4772 results found
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Wallboard
A configurable page that can contain customized views, to allow information such as unassigned tickets to be seen on a central screen in the office as well as other information such as alerts.
28 votes -
Pass parameter/variable to auto-healing script
Currently, when a threshold alert fires, it is possible for the alert to trigger an auto-healing script to run. For example, if the Service that is being monitored stops, it is possible to assign a script to launch to start the service.
The problem is that you have to have a unique script for each service. It should be possible to pass or expose parameters/variables from the alert to the script. This way, we can develop generic scripts and reuse them for multiple threshold alerts.
28 votes -
Add the feature to move back to a previous page
It would be a great feature to allow us to move back to a previous page. Let say you're in the customer view/page and you have selected the wrong customer. Currently you'll need to select on the main option Customer on the side bar to view your list of customers to start over. Whereas if you have a button to move back, it convenient to go to the previous page.
28 votes -
Color coding options for different ticket status
Color coding options for ticket status's.
27 votes -
Bitdefender Infection Notifications
While there is some integration with BitDefender in Atera, thresholds do not currently support scan results for infected computers. This seems like a very important add as currently even though it is purchased through Atera, the portal has to be checked or email notifications setup separately. I would like to propose this integration be upgraded to support infection and ransomware notifications.
27 votes -
Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
27 votes -
Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
27 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
27 votes -
MSP360 backup
Integration with MSP360 backup. We use is all the time and is very flexible for storage. It's not a big deal, but would be convenient to view on a single pane of glass.
27 votes -
JumpCloud SSO Integration
We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...
27 votes -
Auto-Deploy AteraAgent via Scheduled Scan
Network Discovery: Auto-Deploy AteraAgent if not detected on machine.
Configure at customer/domain level and schedule your scan. If AteraAgent is not detected it is installed (laptop, server, desktop, etc).
27 votes -
Compact User Interface
Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful
27 votes -
Working From Home Session Status
It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.
27 votes -
Work From Home - Wake On Lan implementation
Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.
27 votes -
Availability Monitoring (Customer wide)
Change to Availability Monitoring to become part of Alert Threshholds so that they be used customer/account wide easier
Alternatively: an API method to set it enabled/disabled,
or a param to use using install to automatically add agent to account and set Availability Monitoring to enabled per default for the device.27 votes -
Network Scan
It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.
27 votes -
Forced log out
Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.
27 votes -
Automatic Refresh of Devices page
There needs to be an option that allows you to set the page refresh interval per technician account. This should affect all pages while logged in.
27 votes -
Report about offline devices (older than X days)
Add a report or create a filter which allows users to filter devices which have been offline for more than X days in order to delete old devices out of Atera.
Better overview of devices which are active on customer's site.27 votes -
2fa
Ability to integrate 2fa codes into the passwords area for each customer (e.g 365 2fa codes) rather than having to use 3rd party apps like authy to share 2fa codes for multiple engineers.
IT Glue has this feature for reference :)
27 votes
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