5080 results found
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App Versioning Patch Management
Add a feature to manage app versions for updates/patch management. You should be able to choose what version level you want for a particular application. This way patch automation will automatically exclude the app if a new version is available.
1 vote -
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
Hey, it shouldn´t be the opinion about Atera.
https://www.reddit.com/r/atera/comments/130zjk6/anyone_in_the_community_having_issues_with_atera/
you get worse and worse in Mac area. As you see in our account we only manage Macs.
1 vote -
Search for folder under the devices view
Search for folder under the devices view
1 vote -
IT Auotmation
Can we add a Minutes based trigger? If I can set rules and hours based possible to add minutes based?
1 vote -
AI utilization for troubleshooting
Is it possible if the user starts a support chat and AI replay accordingly to troubleshoot the issue by running predefined scripts authorized by administrators. For example, if the user says his computer is running slow, AI must check the hardware utilization and accordingly run the script to fix the issue. If the issue persists, it should connect the user to a technician.
1 vote -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
9 votes -
Remote Support from Linux
Perform remote desktop support if the Technician's operating system is Linux
148 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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battery
Add the Filter "Battery" yes or no, to show only notebooks in the device overview.
4 votes -
Customer name and date in reports and customise fields reports
Customer name and date in reports not just Auditor (xxxx).xls
and customise fields reports if we want just CPU and RAM or GPU
1 vote -
Contract Billing Period display in Quickbooks Online
There does not seem to be a way for the Billing period information for a contract to be exported to Quickbooks, if for some reason, monthly billing has been slow going out, depending on the timing of the contracts, a client may get two bills for two different periods. But without that information displaying on the invoice in quickbooks online, it creates confusion for the client.
1 vote -
Undo Send Email
A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.
3 votes -
Automate responses and automatic closures if a customer does not respond
Create a possibility to send an email to the customer depending on the duration of inactivity of a ticket.
If the ticket is waiting for a response from the customer for more than x days, then the system will automatically send an email (predefined template in the settings) to the customer and change the ticket status to closed or resolved2 votes -
Ability to bill time entries rather than entire ticket
Bill time entries rather than tickets: Be better if we could say: billed tickets that have not been closed and then we could bill to date. Whether the time entries has been billed or not. Being able to flag which ones have been built. Has it been invoiced yes or no. You will bill the time entries and not the ticket. You want to link the billing to the time entries and not the ticket.
29 votes -
Project Management Tool
Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
https://app.gong.io/call?id=6764592503070995748138 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Servex Acomba
Servex Acomba ticketing
1 vote -
SNMP templates that Atera offers.
SNMP templates that Atera offers. It is very slow to send it for all the OIDs.
1 vote -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Templates for within atera for tickets, and contracts.
With Autotask, it has templates and it sets up the billable contracts. It fills out everything, and it is integrated with our accounting system. All you have to do is click a button and then the contracts will be filled our and it will create tickets as well.
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
create alert when available patches exceed certain number
Create a threshold entry to auto alert when a device has X number of patches or more available. Allow that alert to be tagged to auto-ticketing like the others. I have had several instances of finding devices with 50 or more available updates, even though they should be auto-updating. Being able to have an alert when available patches are starting to pile up would be very helpful.
5 votes
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