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5040 results found

  1. Possibility to have more than from SNMTP set up so we can send the email address from other ones

    8 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  2. 10 votes

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  3. Option to open an attachment rather than having to download each time.

    138 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. The ability to select IP's within a network discovery site (POE Cameras in this example), and create an alert that the IP has not communicated within a selectable amount of time, even if its a 24 hour window. Just something along those lines.

    3 votes

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  5. Expand the description box within an asset

    3 votes

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  6. 1 vote

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    1 comment  ·  Customers  ·  Admin →
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  7. Ability to store script variable options and have these available as dropdown selection boxes instead of plain text boxes when running the script.

    6 votes

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  8. My idea is to fix a bug that allows the bulk closure of tickets without filling in compulsory fields. Example, we do not allow the closure of tickets unless the product family and product fields are populated, your bulk update allows that to be by-passed and tickets can be closed without those fields populated.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  9. GoPass calendar integration

    1 vote

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  10. Monitoring metrics like latency, data jitter, and round-trip time (RTT) are very common in other monitoring solutions. It would be great if Atera added these metrics to TCP, HTTP, and Generic devices for much needed insight.

    Additional metrics that would be extremely useful for monitoring WANs are bandwidth capacity and bandwidth consumption.

    10 votes

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    4 comments  ·  Dashboard  ·  Admin →
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  11. Make it so you can see Webroot Alerts, which computers have it installed, clean viruses, run scans, etc. all from inside Atera.

    129 votes

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    3 comments  ·  Webroot  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Give the option to stop the Ticket Automation Rule Flow if a specific automation criteria has been met. We have a problematic customer that we have to send a separate response to when doing anything with their tickets. I made a rule to send them a message when their ticket assignment changes, but they get 2 emails because it doesn't stop after that rule and continues on to the generic Ticket Assignment rule. If the flow would stop after the first one, we could get more creative and Customer/Contact specific with automated responses if necessary.

    1 vote

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  13. Halo PSA they have an area where you start an engagement with a potential client and basically, we enter the info and there is a continuation throughout the whole process. Start, contract sales, and then eventually it turns into a client. I would be able to bring in my marketing team inside Atera to start the process there. Right now we use Xoho forms.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  14. It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.

    4 votes

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  15. Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. The ability to Lock access to your home country and also be able to Lock to Azure static IPs if you have Geo remote users and want them to use a host VDI that is Geo located in your home country/ Region.

    21 votes

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    1 comment  ·  Security  ·  Admin →
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  17. ESET doesn't recognize Atera and then flashes it as malware

    8 votes

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    0 comments  ·  Agent  ·  Admin →
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  18. File and directory monitoring. The ability to monitor if a file was created,deleted or renamed in a specific directory and receive an alert.

    8 votes

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    1 comment  ·  Alerts  ·  Admin →
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  19. Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.

    1 vote

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    0 comments  ·  Admin →
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  20. 1 vote

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