5040 results found
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Registry Editor Enhancements
Need to be able to expand the window and/or columns when viewing the Registry Editor. Text is cut off and can't see things without doing a LOT of extra clicks and guessing to find out if I'm on the right entry or not.
Since the HKEYCURRENTUSER is not shown, have an easy way to tell the user which profile is the correct one under HKEY_USERS. This can possilbly be matched by automatically parsing the ProfileImagePath under each user at this location:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
If you can't automatically match this to the current logged in user, at…
8 votes -
Automated script for Windows policies
It might be useful for you all to have some kind of automated script or something like that you could run on the domain controller to put in all the policies for windows firewall,
1 vote -
When the site is slow/down, I would still like to have easy access to the data base
When the site is slow/down, I would still like to have easy access to the data base
1 vote -
remove default ticket
Just a small thing. When creating a ticket, can we see a entire cascaded list of the Parent and sub parent values in one go in Product Type.
For example.
M365
EndPoint Manager
Exchange Online
SharePoint
BACKUP SERVICES
Veeam 365
Veeam Cloud ConnectRather than having separate drop-downs for selection.
3 votes -
Ability to search for Time Entries in Search bar
Search bar: need to be able to search for time-entries on tickets.
3 votes -
Ability to end someone's remote connection
Ability to kick off someone from their remote connection
3 votes -
embed portal into external website
I love your portal, but there are other features i'd like to off my customers which are outside of the Atera scope. Therefore, i'd like the ability to embed your portal into another website. similar to just using an iframe, but i really don't want my customers to have to login to my website and then log into the portal separately.
ideally i could just have them click a link that could automatically log them into the atera portal. So basically SSO functionality.7 votes -
Be able to change the default behaviour of AnyDesk (the others too)
Be able to change the default behaviour of AnyDesk (the others too)
Example: check the default "Lock the workstation at the end of the session".
9 votes -
Allow for Microsoft and Google Modern SMTP Relay / Authentication
Allow Technicians to customize SMTP to allow for Modern Auth SMTP Settings, providing better security for Exchange / Mail server and a simplified setup.
14 votes -
Ability to create my own threshold alerts without the categories
Ability to create my own threshold alerts without the categories
3 votes -
RMA - return merchandise authorization
I think its a good idea to add support for a RMA future within Atera, beside the helpdesk/ticket.
3 votes -
Be able to click customer link from the ticket and start navigation.
There should be a link from the ticket to click to start navigation to the customer site.
2 votes -
documentation
Create integration with ITGlue
9 votes -
Ability to sort tickets by Assigned Technician
Possibly be able to sort tickets by assigned technician. At the moment, when viewing all unassigned and assigned tickets to see what is being worked on currently, it looks rather messy.
9 votes -
Individual alert options
Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.
Or add custom sounds so you can set up a silent sound for a warning.
3 votes -
Sales/Billing
More Billing or have a sales section options
-Create/Edit/Delete Estimates and ability to send to customer/contacts
-Create/Edit/Delete Proposals and ability to send to customer/contacts
-Create/Edit/Delete Credit notes and ability to send to customer/contacts3 votes -
Syslog
Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.
7 votes -
Tickets API Calls
API Calls: add a data filter option for Tickets
14 votes -
Custom Alert Subject for email.
Custome Alert Messages to email so we can identify when a server is offline and online again. (Allow status on subject line).
6 votes -
Technician email alerts from internal notes
The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.
23 votes
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