4853 results found
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Ticket Search - Search within tickets to find previously solved issues
It Would be great to have a option to search within tickets.
Problems and applied solutions are described within tickets.
It would be great to have a way to search in this treasury box to find solutions.Search should be a free search on words as: Internet - Printer - Outlook - firewall - RDS etc etc. The Search should ideally search within ticket title, conversation and timesheets.
I know the feature exists in Autotask and it was a feature we used a lot! We like Atera better but we really miss this option.
Tickets are holding a treasury of…29 votes -
Technician Out of Office
It would be great for a tech to be able to set themselves as 'out of office' if they're away for any period of time. This way if a client updates a ticket assigned to that tech we can have an automation rule unassign the ticket so someone else can deal with it.
At present the only way to do this is either, have someone watching that tech's tickets, or unassign jobs before leaving for a holiday/sickness. The process is too manual.
29 votes -
We want use WINGET
Is it possible that Atera also supports WINGET
29 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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knowledge
It would be cool if technicians could access the knowledge base from the Atera mobile app.
And it would be great to be able to take pictures of equipment with your smartphone and send them to Atera.29 votes -
Warnings about renewing certificates
Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add More Payment Type
I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company
29 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Change Atera invoice number before creating invoices
We would like to set the next invoice number before creating the invoices, this would let Atera work with other systems aswell so when we import invoices into other system we do not have to change the invoice number because it is already set to the right one.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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SNMP: Allow the addition of SNMP Monitoring/OID's directly to a device.
Lots of systems have multiple interfaces for monitoring, particularly enterprise hardware. As one example, we have the Agent installed on a HP server. The HP server also has an iLO interface, we would like to add OID's to monitor the array, disk smart status, temps etc.
Currently we have to duplicate servers, once with Agent install and again as a SNMP device to monitor hardware. This is not ideal as the device list gets messy.
In Zabbix you can add multiple monitoring methods to a single device (eg; Agent, SNMP, IPMI, etc etc).
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Include the Agent Name in the Title for Browser Tab
Currently, no matter what Agent you open up, the Web Browser Tab Title Reads "Atera - RMM Software | PSA & Remote Access for MSPs".
Rather than have this generic page title, include the Agent Name that is open in the tab, e.g.:
"AGENT NAME | Atera - RMM Software"
When I have 10 devices open in separate tabs, it's hard to navigate back to the right computer without flipping through each one!
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Chrombook remote support
Ability to do remote support on a chromebook device.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Allow Custom SNMP community strings in Network Discovery
I'd love to be able to input all our clients custom SNMP community strings and have Network Discovery use those as well as the default "public" string
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Annouments Board in Customer Portal
At our prevouis company we used manage engine and then the end user login to the portal if there where any annouments you could see this on the landing page within your own portal ... such as new there is a virus outbreak or there will be maintenance on the following server and you will expect downtime. can this be done already and if not will be a great update within Atera and I miss this option as an admin to just update this under a customer site for an annouments as at present i have to email all parties.…
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Broadcast a message / also ability to scheduled a broadcast message.
If we can broadcast message to specific client, we can remind them to leave their computer on over night so scheduled update would be run. Or if there is a scam email being send to everyone in the organization, we could let them know to delete the message. As Atera agent already installed on all the machines, pushing a pop up message would help to reach many users quickly.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Executive Summary with PDF Attachment
Similar to the Auditor Report, we would like to have an executive summary report that combines auditor report and patch status summary as well as other reports that we can add or remove when required.
It would also be very handy if we can remove specific elements from a report e.g. remove Mac computers if they don't exist on the network or Server Distribution etc. and most importantly have this report sent with a PDF attachment.29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Pasword Management Solution
I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.
28 votes -
Send welcome emails to customer after Azure AD Sync
Welcome automation emails only work when contacts are created individually for each customer. Importing customers with CSV or syncing with AD azure doesn't send the welcome email automatically to new contacts.
Welcome emails are the first interaction with new customer employees. This is highly recommended.
28 votes -
Office 365 intergration
I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.
Here's a tool I've installed.
https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.
28 votes -
Native backup using Wasabi as backend for storage
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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I would like a note pad.
It would be great if Atera had some sort of notepad for keeping notes on various things. Maybe just a tab on the left side pane, or maybe per customer or device. This would be a great feature. So far, this is just about the only thing that our old RMM has over Atera. Please, bring us this feature!!! I've seen places for notes, but they are very deep within too many menus.
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Recommended merging of tickets
Periodically, we'll have emails come into Atera that generate new tickets instead of link to an existing ticket. It'd be a really simple and huge quality of life improvement if Atera can auto-suggest merging tickets. For example, if an email comes in for a customer with a subject like "RE: Recycle old servers", and there's already a ticket for that same custom with subject "Recycle old servers", when I click into the ticket generated for "RE: Recycle old servers", have some sort of button to say, "It looks like there's already a ticket, should I merge them?"
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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