4907 results found
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WOL Multi-select
Ability to select multiple computers and click on WAKE instead of having to do so per device.
Currently when we click on Wake, we get a prompt asking for hich device to send the packet. Even if the devices are not on the same LAN, the 1st (default?) device that would come up in that window per device would be OK to send the packet.
9 votes -
"Back To Scripts" button
Very often I'm running a series of scripts one right after another. But the pattern isn't consistent enough to write a master script or package.
How about adding a "Back to Scripts" button to the Script Run Summary screen next to the "Go To Agent" button?
This would save some clicks and cut some time out of executing a sequence of scripts.
6 votes -
Notes
Would be great to add be able to add more notes on a Agent.
Being able to add more rows would be very helpful.
Ex.
Backupserver - BACKUPSRV01
Hypervisor - 10.0.0.12
Would make it easy to locate which backupserver the host backs up to or which hypervisor the host is located on.3 votes -
metered network connections
Turn on or off the metered connection on Ethernet and/or wifi network connections.
Would be handy to be able to enable a metered connection on a remote laptop if the user suddenly starts hitting high data usage on a 4G router and mounts up a huge bill.2 votes -
API Report Custom Fields
The API does not report custom fields we create. At all. It also doesn't report Private Notes, only public replies/emails. If the fields exist on the ticket, we should be able to see that field in the API get request.
39 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
12 votes -
Screen View
It would be really helpful to us to have the model of the equipment shown on the screen when you select Network Discovery. We would use this to help determine age of equipment and much quicker and list much more machines per page. Currently to get the model information we have to open the device.
Maybe even the ability to customize the view on this screen would be even more helpful.
3 votes -
Combined Script Reporting
The option when running scripts to multiple devices to have the results exported to one result summary instead of clicking each device to see results.
Usage example: Checking bitlocker encryption method... Run script on selected devices and have all output combined into one report. (We have changed from 128 bit to 256 encryption and we have been trying to check which devices are still using the old method)
This would allow us to open the single report and easily scroll through all results instead of going through the recent processes and checking each one manually.
Besides the bitlocker example, I…
3 votes -
Monitoring Hardware in a System
Monitoring hardware within a system (i.e. battery, memory errors, hard drive errors / S.M.A.R.T. errors, BSoD reports, etc.)
3 votes -
Recent Processes export to billing
I would like to have the ability to attach "Reports" > "Recent Process" to the client's invoice, so the customer can see the software and drivers that have been installed. These updates take some time and as an MSP I would like to show my customers all the background work that is being completed.
5 votes -
When exporting tickets into an Excel spreadsheet times are off
When exporting tickets into an Excel spreadsheet times are off (needs to be corrected)
1 vote -
Thread Action
Agents now have the ability to create a Ticket or Task from a Ticket’s thread entry or from a Task’s thread entry.
Need to create a separate ticket or task from a user’s message to separate or expand on that item? No problem! Now with thread action, agents can simply create a new ticket or task with the message and keep it in the original ticket thread. Thread actions are noted in the original ticket thread with reference to both the new item as well as the thread item it was pulled from.
1 vote -
logon captcha to log into atera
adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.
My 2 cents
1 vote -
Custom reports should be included in the second tier plans
Custom reports should be included in the second tier plans
1 vote -
Allow add-ons to be purchased and applied to individual agents
Purchasing of add-on features should not be an "all or none" in being applied to agents. For instance, we would like to only purchase Network Discovery for one or two of our agents as they are more Tier 2 or manager level, but there would be no need for the rest of the agents to use this feature.
1 vote -
Ticket view in agent page
When on an agent, ticket list is missing on the page.
So nightmare to list all tickets where the agent is implicated.on the contact page, we can view a ticket list ( very simple should be improved ), but as for us contacts are associated to one agent or more, it would be good to have a view of all tickets when on agent page, in order to have all history at agent level and not contact only
3 votes -
3 votes
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Amount of devices under Customer > Devices and in folders
When viewing a customer's devices under Customer, we cannot see the total amount of devices. Even under folders, it doesn't give you the total amount of devices one client has. We need to calculate one by one. Would be nice to know how many there are in total.
3 votes -
Atera Agent Version Number
Is it possible to show the installed Agent Version. Its a minor thing but could help with troubleshooting. Would also be nice to add to classic reports.
3 votes -
Send mass email from Atera to customers
Send mass email from Atera to customers
3 votes
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