5030 results found
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Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
27 votes -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?27 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
Auto-Deploy AteraAgent via Scheduled Scan
Network Discovery: Auto-Deploy AteraAgent if not detected on machine.
Configure at customer/domain level and schedule your scan. If AteraAgent is not detected it is installed (laptop, server, desktop, etc).
27 votes -
Compact User Interface
Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful
27 votes -
Working From Home Session Status
It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.
27 votes -
Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.27 votes -
Network Scan
It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.
27 votes -
Ticket Type - Tasks
Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).
For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'
Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.
27 votes -
Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
28 votes -
Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
27 votes -
A means to handle separate locations
It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.
27 votes -
Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
27 votes -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
27 votes -
Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
26 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
26 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
26 votes -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
26 votes -
Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
26 votes -
Deeper Integration
I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…
26 votes
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