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5047 results found

  1. Create integration with ITGlue

    9 votes

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    2 comments  ·  Customers  ·  Admin →
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  2. Possibly be able to sort tickets by assigned technician. At the moment, when viewing all unassigned and assigned tickets to see what is being worked on currently, it looks rather messy.

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.

    Or add custom sounds so you can set up a silent sound for a warning.

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  4. More Billing or have a sales section options

    -Create/Edit/Delete Estimates and ability to send to customer/contacts
    -Create/Edit/Delete Proposals and ability to send to customer/contacts
    -Create/Edit/Delete Credit notes and ability to send to customer/contacts

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.

    7 votes

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  6. API Calls: add a data filter option for Tickets

    14 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  7. Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).

    6 votes

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  8. The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.

    23 votes

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  9. 1 vote

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  10. Option to Add an product and expense to an Sheduled ticket.

    We have sheduled tickets like 'Eset Endpoint renew' in that ticket can the product and expanse already be Added by Default.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. Please consider adding the option to select multiple Contacts within a customer to move, delete, or update

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. When looking at a ticket that is unassigned, it would be nice to have an indicator to see if another agent is currently looking at the ticket at the same time and to see who is actively looking at that said ticket.

    This would also play hand in hand when you use the @NAME feature, to see when that agent you @'d is now looking at the ticket and give a notice to if they respond to the ticket.

    This is something that is included in Zoho which I have to use for a contract location we support and it…

    9 votes

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    1 comment  ·  Tickets  ·  Admin →
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  13. The Auditor Report produces a list of devices that do not have Office installed. This should not show up as an Alert. This can be misleading (especially when hI am sharing this report with a customer). Also, the colour red looks very alarming and always indicates an error. My suggestion : Don’t use „alarm colours“ in such reports, simply use grey or use the same colours ot the state (green, yelloq, red).''

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. There should be Helpdesk Agent for Mac OS also so that Mac users can directly log their tickets through it and no need to go to portal, enter the credentials and then raise ticket.

    19 votes

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  15. Would be very helpful to have a section on the customer page to keep information about the customer, or KB that can be editable for how to onboard the customer and so on. The attachments option is not sufficient as you can only upload a file and not edit.

    1 vote

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  16. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  17. It would be nice to add rustdeck for remote connections. It should also be possible to use self hosted rustdeck server.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  18. Update asset from the list once a ticket is updated

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. Could an option on the device management page be made available which shows a devices uptime. For instance, it shows when the device was online, how long for, and when it went offline?

    3 votes

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  20. We need the ability to use the same contact email address on more than one customer for billing purposes, and the reason, a contact can be a business owner/decision maker on more than one company (customer). Ex. Parent companies, business investors, etc.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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