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  1. 1 vote

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  2. Option to Add an product and expense to an Sheduled ticket.

    We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Please consider adding the option to select multiple Contacts within a customer to move, delete, or update

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.

    This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.

    This is something that is included in Zoho which I have to use for a contract location we support and it…

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  5. The Auditor Report produces a list of devices that do not have Office installed. This should not show up as an Alert. This can be misleading (especially when hI am sharing this report with a customer). Also, the colour red looks very alarming and always indicates an error. My suggestion : Don’t use „alarm colours“ in such reports, simply use grey or use the same colours ot the state (green, yelloq, red).''

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    19 votes

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  7. Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.

    1 vote

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  8. 1 vote

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  9. It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  10. Update asset from the list once a ticket is updated

    1 vote

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  11. Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?

    3 votes

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  12. We need the ability to use the same contact email address on more than one customer for billing purposes, and the reason, a contact can be a business owner/decision maker on more than one company (customer). Ex. Parent companies, business investors, etc.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  13. Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder…

    5 votes

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  15. we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...

    2 votes

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  16. Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
    always red is a nogo.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. An integration with Fortinet, a global leader in cyber-security

    66 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. It would be nice if we could have a custom editable field, named i.e. "Machine description" in each device in order to identify them quickly. This field can be placed in the the Devices window next or below of the Device Name. furthermore, it would be useful to give us the ability to sort the devices by the "Machine description"

    6 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. issues to run the Atera msi install for device CSI-BNE-WIFI

    1 vote

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  20. It would be helpful for scheduling patches if we could specify a + number of days as part of the schedule. For example, the second Tuesday of every month +5 days. This would let us build patch deployment times around patch Tuesday with consistency.

    5 votes

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