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5016 results found

  1. Turn off pagination for the API

    1 vote

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  2. According to the time of day the ticket is opened, could that automatically choose a billing date from the contract? If job is done after 5 PM, will it be possible to have a specific rate. I know I can manually change it but it would be nice to have it automatically

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Having permission tied with certain ticket statuses. One of our status is sales ticket, that would be great if only our coordinator could see those tickets.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. SNMP: we didn’t continue using it because we had to set the MIBs for each point. I can’t just paste the MID. I still have to create the monitoring points manually. I can’t add odd all of them. If it would paste the link, the monitoring would download. All the providers those links so it would be much easier

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. Asset Management: Mass import into Atera.

    39 votes

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  6. Explorer View in KB: I would love to see a lot more focused dev efforts into KB. We mostly do internal. We use Xoho for KBs also. Atera's KB feels really clunky. It's hard to describe the way it's layed out. Everything is all scrolled down. Would be great to have inside KB – more of an explorer type view instead to all of these long title and section underneath and then articles etc. Folder on the front page. Document instead where you van easily open up. Share point up online. It doesn’t feel very flushed out.

    1 vote

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  7. Integration with Hexnode solutions. It offers Unified mobile, Desktop & IOT management.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  8. Would be great to add be able to add more notes on a Agent.
    Being able to add more rows would be very helpful.
    Ex.
    Backupserver - BACKUPSRV01
    Hypervisor - 10.0.0.12
    Would make it easy to locate which backupserver the host backs up to or which hypervisor the host is located on.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  9. I'm using a trial now and the deal breacker is that I can't remote on users session on a terminal server. All customers run terminal servers and when they request support I have to be able to remote directly on their session including when they are not in front of the screen. I'm lookig to switch from another RMM platform that offer this feature and because you don't have it I will wait a littl longer. Hope to see it soon. There is lot's of customers using Remote desktop services and we need to be able to help them individually…

    6 votes

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    1 comment  ·  Agent  ·  Admin →
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  10. Would like to have the option to flag a device to send out a notification to an email address when it comes back online in Atera. For example: need to access a PC that's been offline for a few days, an email is sent to an email address of our choosing when the device is back online so that we are not required to actively monitor the device and waste time waiting for it. Put the option on the Agent page under the Manage drop-down menu. Have a pop-up menu display that allows us to type in the email address…

    5 votes

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  11. Only fire an alert if a site is down X number of polling attempts. Right now, there's a lot of noise in the signal with sites being "down" for only one poll attempt, so alerts are being ignored.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  12. The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.

    9 votes

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  13. It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.

    2 votes

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  14. It is crucial for us to have a 2FA check when deleting bulk of data, such as a site.

    7 votes

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    0 comments  ·  Security  ·  Admin →
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  15. We need the ability to deploy bitdefender and acronis cyber protect agents in Mac devices through Atera like we can on Windows.

    14 votes

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    0 comments  ·  Bitdefender  ·  Admin →
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  16. I would like for ITGlue passwords and data to be imported into Atera automatically. Currently trying to manually type in 856 customers

    13 votes

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  17. Allow report fields to be displayed on the dashboard (such as disk capacities and patch status) with the report automatically updating periodically.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  18. Being able to add/update/remove Assets with the API would be of great benefit. It would be awesome to be able to migrate our non-agent inventory to Atera without having to manually enter one asset at a time.

    28 votes

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    1 comment  ·  Admin →
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  19. It would be really helpful to us to have the model of the equipment shown on the screen when you select Network Discovery. We would use this to help determine age of equipment and much quicker and list much more machines per page. Currently to get the model information we have to open the device.

    Maybe even the ability to customize the view on this screen would be even more helpful.

    3 votes

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  20. Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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