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  1. At the top of the Customers page, add an "Export Customer List" and/or "Export Filtered Customer List" button that generates a CSV file with all of the Customer's general details (Name, Contact Email, etc.) This will help customers reconcile their Customer List in Atera with their active Customers to ensure accuracy.

    24 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

    24 votes

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  4. Remove the bitdefender agent when the atera agent is delted

    24 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  5. A way to resend a customer the portal welcome email, without deleting the contact and re-adding.

    24 votes

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  6. Allow conditions like AND and OR in conditions field in ticket automation. For example, the ability to be able to send email to technician only if the ticket is signed by someone else. If the ticket is assigned by technician himself, the email should not be sent to him.

    24 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Add the ability to extract all email addresses out of Atera or the ability to email all clients at once. Implement user controls such that the admin can determine who is able to perform this function.

    24 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.

    24 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  9. We would like the ability to print the Software Inventory for one device individually.

    This would save hours when onsite to replace a workstation to have a paper sheet to reference rather than dig through currently installed programs.

    Current reports allow me to print all software installed for a client, but not selective to an individual workstation.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. It would be helpful to be able to set the IP Range, that will be scanned. Haveing a Network with different Ranges connected trough VPNs and haveing a Domain, now we are not able to distribute the Agents to machines in other IP-Range then the Server with his Agent is.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Given that Atera pushes for the use of chocolatey, they should take the time to update common software packages on the public repo that they use. things like VLC are wildly out of date, and Atera is failing to update these programs despite promising to update them.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Either build in integration to one of the well known patch and vulnerability solutions such as Tenable.io, Perch, Topia etc. or develop your own vulnerability scanner.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Allow configuration of an audio alert on a technicians' machine when an end-user requests chat - similar to audio alerts for threshold notifications.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Hi,
    It would be awesome if we could setup alert notifications when a new device is added to our account.

    We had a couple rogue devices get installed the other day, and didn't realize until we just saw them in the portal.

    24 votes

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    1 comment  ·  Alerts  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. The patch history of devices shows some updates which are applied but not all. Support told me that getting updates over WUA API only shows updates which are still on the update servers.

    Problem now is that you cannot be sure which updates are applied to the servers because the updates suddenly disappear from the history. So you have no overview which patches are applied.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.

    24 votes

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    2 comments  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Trend Micro has been a go to antivirus and cloud security suite for quite a long time. Bigger competitors of Atera such as Connectwise and Kaseya have Trend integrations.

    24 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
    In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.

    24 votes

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  19. Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. 24 votes

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    0 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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