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5047 results found

  1. Activity log for when we disable a technician

    5 votes

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  2. We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. 1 vote

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  4. Currently a single customer is unable to have several different sites configured. For example of company that runs several dentist practices in different locations. Also if you create a new customer for each of the practices you are unable to use the same contact / owner details across the different customer profiles which causes another problem.

    So the solution would allow us to create multiple sites under one customer profile thus allowing us to access these different sites and allowing us to use the same contact details. It will also be good to have the ability to assign different contract…

    104 votes

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    8 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Recent processes table records should be accessible from a separate menu item and records related to a specific device should be easily accessible from the device page.

    Recent process records should also be accessible via API
    The process records needs to be accesible by an ID and directly referenced via a URL so that the record for easy reference in emails, documentation and other systems.

    1 vote

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  6. When setting up Atera with new users, for people not on Office 365, adding new users one at a time automatically e-mails that user with their username/password - when importing a list of new users from a CSV file, the e-mail is not sent. It would be a nice improvement to have it send the e-mail when importing a list.

    3 votes

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    1 comment  ·  Customers  ·  Admin →
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  7. It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.

    3 votes

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  8. Show device count for each customer on the mobile app, such information shall be available at your fingertips.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. 1 vote

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  10. We have a user that just needs to remote desktop to clients, but not to run scripts. Please enable this option.

    1 vote

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    0 comments  ·  Admin →
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  11. 1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  12. Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!

    4 votes

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  13. Thank you for creating the Atera Agent for Linux. Please make it available for PRO subscribers as well. I understand that the MacOS Agent is restricted to the tier above PRO but the Linux Agent should be available to all tiers as it is already a feature supported by other RMMs on their 'low' tiers.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  14. Set your alert rules using logical operators like and/or

    178 votes

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    Under Review  ·  9 comments  ·  Alerts  ·  Admin →
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  15. It would be nice to be able to print or save to file from the Devices>Agent>Patch Management screen. Currently it displays the list. Our auditors want a document from our management tool that details what the patch state of a server is, and when patches were applied. I was told that this can be generated via an Excel output, but an Excel file can be manipulated after being exported. Which the auditors don't consider a valid document.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. It would be awesome if the end user could navigate through "square", clicking from macro-categories to specified categories and automatically fills the relevant fields.

    Example

    Hardware/software configuration -> print installation -> select the printer(s)

    HR resources -> onboarding new employee -> (fill contacts fields and hardware/software/permissions required)

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. Show if the user logged into a device has Local Admin Rights or not.

    10 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. We would like to be able to add products and expenses to tickets while in the ticket creation page.

    Currently a ticket needs to be fully created, then open the product and expenses menu in order to add products to a ticket. It would be beneficial to workflows of creating tickets where products are being delivered or purchased to be able to add them before opening up the ticket.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. desktop thumbnail preview image in the client detail.
    I use this every day on screenconnect to see if a client is working or login to the computer. Just a desktop thumbnail preview image if so useful.

    9 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. a disgruntled employee could go through Atera and delete critical passwords. the wrong password could be updated. An old system could come back to us with an out of data admin password that has been updated in atera and the old one forgotten.

    the ability to run a password history report on a client to see old or deleted passwords that were stored in atera, so it would make the actions of a disgruntled employee useless instead of critically damaging.

    131 votes

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    2 comments  ·  Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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