4717 results found
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Contracts with more alternative hourly wages
Unfortunately, only 1 alternative hourly wage is deposited in the Block Hours contract and the billing can only be carried out once a month. This should be made more flexible.
1 vote -
1 vote
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Seamless ticket time recording
A gapless time recording would encourage the technicians to organise their working time more efficiently.
At the end of the shift, the technician should carry out a daily closing in order to document his day without gaps.1 vote -
Report for all alerts with filters.
I would like to be able to generate a report for all alerts by date, type and status.
1 vote -
Alert view: online device status
Alert view: online device status
1 vote -
Manage available patches in folder under customer
On the device page there is a manage available patches button, but when going tin to folders this is not available.
It would be very helpful to have this option under folders as well.3 votes -
Add Search bar to "Passwords" tab
Add Search bar to "Passwords" tab - same as the search in devices tab
5 votes -
Optional patches to be separated from other patches
Ability to separate the "optional patches" from the rest of the patches, so it doesn't show that some devices still need to be patched.
Optional updates are the updates that you don’t do unless there is an issue with the hardware. Atera scans for all missing patches. It is missing the optional updates but will consider it missing patches. For it to be considered as fully patches, it needs to have the optional. What ends up happening is that we fact in fact patches system but for the tech point of view, the tech would think they need to patch…
5 votes -
Restrict technicians to some customer folders only
To assign a technician to give permission to certain folder and not everything. Restriction based on departments and not “sites”
10 votes -
Duplicate or Copy Assets
It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.
2 votes -
Caching Update server (local)
How about having an option for large updates from MS and a caching server (local). Is there a way to cache large updates internally and point to this location?
For example 22H2 is 127.5GB x 100 = 12.75 TB
1 vote -
add links to navigation on left had side, eg direct link to MS Office 365 Partner portal
add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals
23 votes -
Add ability to remove technicians
Would it be possible to add the ability to remove disabled technicians.
130 votes -
Self-healing tickets
Self-healing tickets
3 votes -
When granted access, who is logged on
When I get help from support i'm often asked to grant them access. From that time I don't know who is logged on and for how long. I have some sensitive info in my system, i.e. all my customers equipment.
I trust nobody so I would like to be able to see who is logged on to my system at all times!
5 votes -
Integration of customers IT technicians
We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.
2 votes -
1 vote
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OS Patching Report
List unapplied operating system patches by computer.
3 votes -
Password History
a disgruntled employee could go through Atera and delete critical passwords. the wrong password could be updated. An old system could come back to us with an out of data admin password that has been updated in atera and the old one forgotten.
the ability to run a password history report on a client to see old or deleted passwords that were stored in atera, so it would make the actions of a disgruntled employee useless instead of critically damaging.
134 votes -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
2 votes
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