4690 results found
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JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
Auto-Deploy AteraAgent via Scheduled Scan
Network Discovery: Auto-Deploy AteraAgent if not detected on machine.
Configure at customer/domain level and schedule your scan. If AteraAgent is not detected it is installed (laptop, server, desktop, etc).
27 votes -
Compact User Interface
Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful
27 votes -
Working From Home Session Status
It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.
27 votes -
Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.27 votes -
Network Scan
It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.
27 votes -
Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
27 votes -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
27 votes -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
26 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
26 votes -
Technician Roles to be more specific define
The technician roles section needs to separate permissions more details. There is already an request for a new permission switch to creating knowledge base with full admin role.
But instead of just that, I recommend it should be more sub-control to all areas, such as knowleadge base, SNMP Templates, Alerts and etc, giving the management a flexible to provide more control to the technician.
Having a technician with full admin rights to manage such areas doesn't make sense. Control need to define well for a technician vs admin. Hope to see the enhancement at the soonest.
26 votes -
Deeper Integration
I do wish we had some kind of info come into Atera with Acronis and Bitdefnder. As a MSP, we don't like to have too many different portals to get to vital information. But, we understand that sometimes that isn't possible. Also, this is more of a wish than anything. But, I would love to see some kind of API endpoint added for pulling Patch management profile information. We have a monthly schedule that we automate windows updates for our customers. I would like to be able to pull the date and customer assigned to that profile. This way I…
26 votes -
26 votes
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Backup Passwords
The ability to export or backup passwords. We had an issue recently where a password was overwritten. This ability would be extremely useful.
26 votes -
Vulnerability Scanning
Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.
26 votes -
Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
26 votes -
Software History In Software Inventory
It would be great to somewhat know what software's were installed previously on a computer. Like a Software History/Snapshot on the specified date. Currently if the computer is turned off, We are not able to run the Software Inventory feature or create a Report to list the available software's on a specific computer.
26 votes -
Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.26 votes -
Notification History
Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.
26 votes -
PC info to Desktop
Display computer information on the desktop.
PC name
Logged in user
Last reboot time
Network information (IP)
IT support contactsLike Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo
26 votes
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