4907 results found
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Optional Install Update Now or Delay prompt for Windows/Mac Patching.
End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.
This should run off the agent and be configurable from the Admin Portal with messaging customizable.
3 votes -
1 vote
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Be able to extract data from custom fields from the API
Be able to extract data from custom fields from the API
7 votes -
Agent Option for Silent Installer or not
Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.
7 votes -
Include network mapping
scheduled scan with mapping
102 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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phone and sms notifications
We would like to receive notifications about server and system down through phone or SMS. Email notifications can be blocked by a spam filter or easily overlooked.
8 votes -
Show Switch network interface information
For switches, it would be helpful to have a list of the interfaces which also includes the interface information such as port status, ip address, name, mac address, etc.
Also, if the ability to power cycle those ports or perform any switch management or a CLI interface would be immensely helpful.
And in the table, allow the system to see other devices that you already have the Atera Agent on, and have that table link items found on a switch so you can click on known devices and go to that page.
2 votes -
bulk ticket upload
It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.
2 votes -
Dynamic "Subtree" tables in SNMP templates
We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.
An example would be a list of disks in a raidset.
row1: title:disk model, Base OID to return the subtree with all the disk models
row2: title:smart state, Base OID to return the subtree with smart state of all disks
row3: title:health state, Base OID to return the subtree with health state of all disksthis would a powerful way of extending the existing template solution which is quite static imho.
yes, in the existing way, we…1 vote -
Monthly Patchmanagement Report
Hi, it would be very useful if we could define in the patch summary report the number of missing patches when a client is Up to date or not.
Because in a larger network the report is nearly always Negative.2 votes -
Ability to change order of OIDs
Ability to change order of OIDs
2 votes -
Agent Activation tied to Policy
It would be nice if we could enable/disable the Agent Icon at the policy level, so it's not another thing I need to remember to do when I deploy Atera.
Syncro handles this via policy, as do most other RMM's.
10 votes -
client
Would be great if there was a better way to change a users passwords. At the least have a confirmation of when the password was saved that it actually worked. I very often click to save twice and sometimes it still dont seem to save. Also if it was easier in general to set up work from home would be great.
1 vote -
Granular User Permissions (Client Folder for example)
More granular user permissions. A lot of things now require the highest admin rights which should really be reserved for the owner. Also, it would be nice if the folders for client devices allowed granular permissions, that way certain techs could have access to some client devices but not all.
43 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
mail
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of…
1 vote -
Timesheet Report, only show one entry of the ticket
Please have te option the have the ticket shown only one time.
So we see the totaltime spended on the ticket and not per technician.1 vote -
Report for local users and printers
A report to show local users and groups as well as printers, i.e. models and how they are attached to the computer
9 votes -
Average time on dashboard
To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.
2 votes -
Invoice - design/layout of "report/form" - some layouts to choose from
Invoices should be more flexible ... the layout of the invoice-form ist not european (or austrian)-standard. Normally there is a block with Customer-Address like
Company Name
Street
PostCode City.... also the structure of the other fields look not as a professional "invoice" ... a very small report-customization (report-designer) - or some layouts to choose would be fine.
2 votes
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