KB Article Import
Having the ability to import existing KB articles set to a company's specific format.
We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."
3
votes
Jon Scotton
shared this idea
Hi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
KB on the matter: https://support.atera.com/hc/en-us/articles/16301759458844-Knowledge-Base-Migration
KB for Ticket import: https://support.atera.com/hc/en-us/articles/15693968765084-Ticket-Migration
Best regards,
The Atera Team