5040 results found
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Override threshold profile for device
e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.24 votes -
System Configuration change notification
Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.
24 votes -
24 votes
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email non delivery report
We have had several issues where clients do not receive ticket replies as Atera's mail server has blocked them. In this instance we need to be notified of the block from Atera's mail server and suggest this be implemented using a NDR or other notification back to a nominated email address.
23 votes -
Agent Status
Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.
If agent is online:
- user is logged in and active (actively working)
- user is logged in and inactive (idle)
- user is not logged in23 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
23 votes -
New internal note alert
Alert by email the technician that a new internal note is added to his ticket.
23 votes -
API security
Would be nice to have more than one API key. Our CTO’s concern is that
o It is not really protected in any way
o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good23 votes -
Reboot Required Indicator - Not Alerting
https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication
Per this link above, There is a feature which was released about reboot required.
However in real practice, We cant get benefit from such.
I propose there should be certain addition in regards to Reboot Required Indicator.
1) Alerting when and which device require a reboot
2) From Device Page, We should be able to Filter out the Reboot Required items
3) Reporting - There should be a dedicated report in regards to thisHope all the community agree to this and together we strive to make Atera a Great Product !
23 votes -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
23 votes -
Network Discovery New Devices
Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)
23 votes -
Splashtop session recording
Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.
23 votes -
Technician email alerts from internal notes
The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.
23 votes -
add links to navigation on left had side, eg direct link to MS Office 365 Partner portal
add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals
23 votes -
Single Sign On (SSO) for Work from Home
We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!
23 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager23 votes -
White Label Login Portal For Technician
Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.
23 votes -
There is a strong need for Microsoft CSP billing
We are a tier 1 Microsoft CSP partner. We need a solid solution for billing that works with the Microsoft 365 and Azure subscription processes in order to allow for proper billing
23 votes -
Customer Portal New Password Prompt
It would be nice that when a new customer receives their randomly generated password, that there would be a prompt to have them change it to something they want.
As it currently stands, the only options users have is to receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like if the user were to input the random password that they would be prompted to change it. So its back to either the 'forgot password' option to…
23 votes -
audit report
Would be awesome if we could run a single audit report on all our clients (vs.) individual reports for each client.
23 votes
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