4772 results found
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ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
29 votes -
refresh
The old system had a go button that would only refresh the contents in the page and not the entire page. The new system does not auto-refresh for minutes after something has changed. Used to I could just hit the go button on my filters and boom instant refresh of data only and not the whole page. This new system forces me to manually refresh the entire page wasting time and bandwidth.
29 votes -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?29 votes -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…29 votes -
Export Ticket Information
I would like the ability to gather ticket information over a period of time (1 week, 1 month, etc.) and export the details of these tickets to an Excel spreadsheet. Every week I have to make a report about trouble tickets we are seeing in our organization. Being able to export that data to Excel would be helpful for this. As well as having the details of the tickets themselves, so we can better track common issues that are occuring and find a mass resolution fix instead of having to fix the issues one at a time as they come…
29 votes -
Office 365 intergration
I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.
Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.
29 votes -
Native backup using Wasabi as backend for storage
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…
29 votes -
I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
29 votes -
Contacts delete
delete many users at the same time
29 votes -
Ticket Type - Tasks
Ability to assign Tasks to tickets. Most other ticketing systems do this. Ticket cannot be closed unless the task is completed (or reason entered).
For example, Backup Failed could come with a simple task that MUST be completed before the ticket can be closed... 'Successful Backup Performed'
Above is the simplest form but for a new PC installation we could add several tasks to ensure the Agent remembers to everything and bring uniformity and transparency to the customers experience with certain tasks.
29 votes -
Default Remote Access Option (No Warning)
The Default Remote Access Option allows one to change from Splashtop to AnyDesk/TeamViewer/ScreenConnect.
The problem is, an admin can change this without warning. It provides no warning or confirmation or context. It immediately just deploys AnyDesk etc. to all agents causing popups on Macbooks and security alerts and mass panic.
Please can you consider a warning confirmation dialogue before this setting is changed or updated? Should be a quick small change hopefully.
28 votes -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
28 votes -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
28 votes -
More Granular User Control
Expanding on earlier idea would be good to have the following:
In Role Permissions:
Build on to Desktop Remote Management and Server Remote Management but have a new item:
Server Remote Access - Toggle remote access on or off for Servers.This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
Speaking of scripts, before "Manage Scripts" have a toggle to:
"View Scripts" - on and off so that we can assign L1 or L2 tech the ability…28 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Ability to assign a device to a ticket regardless of contact
So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.
This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…
28 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
28 votes -
Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
29 votes -
A means to handle separate locations
It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.
28 votes
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