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Ideas and Feedback

Ideas and Feedback

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4907 results found

  1. Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.

    Like Streamer Service of Splashtop that maintains the health of the main remote access service
    I know, I can use a simple script or task scheduler, but it's just an idea...

    7 votes
    0 comments  ·  Agent  ·  Admin →
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  2. Hi,

    Simple request. In the web UI, you can set a contact relation to an agent.
    When using the current API calls for agents and contacts, there is no field for that set relation.
    Basically, we want to cross-reference that all contacts are linked to an agent.
    We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.

    Thank you for your consideration.

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  3. IT would be nice to be able to better describe a script such as why and when it should be used and how it is useful - this would be particularly useful when browsing shared scripts and for when you share a script. It could also allow space to credit the original source such as github for future edits.

    1 vote
    0 comments  ·  Admin →
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  4. Our help-desk gets CC'd in irrelevant emails occasionally and getting us out of the loop can be quite challenging. The ability to manually force the specific ticket to remain closed would be very beneficial.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  5. I have imported multiple customers from quickbooks. Would it be possible to filter those customers to show only the ones that have devices installed?

    1 vote
    0 comments  ·  Dashboard  ·  Admin →
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  6. In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.

    3 votes
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  7. Phone call to create tickets with all the information. If we talk to a customer on the phone, it would be nice to add that directly into Atera.

    1 vote
    0 comments  ·  Tickets  ·  Admin →
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  8. Ability to add "Department" restrictions under Roles for the ITD. Not just site but departments as well

    2 votes
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  9. Ability to push files via automatization/scripts. Multiple devices all at once

    1 vote
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  10. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes
    0 comments  ·  Tickets  ·  Admin →
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  11. Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)

    3 votes
    0 comments  ·  Tickets  ·  Admin →
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  12. When I feel I need to scan a PC and don't want to interfere with the user, I can initiate a Webroot scan from the agent page. What I cannot do is see the results and would like to see these results shown when the scan completes.

    15 votes
    0 comments  ·  Webroot  ·  Admin →
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  13. I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals

    3 votes
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  14. Either via a Report, or some other click-able item, one should be easily able to find "what devices" are enabled for Work from Home. Since we have to charge our customers, and our customers use the service, it would be nice to have an easy way to see what and who is enabled for the service and should be paying for it.

    15 votes
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  15. End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.

    This should run off the agent and be configurable from the Admin Portal with messaging customizable.

    3 votes
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  16. I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.

    7 votes
    0 comments  ·  Alerts  ·  Admin →
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  17. Have a add in tab in outlook to create a ticket and assign a ticket straight from outlook itself. Instead of having to assign the ticket in Atera.

    31 votes
    0 comments  ·  Tickets  ·  Admin →
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  18. It would be helpful to include a way to alter the default order of client devices within a folder without changing the device name.

    4 votes
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  19. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

    9 votes
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  20. Move custom field under customer at the top

    1 vote
    0 comments  ·  Customers  ·  Admin →
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