4864 results found
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Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed25 votes -
Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
25 votes -
ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
25 votes -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
25 votes -
25 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Acronis per seat
Would like to see option for pricing per seat rather than per GB/m especially for local backup. It is hard to convince a client to use when costs are not consistent per month.
25 votes -
Backup Passwords
The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.
25 votesHey, thanks for posting your feedback!
Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW
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Integrate Whatsapp for messaging with client's on tickets would be great
Integrate Whatsapp for messaging with client's on tickets would be great
25 votes -
Ticket Type - Tasks
Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).
For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'
Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add Contact Without E-Mail
It would be excellent to be able to add a contact without an e-mail address, we have plenty of clients who have staff who shared e-mail addresses so we can't actually create contacts for each staff member in these instances which is a bit annoying.
24 votes -
For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent
For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.
24 votes -
public IP
It would be great to have the public IP of the managed computer displayed in the list of computers. This way, we can easily identify if all computers in the company are working from the same location of the user/computer is working remote. This would also allow us to see server NAT information as well.
24 votes -
Bad Mac Support
When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.
This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!
24 votes -
Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
24 votes -
Work from home activations list
You charge money per "Work From Home" customer activation, but when I asked you told me to find out what customers have it I would need to look at EVERY customer to see who has it. When I started that process I had almost 200 customers. After hours of looking I finally had the short list of 18 that had this feature. This is something that should be as easy to see as who has online backup. Please add this ability to save your customers hours of searching each individual customer. If you charge for this it should be easy…
24 votes -
Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
24 votes -
Self Service Portal for Software Installation
I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.
24 votes -
Add 'last technician note' as a snippet for email templates
Add a snippet so we can make the last technician note or last reply from technician appear on the ticket resolved email.
This is useful to put all the information in one place and allows us to send resolution details to a primary contact via email if needed.
24 votes
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