4689 results found
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Online timeline
Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?
3 votes -
APC Software
APC Software
7 votes -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
Audit Report doe show an alert if no AV is installed
we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...
2 votes -
Audit Report graph beam color
Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
always red is a nogo.2 votes -
Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
live chat
issues to run the Atera msi install for device CSI-BNE-WIFI
1 vote -
Allow for scheduling of patches with an option to add days to the recurrence
It would be helpful for scheduling patches if we could specify a + number of days as part of the schedule. For example, the second Tuesday of every month +5 days. This would let us build patch deployment times around patch Tuesday with consistency.
5 votes -
10 votes
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Automap device to customer
Rather than manually adding the devices to a client / customer allow automation to detect either the external IP or internal domain name and then map accordingly.
Some of my clients rebuild their machines regularly and it would be handy to have these automap rather than having to ensure they are associated with the correct customer constantly.
8 votes -
Network Discovery IP Down or No Reply
The ability to select IP's within a network discovery site (POE Cameras in this example), and create an alert that the IP has not communicated within a selectable amount of time, even if its a 24 hour window. Just something along those lines.
3 votes -
Expand the description box within an asset
Expand the description box within an asset
3 votes -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
45 votes -
Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
14 votes -
remove the bug that allows a technician to override restrictions on closing calls by using the bulk option
My idea is to fix a bug that allows the bulk closure of tickets without filling in compulsory fields. Example, we do not allow the closure of tickets unless the product family and product fields are populated, your bulk update allows that to be by-passed and tickets can be closed without those fields populated.
1 vote -
GoPass calendar integration
GoPass calendar integration
1 vote -
Additional Monitoring Metrics
Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.
Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.
10 votes -
Add Webroot Functionality Inside Atera
Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.
129 votes -
The ability to have several sites for one customer
Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.
So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…
107 votes -
Rules Stop
Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.
1 vote
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