4871 results found
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Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
21 votes -
Reboot Required Indicator - Not Alerting
https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication
Per this link above, There is a feature which was released about reboot required.
However in real practice, We cant get benefit from such.
I propose there should be certain addition in regards to Reboot Required Indicator.
1) Alerting when and which device require a reboot
2) From Device Page, We should be able to Filter out the Reboot Required items
3) Reporting - There should be a dedicated report in regards to thisHope all the community agree to this and together we strive to make Atera a Great Product !
21 votes -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
21 votes -
3rd Party Integration and Not Add-ons
Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera
21 votes -
Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
21 votes -
Pause SNMP alerts
Currently, we can only pause the alerts of the monitoring agent which will pause the SNMP device alerts as well. So, add pausing of alerts of SNMP devices
Some use-cases: device is in reboot-loop or device is in maintenance
21 votes -
Independent Penetration Testing Report
With Supply chain attacks on the rise bad actors are actively targeting MSP's and RMM software providers. There are recent reports of attackers using Atera with Zloader in the wild on DarkReading.com. The actor vector will be the same for all RMMs at some point in time.
My request is that Atera get independently penetration tested on an annual basis and publish the results of that independent third party test.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Invoice Details
We need the details of the tickets on the invoice, not just a number and price. Unfortunately, the information is only available via a report. It is best to specify each customer ticket as a single item on the invoice.
21 votes -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Chat Helpdesk for MAC devices
WE need to enable Helpdesk agent for MAC as well like Windows , now we cant introduce chat option for MAC users like Windows while we onboard customers.
due to this we are loosing business as well.
21 votes -
Local Security Policy
Set Local Security Policy for workgrouped Windows PC's. Small offices with only a few workgroup computers may need to have local security policy setup for things like password complexity, password expiration, and screen savers to meet security compliance with larger organizations that they do business with. Perhaps a new option built into the IT Automation Policies of Atera could be to modify the Local Security Policy.
21 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Make 'run on offline agents' timeframe customizable for individual profiles
It would be great if the 'Run on offline agents' timeframe setting for IT Automation and Patch Management could be defined for each profile. Currently it can only be defined for all profiles.
For example, it would be great for patching or software updates to be run on offline agents for a week or more. That way they would still get the patches/updates if they were offline at the scheduled push time. However, if I have a separate profile pushing a reboot, I would never want that profile to be pushed to an offline agent when it comes back online.…
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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faster online
It frequently takes forever for an agent to come online. Sometimes even longer for Remote access to be available. This may be a Splashtop-only issue.
Can a system Tray Icon be implemented with some basic functionality like Request Remote Assistance? Repair Atera Agent. Request chat.This would hopefully poke the system into recognizing an agent is online and available for Remote Control or whatever the customer seeks help with.21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Force status refresh
If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Portal New Password Prompt
It would be nice that when a new customer receives their randomly generated password, that there would be a prompt to have them change it to something they want.
As it currently stands, the only options users have is to receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like if the user were to input the random password that they would be prompted to change it. So its back to either the 'forgot password' option to…
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.
Customers would like the ability to 'vet' their staff's requests, approving them for action in our portal before we action them.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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audit report
Would be awesome if we could run a single audit report on all our clients (vs.) individual reports for each client.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Task-List
Have the ability to add a task list to the dashboard to improve productivity and not forget anything. Why not also a customer-to-manufacturer recall.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Notification History
Avery time we install PC agent we get notification about it, but after few hours or next day we don't have ability to see all notifications. We need notification history to go back at least 1 week.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Get Patch & Automation Profile Info via API
The ability to see if a Windows or Mac computer/server is associated with IT Automation Profiles, and which ones.
And posible to get IT Automation Profile via API.21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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