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- Ideas and Feedback 4,794 ideas

Allow ticket Creation when the send-to address is in the BCC Line

Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.

2 votes

Gerrit Koester shared this idea · Jan 26, 2023 · Report… · Admin →

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