5058 results found
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Contacts delete
delete many users at the same time
29 votes -
New Ticket Actions
Please add new actions to the Ticket Automations - there are basically only options for sending emails, which won't help me. Please add the ability to trigger a script and the ability to trigger a webhook.
29 votes -
Trend Micro Integration
Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.
29 votes -
Enable to sync SNMP and TCP device to IT-Glue
I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.
29 votes -
Add a report to find duplicate machines based on serial number or Mac address
Add a report to find duplicate machines based on serial number or Mac address and offer to delete or merge them (Useful when someone has rebuilt a machine with a different name and has forgotten to remove the old one from Atera)
29 votes -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
28 votes -
refresh
The old system had a go button that would only refresh the contents in the page and not the entire page. The new system does not auto-refresh for minutes after something has changed. Used to I could just hit the go button on my filters and boom instant refresh of data only and not the whole page. This new system forces me to manually refresh the entire page wasting time and bandwidth.
28 votes -
More Granular User Control
Expanding on earlier idea would be good to have the following:
In Role Permissions:
Build on to Desktop Remote Management and Server Remote Management but have a new item:
Server Remote Access - Toggle remote access on or off for Servers.This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
Speaking of scripts, before "Manage Scripts" have a toggle to:
"View Scripts" - on and off so that we can assign L1 or L2 tech the ability…28 votes -
Traffic monitor
Problem:
Currently it is possible to use a graph to display the CPU usage and memory usage.
I would like to also monitor the network traffic on the server to better understand how much data is going in and out. This can help to investigate on potential issues especially on server.Improvement:
Make it possible to monitor the traffic on a specific agent and display it in an extra graph showing inbound/ outbound traffic per timeframe and in total (E.g. 150GB within the last 24 hours).Benefit:
This will help to identify peak times on that server from network perspective…28 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Export Ticket Information
I would like the ability to gather ticket information over a period of time (1 week, 1 month, etc.) and export the details of these tickets to an Excel spreadsheet. Every week I have to make a report about trouble tickets we are seeing in our organization. Being able to export that data to Excel would be helpful for this. As well as having the details of the tickets themselves, so we can better track common issues that are occuring and find a mass resolution fix instead of having to fix the issues one at a time as they come…
28 votes -
Realtime temperature display
There is the option to get alarm notifications based on temperatures right now.
However, there is no realtime display for the temperature (like for CPU and memory usage).
It would be neat to see past data, too.28 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
28 votes -
Ticket Automation Rules - Ticket Internal Note Created for Email Notifications
Currently the condition Ticket Contact Responded is available which then can be used for email notifications.
Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications
28 votes -
Pass parameter/variable to auto-healing script
Currently, when a threshold alert fires, it is possible for the alert to trigger an auto-healing script to run. For example, if the Service that is being monitored stops, it is possible to assign a script to launch to start the service.
The problem is that you have to have a unique script for each service. It should be possible to pass or expose parameters/variables from the alert to the script. This way, we can develop generic scripts and reuse them for multiple threshold alerts.
28 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
28 votes -
Add Contact Without E-Mail
It would be excellent to be able to add a contact without an e-mail address, we have plenty of clients who have staff who shared e-mail addresses so we can't actually create contacts for each staff member in these instances which is a bit annoying.
27 votes -
Email notification when agent is installed
We would like to get an Alert via email when a new Agent has been installed on any of the customers.
Some Customers install agent by them self therefore we need this notification.
27 votes -
Customer Asset Search
Under Customer Assets
- add ability to add/remove columns
- add ability to sort by column (sort by name, asset type, contact, etc)
- when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed27 votes
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