5047 results found

1. Folders in Mobile app

   Folders in Mobile app

   3 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Give ability to customers to see other customer's tickets in the portal

   In the customer portal, I would like to give the capability of my customer to see other 'customers' in Atera. The way I set it up is that I separated my one customer into multiple customers, based on location. For example, the owner of a hotel, they want to see the tickets opened by every single location. I had to then set it up as one customer with folders on location. It would be nice to just decide which customer ticket they have access to.

   5 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. Ability to change the wording in the customer portal

   Ability to change the wording in the customer portal

   5 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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4. Dynamic "Subtree" tables in SNMP templates

   We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.

   An example would be a list of disks in a raidset.
   row1: title:disk model, Base OID to return the subtree with all the disk models
   row2: title:smart state, Base OID to return the subtree with smart state of all disks
   row3: title:health state, Base OID to return the subtree with health state of all disks

   this would a powerful way of extending the existing template solution which is quite static imho.
   yes, in the existing way, we can manuall specify all the disks when adding the device. the templates themselfs are static. so when different systems with a different amount of disks in a raidset should be monitored, the template functionality as it is now is of limited help and always needs lots of manual modification to monitor the different raids, etc...
   also, if the raid(in this example) gets expanded with additional disks, the technician has to remember to adjust the OIDs in atera so the additional disks are monitored. with the functionality of dynamic subtree tables, this could be circumvented (additional disks, etc. are automatically added to the monitoring)
   this eliminates human error and will also dispaly information like this in a much more human readable fashion - and it would greatly enhance the snmp template functionality.

   We would like to have a possibility to create(define in snmp templates) some kind of dynamic subtree tables when monitoring a snmp device.

   An example would be a list of disks in a raidset.
   row1: title:disk model, Base OID to return the subtree with all the disk models
   row2: title:smart state, Base OID to return the subtree with smart state of all disks
   row3: title:health state, Base OID to return the subtree with health state of all disks

   this would a powerful way of extending the existing template solution which is quite static imho.
   yes, in the existing way, we… more

   1 vote

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   1 comment  ·  Edit…  ·  Delete…  ·  Admin →
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5. Roles possibility to hide appcenter

   Hi, it would be useful to hide the appcenter for specific users because there are the MSP Prices listed for the modules.

   1 vote

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   0 comments  ·  Roles and Permissions  ·  Edit…  ·  Delete…  ·  Admin →
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6. Monthly Patchmanagement Report

   Hi, it would be very useful if we could define in the patch summary report the number of missing patches when a client is Up to date or not.
   Because in a larger network the report is nearly always Negative.

   2 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Ability to create my own threshold alerts without the categories

   Ability to create my own threshold alerts without the categories

   3 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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8. Ability to change order of OIDs

   Ability to change order of OIDs

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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9. customers show on hold

   when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default

   4 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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10. RMA - return merchandise authorization

    I think its a good idea to add support for a RMA future within Atera, beside the helpdesk/ticket.

    3 votes

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    0 comments  ·  Helpdesk Agent  ·  Delete…  ·  Admin →
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11. Pending tickets - follow up date

    Pending status has a follow up reminder with a date/time that can trigger that reminder.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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12. First response time on ticket list

    Please show the first response time on the ticket list. This will be helpful to show that technicians are responding within the accepted time frames.

    Alternatively, itemize tickets on the Technicial Performance report, showing the tickets first response time.

    4 votes

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Individual alert options

    Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.

    Or add custom sounds so you can set up a silent sound for a warning.

    3 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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14. Pennylane accounting integration

    Pennylane accounting integration

    1 vote

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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15. more customisation of portal

    More options to customise or brand customer portal. Backgrounds, colours, advertising

    22 votes

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Add options to schedule fortnightly, quarterly and bi-annually
    1 vote

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    0 comments  ·  Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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17. Custom email alerts to customer/contacts

    Ability to create and send custom email/text alerts to customer/contacts

    6 votes

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    1 comment  ·  Alerts  ·  Delete…  ·  Admin →
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18. Sales/Billing

    More Billing or have a sales section options

    -Create/Edit/Delete Estimates and ability to send to customer/contacts
    -Create/Edit/Delete Proposals and ability to send to customer/contacts
    -Create/Edit/Delete Credit notes and ability to send to customer/contacts

    3 votes

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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19. Average time on dashboard

    To have the widget of the dashboard show the actual average time of the ticket. Based on a calendar and working hours. If a ticket comes in over the weekend we don't want it to count.

    2 votes

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    0 comments  ·  PSA Tools  ·  Delete…  ·  Admin →
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20. Add next/previous button on ticket view

    Hello,

    Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?

    Best regards,

    6 votes

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    2 comments  ·  User Interface  ·  Delete…  ·  Admin →
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