4810 results found
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Agent for Linux- NAS System (preferenz Synology-System)
Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse
23 votes -
Remove Admin from Auto assignment to ticket
Ability to remove the admin from being auto-assigned for tickets.
23 votes -
GPU metrics
Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)
We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.
23 votes -
Invoice Details
We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.
23 votes -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
23 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
23 votes -
Monitoring and reporting ESXi hosts, cpu load, storage, networking.
Monitoring and reporting ESXi hosts, cpu load, storage, networking.
Graphical Report (same as windows devices with agent installed).
IMPORTANT to get statistics within a range of days, interesting for debugging, problem solving, investigating.23 votes -
Task-List
Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.
23 votes -
non technical staff
Need the ability to have non-technical staff in Atera's Admin section for billing and account (customer) setup. These back-office people have zero need nor should they have access to RMM capabilities.
23 votes -
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
23 votes -
Cannot edit the file type of a script
The UI gives the impression that you can edit the script type - but actually you cannot - you have to delete it and start all over again.
23 votes -
New look menu is a step backwards
The new menu interface has hidden 'Knowledge base' behind a 'More' button but left items we never use. we need the option to pin or rearrange menu items.
22 votes -
Ticket splitting
Sometimes a user-generated ticket has multiple issues and each one may be handled by a different support agent. Allow splitting of a ticket either into two separate tickets, or allow the creation of sub-tickets that can be separately assigned.
22 votes -
Manually retire device
Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.
22 votes -
BSOD
Create an alert when a BSOD occurs with minidump information.
22 votes -
Sound and Notification for Replies
It would be very nice if we could get a sound and/or popup notifications when someone responds to a ticket or starts a chat.
22 votes -
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
Patch Management Page
A Patch Management page, Not a report. Where we can see all available updates. Approve/Deny/Postpone them. Also see how many devices are missing said update and click install if needed.
in the same place an overview of what devices are currently downloading/installing/updating/Failed live view
I have tried using the report and clicking install all missing patches but this does not work. However going to each individual asset and clicking select all > install works.
So to recap an actual patch management page, where we can manage all systems/customers etc
22 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
22 votes -
Ticket Rounding - 5 minutes | 10 minutes
Add 5 and 10 minutes option to Ticket Rounding Settings
22 votes
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