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  1. When someone creates a ticket via email and cc's someone else, the other person usually replies back and we then have a second ticket created with RE: or FW: infront of the subject line, as the cc'd person did not receive the ticket created response with ticket # etc. there should be a way to have the system automatically detect this and merge it into the correct ticket

    30 votes

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    1 comment  ·  Tickets  ·  Admin →
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  2. For the "Atera Agent uninstall prevention" please consider adding an "Uninstallation Code" to Prevent Local Admins from Removing the Atera Agent. This is done for many Agents in other products (Like KACE or Carbon Black agents, for example) to prevent Local Admins from removing these reporting Agents without IT Approval. Please heavily consider this as some environments have Local Admins.

    30 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    30 votes

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    1 comment  ·  Agent  ·  Admin →
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  4. Is it possible that Atera also supports WINGET

    30 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  5. I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    30 votes

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    3 comments  ·  Billing  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  6. We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.

    30 votes

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    0 comments  ·  Billing  ·  Admin →
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  7. Ability to do remote support on a chromebook device.

    30 votes

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    4 comments  ·  Devices  ·  Admin →
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  8. It would be great if we could run an open tickets report and export to CSV that shows the open ticket numbers, Assigned Tech, Customer name, Date opened, Date last modified, and time entries. Being able to have the report run every week at a predetermined date and time and then emailed to a specific email.

    30 votes

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    4 comments  ·  Reports  ·  Admin →
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  9. At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties.…

    30 votes

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  10. Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
    It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.

    30 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. Atera is widely used for its robust features, including remote monitoring and management (RMM), professional services automation (PSA), and network discovery.

    Integrating Atera with Power Automate will allow us to automate repetitive tasks, reduce manual intervention, and ensure seamless data flow between Atera and other business applications.

    *Benefits

    Enhanced Automation: Automating tasks such as ticket creation, updates, and notifications will save time and reduce the risk of human error.

    Improved Efficiency: Streamlining workflows between Atera and other applications like Microsoft Teams, SharePoint, and Outlook will enhance productivity.

    Better Data Management: Ensuring consistent and accurate data across platforms will improve decision-making…

    29 votes

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  12. Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.

    29 votes

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    1 comment  ·  Alerts  ·  Admin →
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  13. It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.

    Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.

    So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...

    29 votes

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    2 comments  ·  Tickets  ·  Admin →
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  14. Should be able to add additional locations/addresses for customers with more than one office.

    29 votes

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    0 comments  ·  Customers  ·  Admin →
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  15. Welcome automation emails only work when contacts are created individually for each customer. Importing customers with CSV or syncing with AD azure doesn't send the welcome email automatically to new contacts.

    Welcome emails are the first interaction with new customer employees. This is highly recommended.

    29 votes

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    4 comments  ·  Customers  ·  Admin →
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  16. Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
    https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

    29 votes

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  17. Bill time entries rather than tickets: Be better if we could say: billed tickets that have not been closed and then we could bill to date. Whether the time entries has been billed or not. Being able to flag which ones have been built. Has it been invoiced yes or no. You will bill the time entries and not the ticket. You want to link the billing to the time entries and not the ticket.

    29 votes

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    0 comments  ·  Billing  ·  Admin →
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  18. I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.

    Here's a tool I've installed.
    https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/

    I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.

    29 votes

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  19. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    29 votes

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  20. It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.

    29 votes

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