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5030 results found

  1. I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.

    The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.

    I also want to monitor events based on their criticality but not have that set the criticality of the alert…

    32 votes

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    1 comment  ·  Alerts  ·  Admin →
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  2. Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".

    Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:

    "AGENT NAME | Atera - RMM Software"

    When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!

    32 votes

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  3. I'd love to be able to input all our clients custom SNMP community strings and have Network Discovery use those as well as the default "public" string

    32 votes

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  4. In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.

    32 votes

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    2 comments  ·  Agent  ·  Admin →
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  5. Want to be able to assign default parameters to a software that are part of a software bundle

    32 votes

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  6. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    31 votes

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    1 comment  ·  Agent  ·  Admin →
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  7. View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license

    31 votes

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  8. It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.

    31 votes

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  9. I want to be able to assign a ticket to a customer without choosing a contact.

    31 votes

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    1 comment  ·  Tickets  ·  Admin →
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  10. I gather it won’t happen everywhere but certainly happens at our end (and most companies I work with); but we employ an accounts lady who handles all purchase ledger invoicing (buying a pen, paying for the supply of gas or electricity but also for Office365 or AWS) which is mostly done via our business partners portals.
    So basically one (free of charge) account should be made available per company that strictly covers administrative duties limited to Atera subscriptions and licensing, add and remove agents’ licences, edit payment details such as credit card details, invoices, etc.

    31 votes

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  11. More extensive notes:
    I cannot see anyway to write general notes about a customer besides a one line note.

    31 votes

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    3 comments  ·  Customers  ·  Admin →
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  12. Indication of the number of devices which are in Folder and reporting of the devices per Folder

    31 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Have a checkbox for permanently trust this device.

    2fa on a phone is completely redundant. If somebody steals my phone and hacks my password, then they instantly have access to my authentication app to access the atera app anyway. Not very well thought through and pointless having to do it even once a week.

    The only application I can possibly think of is an employee that leaves, in which case their access could be revoked through the portal anyway.

    31 votes

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    2 comments  ·  Security  ·  Admin →
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  14. Have the ability to archive and hide both entire customers, and individual users within a customer. Be able to keep the customer in the Atera database (tickets, interactions, etc.) but be able to make them inactive, and hide from view.

    Be able to hide individual contacts (users) within a customer to also keep ticket history, but not show them as contacts. For example, a contact that was entered into Atera has been terminated or no longer with the company.

    And of course be able to re-enable or reactivate that customer or contact...

    31 votes

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    3 comments  ·  Customers  ·  Admin →
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  15. If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.

    31 votes

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    2 comments  ·  Devices  ·  Admin →
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  16. Allow MSPs to offer Security Awareness Training through Webroot. Help train clients fight against Cyberattacks by being trained on what to look for.

    31 votes

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    0 comments  ·  Webroot  ·  Admin →
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  17. The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.

    31 votes

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  18. See in the dashboard of each computer if Webroot or Bitdefender is installed with icons

    31 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  19. 31 votes

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    1 comment  ·  Agent  ·  Admin →
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  20. E.g. our old monitoring system could detect the O/S running on the device and we had set the system to organise it into the servers folder automatically.

    31 votes

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    3 comments  ·  Agent  ·  Admin →
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