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4988 results found

  1. Would it be possible to add the ability to remove disabled technicians.

    126 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. I monitor processes that only load once the user logs in.
    The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
    Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown

    9 votes

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    0 comments  ·  Alerts  ·  Admin →
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  3. Ability to manage UPSes in Atera and to add alerts after a certain amount of time to replace UPS batteries.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  4. The timesheet report should show note, date and summary of time spent not just the start and end time. Like the show time entries screen.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. Provide a field in the advanced reports dashboards that allow image files to be uploaded when editing the given dashboard (alongside visualisation, text and button), so that company / customer logo's may appear on the report when generated.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. add the filter Pending Reboot devices

    3 votes

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  7. If a user is WFH you need to be able to disable the file transfer option for users or at minimum, if you are accessing someones files/downloading them, the end user should recieve an alert/notification similar to if you connected into their machine, that "AdminXXXX has downloaded a file". I think that would be a basic security/privacy requirement. Fact you can just download files without end person knowing isn't right.

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  8. Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...

    currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...

    you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  9. When you click Admin then Patch Management & IT Automation
    On that list screen it would be awesome to see "Next Execution Time" as an option.

    Instead of having to click inside each one to see when it runs next.

    3 votes

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  10. Allow alerts that occur at the same time to be split up and not bundled in one email.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  11. Integrate with Moslye to allow for deeper apple endpoint management

    3 votes

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  12. Add attachment to the ticket notification email.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Rocket Cyber – more integrations with Atera would be great.

    4 votes

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  14. Create an Atera wordpress plugin that will enable an end-user to log into the Atera Customer Portal with their wordpress account.

    2 votes

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  15. The de vice description field should be available for reporting. At lease add it to the Auditor report

    2 votes

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  16. Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.

    11 votes

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  17. Please add reporting functionality to the new assets feature. I need a report that shows when a device went live. This way I know what my future replacement dates looks like.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.…

    13 votes

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  19. Allow to have a sound (like alerts) for new tickets and new ticket responses.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Atera's New Interface

    3 votes

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    1 comment  ·  Admin →
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