5039 results found
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Site Contact variable for email templates.
Hi, we use Atera in an IT department.
We have set up our sites as Departments.
We would like to get a {[Main Site User]} variable added so we can refer to people's managers in email templates.Thanks.
1 vote -
Individual contact notes and contanct/customer schedule entry
Although potentially niche, it would be nice to have individual contact notes to document things like hours, work days, multiple positions, position changes, what the contact manages for larger companies, typical problems, the list is very large. Having a general note area that looks neat would be extremely useful for providing the fastest and best service. A easy to edit availability schedule for calls or in office times to troubleshoot hardware would be extremely beneficial to help plan out the day.
3 votes -
phone
Client phone numbers on ticket's active as click to call
1 vote -
Advanced Reports, Alerts Auto Resolve Time Field
Need to know what date/time an alert is created and when it resolves. Currently the easiest way to see this is with an email. I would like to have this date/time of the alert time and alert auto resolve time to be able to view from the advanced reports.
2 votes -
hide things not in my subscription
I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription
14 votes -
quick click to assign ticket to myself
If I need to assign the ticket to myself, I don't want to look in the drop down, I want to have a small icon next to the drop down assigning it to myself.
1 vote -
Release Ticket
An employee opens a ticket and a manager has to release the ticket, e.g. new customer,....
1 vote -
UI Scaling, Fonts
The ability to adjust UI scaling or set a much more compact view (for the browser experience) is needed. Large fonts and plenty of whitespace may look neat and clear at first, but they don't often translate to speed and efficiency for work. Having to continuously scroll around to see more than 10 items or read subsequent comments in a relatively short conversation is not optimal. I would gladly exchange all the margins and padding for relevant information that keeps me productive.
12 votes -
Hubspot Integration
Need to be able to integrate with Hubspot to bring over customer data,
4 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
23 votes -
Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
25 votes -
email templates
Add a CC line in email templates.
3 votes -
Co-Managed Services
Business case
A customer who requires more than one MSP to provide services for their IT function. However, most vendors for PSA and RMM are great to provide a single tenancy per MSP with multiple technicians and multiple customers, but assuming the MSP is the single outsourcing party per IT customer. This is the common scenario with small IT customers.
The bigger customers may have more than one MSP.
The struggles are:
1. Different vendors’ PSA and RMM add complexity and require integration between MSPs
2. Single point of contact from a customer perspective requires one MSP to take all…2 votes -
Model in hardware inventory report
It's important to all the CPU model in the hardware inventory report template you created in the advanced reports. Like the one you see in the Auditor report.
1 vote -
remove default ticket
Just a small thing. When creating a ticket, can we see a entire cascaded list of the Parent and sub parent values in one go in Product Type.
For example.
M365
EndPoint Manager
Exchange Online
SharePoint
BACKUP SERVICES
Veeam 365
Veeam Cloud ConnectRather than having separate drop-downs for selection.
3 votes -
Enable a functionality that would allow fields to be added on a ticket and make it multiple choice instead of making 5 fields of questions t
I want to make a field on a ticket that enables a customer ability to select all that applies to new hire requests. Example. Set Up: Office, Remote, 1 Monitor, 2 Monitors, Company cellphone, Entry Key, Keyboard/Mouse, etc. Instead of having 7 questions on the form, there's only 1 question and select all that apply would be great.
1 vote -
Splashtop
View and disconnect Splashtop other session Agent
1 vote -
Pause alerts on multiple devices
When doing maintenance of whatever on multiple machines, it would be very handy to pause the alerts on all those machines in one time. Now you can only do it per machine.
There is already a multiple select for machines when you're looking at the machines of a customer, so adding a button to pause alerts shouldn't be that difficult I hope.6 votes -
Ability to search for Time Entries in Search bar
Search bar: need to be able to search for time-entries on tickets.
3 votes -
Ability to end someone's remote connection
Ability to kick off someone from their remote connection
3 votes
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