5039 results found
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port
Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!
1 vote -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
Ticket Automation rules for Offline Technicians
We have a ticket automation rule setup where all tickets go to a specific tech first, and then the tech re-assigns the ticket to other techs according to the issue. However if that technician is out of the office for the day, the other techs need to keep an eye on their ticket inbox. It would be nice to have a condition added to the automation rules where if that tech is offline, the ticket automatically goes to another techs ticket cue.
For example, Our current setup is the following: A new email is sent to our support email. The…
1 vote -
New roles don't have access to all customers
We have a problem where we need to restrict admin access to just management. However when we have tried to create custom roles previously, we have to specify which customers that role has access to. On top of this, when new customers are added to the system, we have to manually edit this role to enable those new customers each time.
There needs to be a checkbox to allow access to all customers when editing the role.
In the meantime, we have given up on using 'roles' and have to give everyone the admin role :(
3 votes -
Pause SNMP alerts
Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices
Some use-cases: device is in reboot-loop or device is in maintenance
24 votes -
Custom cname in agent download URL
When creating an agent installer for an end customer the URL which is generated is with https://app.atera.com/ but it also works with https://custom.cname.com/.
It would be nice if the download URL is automatically changed with this custom cname. This would improve the customer experience.14 votes -
Event Monitoring Improvement (v3)
Atera has made some great changes when monitoring Windows event logs, but there are still some features that would make it much more valuable.
I would like to be able to filter events based on the contents of their description. Let's say I'm monitoring the Application log for any events generated by the Application Crash and Application Hang sources. While this is helpful, it generates lots of noise and unnecessary alerts. Since there are a limited number of critical applications that I'm worried about, I want to specify those application names in the monitor so that Atera only generates alerts…
2 votes -
Launch Powershell Script when client back online
Is it possible to add the ability to run a script when a customer comes back online?
14 votes -
WOL Multi-select
Ability to select multiple computers and click on WAKE instead of having to do so per device.
Currently when we click on Wake, we get a prompt asking for hich device to send the packet. Even if the devices are not on the same LAN, the 1st (default?) device that would come up in that window per device would be OK to send the packet.
11 votes -
Microsoft Booking integration
It would be nice if Atera ticketing would sync with Microsoft Booking.
https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app
11 votes -
Ai Ticket Summary includes Time on tickers
When using the Ai summary from the ticket window, the summary should include time spent on ticket breaking it up by billable and non billable.
This would allow supervisors and managers to keep track of time spent supporting issues
1 vote -
password delete customer
Please put password to delete Customer. It is dangerous even though already got confirmation to delete.
3 votes -
Highlight note at top of the device page
For Example: A customer has a device with a S.M.A.R.T problem and want to change it in a few weeks. So it would be nice, to add a note at the top, so other technicians are informed quickly.
3 votes -
Search
Global Search for serial numbers on Server/computer hardware components, i.e. Hard-Drives, Video Cards, TCP devices, etc.
2 votes -
Deeper Integration
I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…
26 votes -
Asset labels & QR codes
It would significantly help customers if the system was able to print Asset Tag Labels, including a QR code that if scanned it opens a new ticket for that asset, under the associated user.
146 votes -
Add J-son file to a script:
Add J-son file to a script: add a file when we do the installation scripts. The json file that needs to be in the same folder that needs to be in this executable. Instead of creating a script, there should be a way where you can upload a script and you should be able to include a json file.
1 vote -
Use devices as a Proxy
Use other devices as a proxy: Datto allows you to use a device as a proxy. I can then go on my computer and see their printers. Silently fix things.
1 vote -
Folder to be created automatically
Folder to be created automatically
1 vote -
Saved Script Variables
Ability to store script variable options and have these available as dropdown selection boxes instead of plain text boxes when running the script.
7 votes
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