5039 results found
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Get overview of devices + assets of customer
Would be nice to see all devices + assets together so they can get a nice overview of our client’s inventory.
1 vote -
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch ins
I would like to request that automation task feedback email have more information about the patches it installs eg. name of actual patch installed and what vm's/pc it got applied to e.g. computer name. Currently it will just say how many agents in the task and if it was successful or not. Another feature that would be great would be to be able to schedule an existing ticket and not just a new ticket.
9 votes -
wake on lan in Mobile App
Desired functionality in Mobile app(s) to allow Wake-On-Lan.
We have multiple computers on battery backup, which could be used as waking agents.
We're also enabling resume power on AC recovery.
In a recent power outage, I had to go into the office to turn machines on.
I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.15 votes -
Ability to export the password manager for a client.
Ability to export the password manager for a client.
6 votes -
Show Switch network interface information
For switches, it would be helpful to have a list of the interfaces which also includes the interface information such as port status, ip address, name, mac address, etc.
Also, if the ability to power cycle those ports or perform any switch management or a CLI interface would be immensely helpful.
And in the table, allow the system to see other devices that you already have the Atera Agent on, and have that table link items found on a switch so you can click on known devices and go to that page.
2 votes -
bulk ticket upload
It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.
2 votes -
Folders in Mobile app
Folders in Mobile app
3 votes -
Give ability to customers to see other customer's tickets in the portal
In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.
5 votes -
Ability to change the wording in the customer portal
Ability to change the wording in the customer portal
5 votes -
Dynamic "Subtree" tables in SNMP templates
We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.
An example would be a list of disks in a raidset.
row1: title:disk model, Base OID to return the subtree with all the disk models
row2: title:smart state, Base OID to return the subtree with smart state of all disks
row3: title:health state, Base OID to return the subtree with health state of all disksthis would a powerful way of extending the existing template solution which is quite static imho.
yes, in the existing way, we…1 vote -
Roles possibility to hide appcenter
Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.
1 vote -
Monthly Patchmanagement Report
Hi, it would be very useful if we could define in the patch summary report the number of missing patches when a client is Up to date or not.
Because in a larger network the report is nearly always Negative.2 votes -
Ability to create my own threshold alerts without the categories
Ability to create my own threshold alerts without the categories
3 votes -
Ability to change order of OIDs
Ability to change order of OIDs
2 votes -
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
RMA - return merchandise authorization
I think its a good idea to add support for a RMA future within Atera, beside the helpdesk/ticket.
3 votes -
Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
4 votes -
First response time on ticket list
Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.
Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.
4 votes -
Individual alert options
Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.
Or add custom sounds so you can set up a silent sound for a warning.
3 votes -
Pennylane accounting integration
Pennylane accounting integration
1 vote
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