4717 results found
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Syslog
Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.
7 votes -
Tickets API Calls
API Calls: add a data filter option for Tickets
14 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
1 vote
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Sheduled tickets, with an product or Expense.
Option to Add an product and expense to an Sheduled ticket.
We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.
1 vote -
Select multiple contacts within a Customer to manage(Move, Update, Delete)
Please consider adding the option to select multiple Contacts within a customer to move, delete, or update
5 votes -
Agent Collision Detection
When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.
This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.
This is something that is included in Zoho which I have to use for a contract location we support and it…
9 votes -
Auditor report displaying general information as an alert (which is wrong)
The Auditor Report produces a list of devices that do not have Office installed. This should not show up as an Alert. This can be misleading (especially when hI am sharing this report with a customer). Also, the colour red looks very alarming and always indicates an error. My suggestion : Don’t use „alarm colours“ in such reports, simply use grey or use the same colours ot the state (green, yelloq, red).''
2 votes -
Editable customer KB
Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.
1 vote -
1 vote
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add rustdeck for remote connections
It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.
1 vote -
Update asset from the list once a ticket is updated
Update asset from the list once a ticket is updated
1 vote -
Online timeline
Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?
3 votes -
APC Software
APC Software
7 votes -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
46 votes -
Audit Report doe show an alert if no AV is installed
we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...
2 votes -
Audit Report graph beam color
Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
always red is a nogo.2 votes -
Machine description
It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"
6 votes -
live chat
issues to run the Atera msi install for device CSI-BNE-WIFI
1 vote
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