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  1. The patch history of devices shows some updates which are applied but not all. Support told me that getting updates over WUA API only shows updates which are still on the update servers.

    Problem now is that you cannot be sure which updates are applied to the servers because the updates suddenly disappear from the history. So you have no overview which patches are applied.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. e.g. a device has an additional service I want to monitor and to not create a new threshold profile, it would be easier and faster to override the current threshold profile with an additional service.
    In our environment there are lots of different servers with different services to monitor and it takes a very long time to set up all threshold profiles for all different kinds of servers.

    24 votes

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  3. Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.

    24 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. 24 votes

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    0 comments  ·  Customers  ·  Admin →
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  5. Display computer information on the desktop.
    PC name
    Logged in user
    Last reboot time
    Network information (IP)
    IT support contacts

    Like Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo

    24 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. We have had several issues where clients do not receive ticket replies as Atera's mail server has blocked them. In this instance we need to be notified of the block from Atera's mail server and suggest this be implemented using a NDR or other notification back to a nominated email address.

    23 votes

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    1 comment  ·  Tickets  ·  Admin →
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  7. Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.

    If agent is online:
    - user is logged in and active (actively working)
    - user is logged in and inactive (idle)
    - user is not logged in

    23 votes

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    0 comments  ·  Agent  ·  Admin →
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  8. Auto-healing script log.

    There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.

    You can see if a Technician runs a script & see its output, just not if it was automatic.

    Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.

    23 votes

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    1 comment  ·  Alerts  ·  Admin →
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  9. Alert by email the technician that a new internal note is added to his ticket.

    23 votes

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    1 comment  ·  Alerts  ·  Admin →
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  10. Would be nice to have more than one API key. Our CTO’s concern is that
    o It is not really protected in any way
    o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good

    23 votes

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  11. https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication

    Per this link above, There is a feature which was released about reboot required.

    However in real practice, We cant get benefit from such.

    I propose there should be certain addition in regards to Reboot Required Indicator.

    1) Alerting when and which device require a reboot
    2) From Device Page, We should be able to Filter out the Reboot Required items
    3) Reporting - There should be a dedicated report in regards to this

    Hope all the community agree to this and together we strive to make Atera a Great Product !

    23 votes

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    1 comment  ·  Alerts  ·  Admin →
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  12. 3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

    23 votes

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  13. Network Discovery: I want to see only NEW devices connected to the network. Right now, it shows all devices (not just new)

    23 votes

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  14. Enable the ability to record Splashtop session. Splashtop already has it but Atera version that employees use, doesn't show the ability to record.

    23 votes

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    Planned  ·  1 comment  ·  Agent  ·  Admin →
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  15. The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.

    23 votes

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    0 comments  ·  Alerts  ·  Admin →
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  16. add Custom or personal inks to navigation on left hand side, eg direct link to MS Office 365 Partner portal or other management portals

    23 votes

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  17. We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!

    23 votes

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  18. It would be great to be able to:
    --> run scripts with users - other than SYSTEM or current user
    --> run scripts as credentials stored in the Atera Password-Manager

    23 votes

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  19. Instead of having a technician log in to app.atera.com, have my own custom domain (ex. app.mydomain.com) instead to access the portal to login to the dashboard. Similar to what https://www.gohighlevel.com/ is doing. True white label SaaS.

    23 votes

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  20. We are a tier 1 Microsoft CSP partner. We need a solid solution for billing that works with the Microsoft 365 and Azure subscription processes in order to allow for proper billing

    23 votes

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    1 comment  ·  Billing  ·  Admin →
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