4851 results found
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Single Sign on for all Plans
Please can Atera consider allowing SSO with Azure AD on all plans (or Expert and above perhaps?) so that our users (who are very familiar with the big Microsoft Log In Button and use it for other systems they use) can use it to log in?
Most modern web applications have this feature built in / available as standard and seems a little unfair that we need to be Enterprise level to have this feature available to us. (We are using IT Department Expert Plan) Thank you!
Even a particular unnamed open source and free ticket system has the ability…
32 votes -
Compare serial number of agent in order to hunt down the same agent appearing multiple times in atera
Have atera compare serial number on device in order to make it easier to hunt down the same agent appearing twice or more because of reinstall of client.
It would be nice with joint report that shows clearly what machines and to what customer they are connected. And also a auto cleanup cross all customers and for a single customer.
32 votes -
Customize Right Click Menu
We should be able to Customize the Right Click Menu of the helpdesk agent. Other RMM solutions support this feature and Atera should as well. This can be make or break for a lot of MSPs
32 votes -
Install Webroot when Agent next online
I've been informed this does not happen.
If an Agent is offline you can still select the device for a Webroot install (in customers - list devices, tick the offline device(s), click on AV symbol /shield then select Install webroot and paste key) message shows 'Webroot action was sent to succesfull agents only'- but this doesn't work.
Can the system queue the action and deploy webroot when next online ?
32 votes -
patch management on the fly profile assignment and execution
It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile
In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.
32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disk Encryption Status
Add disk encryption status to the disk information where it currently lists serial number, firmware version, etc.
32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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View Mapped Drives in dashboard
View mapped drives in the Drive section of dashboard.
32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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android
Enable an android agent to enable basic system information, monitoring and remote control through splashtop.
32 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Remote Desktop Server multi-user support for the Helpdesk agent.
Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.
32 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
31 votes -
A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.
Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.
31 votes -
Mileage tracking
Ability to track mileage within the ticket system. This would allow tracking a technicians mileage and charge the customer with ease. All techs use a ticket to support so this would be awesome. Other systems have this feature.
31 votes -
Feature Roadmap
Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.
31 votes -
Optimized Automation and Patch
Need to find a better solution for patch and automation.
The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.
While it isn’t really…
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Network Discovery should show progress
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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non tech role
Desperately need various roles for non-technical people to be able to access Atera for PSA and Billing purposes.
Sales people should be able to add customers/customer information, but never be allowed access to RMM functions like devices or scripts or anything technical--but the option to grant those permissions should also be there for technical-minded sales people. (Think Sales Engineer who moved to that role from Field Tech and helps clear ticket queues from time to time)
Billing people should be able to add/edit customers, do invoicing, manage ticket information (like correcting spelling errors) etc... but not have access to anything…
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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BitDefender Mobile
Add Bitdefender Mobile licenses in the BitDefender Atera subscription and allow Atera deployment intergration.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Event Monitoring Improvement
I would very much like a lot of improvement when monitoring Windows event logs. I don't want to specify an event source -OR- event ID. I need to specify the log, source, -AND- the ID.
The very few prebuilt Atera event monitors have the ability to notify based on frequency. At the very least I would like to change that frequency, but it would be extremely helpful if we could specify a frequency like that when building a custom monitor.
I also want to monitor events based on their criticality but not have that set the criticality of the alert…
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ticket Lock
This is essential in preventing double responses on tickets.
Ticket locking feature. Once a tech is on a ticket, all actions within the ticket would be locked for subsequent techs that visit.
That is, as long as the original tech is on the ticket or after a set amount of time while the original tech is on.
For example, Tech 1 views the ticket. Tech 2 views the ticket and it is locked. Tech 1 leaves the ticket. Tech 2 can now edit/respond to the ticket.
OR
Tech 1 views the ticket. Tech 2 views the ticket and it is…31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alert Tickets
When a ticket is created for an alert the following features would be amazing.
Self-heal - If the threshold returns to normal the ticket auto closes.
Quick Connect - On an alert ticket having a shortcut to the affected device with the ability to click the shortcut and go straight to the machine.
31 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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