5016 results found
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Optional patches to be separated from other patches
Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.
Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch…
5 votes -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
10 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Duplicate or Copy Assets
It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.
2 votes -
Scheduling IT Automation Between hh:am and hh:pm Daily/Weekdays
We have a customer with a large mobile workforce using laptops that are online for brief periods in a day. The current IT automation scheduling features requires that we specify hh:mm. The automation runs on schedule but fails to achieve much since most laptops may be offline at the specified time. Instead of creating additional schedules (for e.g. 8am, 9am, 10am, 11am, etc.) it would be good to set a range
1 vote -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
add links to navigation on left had side, eg direct link to MS Office 365 Partner portal
add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals
23 votes -
Self-healing tickets
Self-healing tickets
3 votes -
When granted access, who is logged on
When I get help from support i'm often asked to grant them access. From that time I don't know who is logged on and for how long. I have some sensitive info in my system, i.e. all my customers equipment.
I trust nobody so I would like to be able to see who is logged on to my system at all times!
5 votes -
Activity log for when we disable a technician
Activity log for when we disable a technician
5 votes -
Integration of customers IT technicians
We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.
2 votes -
1 vote
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The ability to have several sites for one customer
Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.
So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…
104 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Need to view individual Recent Process records by ID and URL
Recent processes table records should be accessible from a separate menu item and records related to a specific device should be easily accessible from the device page.
Recent process records should also be accessible via API
The process records needs to be accesible by an ID and directly referenced via a URL so that the record for easy reference in emails, documentation and other systems.1 vote -
Improve New User Import
When setting up Atera with new users, for people not on Office 365, adding new users one at a time automatically e-mails that user with their username/password - when importing a list of new users from a CSV file, the e-mail is not sent. It would be a nice improvement to have it send the e-mail when importing a list.
3 votes -
It would be nice to be able to choose which page comes up immediately when you log in, for instance to see Tickets rather than Dashboard.
It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.
3 votes -
Show device count for each customer on the mobile app
Show device count for each customer on the mobile app, such information shall be available at your fingertips.
2 votes -
1 vote
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Separate RMM Role to select "Allow user to connect remotely, run scripts, and manage devices and keys on desktop devices" independently
We have a user that just needs to remote desktop to clients, but not to run scripts. Please enable this option.
1 vote -
Auto-reply for the client that would come from 'donotreply@atera.com
Auto-reply for the client that would come from 'donotreply@atera.com
1 vote -
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process.
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!
4 votes
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