4899 results found
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Receive an email notification 24 hours prior to a scheduled ticket
Receive an email notification 24 hours prior to a scheduled ticket
3 votes -
Push file to multiple device
Would like to be able to push a file to a device (or group of devices) the same way you can run a script. Upload the file, and specify where it should land on the devices locally. Rather than having to upload a script to download the file and pushing the script.
The file transfer module at the device level I find is fairly unreliable for larger files, so if the above feature is added, if should do some type of file parting to make it is able to continue if the connection is dropped or is weak etc.8 votes -
Improve New User Import
When setting up Atera with new users, for people not on Office 365, adding new users one at a time automatically e-mails that user with their username/password - when importing a list of new users from a CSV file, the e-mail is not sent. It would be a nice improvement to have it send the e-mail when importing a list.
3 votes -
Improve Ticket View
I'd like to always see the Ticket Description when I open/view an open or pending ticket. I think that should always be the top line/box with notes/emails showing below it.
1 vote -
Reply to specific messages from requester
Reply to specific messages from requester:
Ability to selectively reply to specific messaged from the requester, keeping the email thread.1 vote -
WOL Status
It would be handy if WOL status could be displayed in Devices - Hardware.
E.g. WOL Status - Enabled or Disabled3 votes -
upload software for bundles
We would like to be able to upload installers for software that is not available under bundles
Another idea - Could you add the SentinelOne installers?
6 votes -
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process.
Add a 'CHECK REMOTE COMPUTER IS TURNED ON' reminder message to the 'Work From Home' client login process. May prevent some unnecessary support calls!
4 votes -
Connection status to an Agent
Would like to see some kind of status, if someone is currently connected to a device. Meaning, I go through all the steps of making a connection to the point it starts to paint the desktop and then I get a message that someone else is already connected. Just would be nice to know that before hand, and possibly who is connected, before going through those steps, and find another method.
Our team mostly uses Splashtop for our remote connections.
42 votes -
Create a role that can't see the App Center. We have clients with internal techs asssigned.
Need a way to hide App Center from non-admins.
1 vote -
Ticket automation, time spent
In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.
2 votes -
Patch Management & IT Automation list page
When you click Admin then Patch Management & IT Automation
On that list screen it would be awesome to see "Next Execution Time" as an option.Instead of having to click inside each one to see when it runs next.
3 votes -
Ticket automation rules : Add a "TEST" button
When building the criterias of a ticket automation, it would be most helpful to have a "TEST" button to find out which tickets are being captured by the filters we built to make sure it is working as expected.
Also it would be helpful to see what "changes would have been made" if the rule was turned on.
So a press on the "TEST" button would display something like:
Ticket #1234: change status to "Closed", email blah@company.com
Ticket #1256: change status to "Closed", email blip@company.cometc.
16 votes -
create alert when available patches exceed certain number
Create a threshold entry to auto alert when a device has X number of patches or more available. Allow that alert to be tagged to auto-ticketing like the others. I have had several instances of finding devices with 50 or more available updates, even though they should be auto-updating. Being able to have an alert when available patches are starting to pile up would be very helpful.
5 votes -
draw.io
Integration of Draw.io in customer records.
2 votes -
Anydesk Remote on mobile APP
It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.
13 votes -
Alert email bundles
Allow alerts that occur at the same time to be split up and not bundled in one email.
3 votes -
Ability to decide when the IT automation Profile report is sent
Ability to decide when the automated reports gets sent from the IT automation profile. When it runs only an hour later, it always shows as most of them have failed. But 24 hours later, it will show better results.
1 vote -
Exclude Windows 11 from reports
Ability to remove "Windows 11" from the patching reports so it doesn't show as the machines as not updated
1 vote -
Choose Anydesk or Splashtop as default for some computers
AnyDesk: Ability to choose Anydesk for some customers and Splashtop for others. And then only show Anydesk for specific customer and to not send the Splashtop installer again via the Atera agent (need to remove it everytime)
19 votes
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