5039 results found
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option for multiple sites for customers
It would be helpful if we could create sites under customers for those that have multiple locations, and then assign agents and contacts to those sites.
9 votes -
Patch Exclusion - Remove the patch from showing in the patch needed view
Please can you look at adding the functionality to remove any patch showing in the agent patch available status if the admin has removed or excluded said patches from availability. This will make the view cleaner as currently the agent machine reflects in the needing patches when actually they are up to date.
12 votes -
Undo Send Email
A timer to click Undo when sending an Send Email (similar to Gmail). A 10 or 15 second timer where you can quickly undo the sending of an email when you accidently send a note instead of an email or send a partially complete email would be very helpful.
3 votes -
Improvement to Network Bandwidth Threshold Monitor
I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.
Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.
I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…
4 votes -
Customer feedback
At the moment we can only filter feedback by ticket creation date. I want the ability to filter by date feedback was left.
Also, the customer has the ability to leave a comment when filling in the feedback form. However, this information is only viewable from within the ticket. It would be more beneficial if comments were added into the report or at minimum, added as a column once the data is exported.
2 votes -
Linux agent monitor services
It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.
13 votes -
Windows Old version alert
Hello,
Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.
It would be nice to have an alert which warns that they have this old OS.
Thank you!
3 votes -
Set an alert after a device is off for a week
Alert: would be nice to set an alert that after a week that a device is down, an alert is created.
2 votes -
API Create Ticket
Create Ticket on the API can only do Single Line, it would be good to add the ability to put switches in to add new lines or even html tickets.
3 votes -
Carbonite Integration
Carbonite Integration
3 votes -
Device Board ordering
Cann't see this already, but would it be possible to order the Devices, specifically by Available Patches?
Would be super useful
Cheers
J
1 vote -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT2 votes -
Password Protect Custom Field
Protected Custom Field - It would be great if we could hash or protect custom fields in order to store passwords, as these can be pulled from API or PSAtera. This could be utilized to give unique local passwords to each workstation.
11 votes -
Possibility to create a report for the material per customer, but only for the chosen material.
This will allow excluding old material, but keeping this material in the client to keep the history.
1 vote -
3 votes
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2 votes
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Script-based Threshold Item
The new script-based threshold item is a really great addition, but it highlights an important component missing from Atera - inheritance.
When applying thresholds to endpoints, it's necessary to have thresholds inherit monitors from upstream thresholds. Right now in Atera, only one threshold can be applied to any endpoint at a time. What we need are thresholds that can build upon each other and overwrite values based on where the value changes.
For instance, I'd like to configure a top level (default) threshold to apply to everyone, but then get more specific with thresholds at a customer, and even more…
9 votes -
Legacy OS Agent
Please provide an option for a legacy OS agent. even if that agent doesn't have all the capabilities of the current agent, it would be nice to have some limited features and monitoring for our Servers that are in a static configuration and cannot be upgraded.
3 votes -
Speedtest on Device Info
Under the device information on an endpoint. It would be good to have an option to run a speed test of that device on the local lan.
4 votes -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes
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