4506 results found
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Automatically assign ticket to a client
Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)
1 vote -
Unlinking Acronis
Acronis integration can’t unlink. That is a a GDPR violation.
3 votes -
iDrive intergration
iDrive integration with any of the iDrive versions would be nice. Would be really nice to push the iDrive agent with Atera
5 votes -
I have a third party security product that sends an email alert.
I have third party security devices that send an email alert.
I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
An alternative would be to add an Alert Trigger to the the Atera API.1 vote -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
2 votes -
1 vote
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share scripts
The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.
1 vote -
lexware financial office pro integration
We would like to have a lexware financial office pro integration
1 vote -
battery
Allow filtering by Battery health, to get a list of devices with battery under x %
6 votes -
move position of minimized window
When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?
1 vote -
OneDrive for Business monitoring, is it running, up to date any sync issues
I'd like to see the addition of OneDrive for Business monitoring, is it running, up to date, any sync issues and an alert option
23 votes -
Hide Technicians
Role and permission: I want to provide a license for my client. I can limit his access on the platform. However, the client can still see all of the technicians that are one my account. I don’t want my customer to see all my technicians under my account. I don’t want my client to then contact my own technicians
2 votes -
See Acronis alerts for onPremise Versions
not only cloud version, there are many onPrem Versions of Acronis running
4 votes -
Admin to end someone's remote connection
Ability for admin to kick someone out of a remote connection.
1 vote -
Retired device on customer level
Choose retired on a customer level: certain customers have different life cycle and they don’t want to pay for devices that they don’t touch for 30 days and then others for 45. Right now, I’m going through the data and then filtering out
2 votes -
KB: Before editing an article, select a section.
Before editing an article, allow to select a section and then only show articles from that section.
The dropdown list is getting tediously long now and it's harder to find the correct entry.1 vote -
Be able to extract data from custom fields from the API
Be able to extract data from custom fields from the API
6 votes -
More customisation on the "Contract" part
Be able to add several "services" to a contract.
For example :
Customer 1 contract :
- 365 : 10€ / u
- Server: 50€/month
- Computer: 30€/month
- Network: 100€/month1 vote -
File and directory monitoring
File and directory monitoring. The ability to monitor if a file was created,deleted or renamed in a specific directory and receive an alert.
5 votes -
FreshService IT
FreshService IT - to have IT service management where you can just pull in all the info. Would be great to have that integration.
3 votes
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