4700 results found
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ChromeOS agent
ChromeOS port of the agent for chromebooks and other devices running chromeOS.
Would be useful for schools and to support businesses with not enough money to afford windows/mac laptops.
28 votes -
refresh
The old system had a go button that would only refresh the contents in the page and not the entire page. The new system does not auto-refresh for minutes after something has changed. Used to I could just hit the go button on my filters and boom instant refresh of data only and not the whole page. This new system forces me to manually refresh the entire page wasting time and bandwidth.
28 votes -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?28 votes -
More Granular User Control
Expanding on earlier idea would be good to have the following:
In Role Permissions:
Build on to Desktop Remote Management and Server Remote Management but have a new item:
Server Remote Access - Toggle remote access on or off for Servers.This way we can have a tech monitoring servers and running scripts we have made but make the tech assigned to role unable to remote into servers (Think L1 or L2 tech).
Speaking of scripts, before "Manage Scripts" have a toggle to:
"View Scripts" - on and off so that we can assign L1 or L2 tech the ability…28 votes -
Integration with IT Glue
Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.
28 votes -
Realtime temperature display
There is the option to get alarm notifications based on temperatures right now.
However, there is no realtime display for the temperature (like for CPU and memory usage).
It would be neat to see past data, too.28 votes -
work from home
Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors
28 votes -
Allow Acronis backup contracts for client billing
Allow Acronis backup contracts for client billing
29 votes -
A means to handle separate locations
It would be nice to have a means of handling locations within a specified client. Creating a separate client per location will eventually become cumbersome. As it stands, we can create separate folders for the devices at different location, but a more elegant solution would be welcomed.
28 votes -
Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
28 votes -
Pass parameter/variable to auto-healing script
Currently, when a threshold alert fires, it is possible for the alert to trigger an auto-healing script to run. For example, if the Service that is being monitored stops, it is possible to assign a script to launch to start the service.
The problem is that you have to have a unique script for each service. It should be possible to pass or expose parameters/variables from the alert to the script. This way, we can develop generic scripts and reuse them for multiple threshold alerts.
28 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
28 votes -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
27 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
27 votes -
Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
27 votes -
Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
27 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
27 votes -
Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
27 votes -
MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
27 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes
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