5044 results found
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Suppress alerts schedule
Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).
16 votes -
Chat feature not translated in French
Chat capability is not translated in French. It remains in English which means our customers cannot use it. This is one of the reason, also the helpdesk agent that is not translated, that we are not using Atera's ticketing system
4 votes -
White labeling URL on reports
White labeling URL on reports
White label URL according the Portal Domain Name set in Admin when a customer get a report by email: in the email the link to download the report is always app.atera.com not the URL set as my default portal (es. myportal.mydomain.com).1 vote -
Auto-resolving ticket improvement
With the new addition of auto-resolving tickets powered by ChatGPT, can the specifications of users' and agents' computers be used to help provide specific instructions for both generating solutions and generating replies? For example, a simple ticket from a user asking how to restart their computer should generate step-by-step instructions based on their OS, using the information that Atera already knows.
2 votes -
Archive or Anonymise Tickets
To have the ability to archive, delete or even anonymise tickets, say older than 1 year.
6 votes -
Asset labels & QR codes
It would significantly help customers if the system was able to print Asset Tag Labels, including a QR code that if scanned it opens a new ticket for that asset, under the associated user.
142 votes -
Change the timer back
Only a minor thing, but the new font being used for the ticket timer is just plain ugly. It cheapens the interface, its way bigger than it needs to be. Please change it back to the previous font.
1 vote -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
Have separate Read and Read/Write API Keys
Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.
Many of us use the API key to write code allowing us to create report that are not directly available in Atera.
Can you please provide 2 keys:
API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.
API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.
Thank you!
32 votes -
role based control over scripts
We need to have different role options for techs who can Create scripts vs. techs who can run scripts. It would be even better to be able to restrict technicians from running certain scripts.
9 votes -
Master view for password manager
Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.
6 votes -
Work from home user activity
To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.
87 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Ability to set the agent to run patches when the computer comes online
I would like a way to mark an offline agent/computer to run patches when it comes back online or have it run patches when it has been online for x minutes.
We have field users that are not online very often or are only online after hours and are not getting patched as they should.5 votes -
Carbonite Integration
Carbonite Integration
3 votes -
arguments
Have the option to have arguments as variables and/or the ability to add/change arguments on a per run basis without having to go to admin page and modifying the script
2 votes -
Atera to Slack channel integration for new tickets
Would be nice to have tickets fed in to slack channel when a new tickets is opened.
9 votes -
triller par rapport au correctif ex redemarage Gérer
Dans appareil je voudrais pouvoir triller par rapport au correctif exemple redémarrage Gérer etc...
du moins pouvoir sélectionner que les Appareils qui ont besoin de redémarrer! ou qui ont des correctifs a appliquer1 vote -
Please can you create a feature to generate a summary report of all combined reports. Customer wants view all issues but in summary form
Please can you create a feature to generate a summary report of all combined reports. Customer wants view all issues but in summary form
1 vote -
3 votes
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Legacy OS Agent
Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.
3 votes
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