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  19. Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.

    1 vote

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  20. Hide block customers from customer view

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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