4902 results found
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Invoice as PDF to mail adres
Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.
25 votes -
Ticketing only Atera license
Ticketing only Atera license
14 votes -
Do not alert for scheduled reboots
If an automation calls for a scheduled reboot, the alert system should not alert "machine status unknown" right away. In these instances, it should wait some time (like 20-30 minutes) before alerting. 99% of the time, no alert should occur. If updates fail or a server doesn't come back up after a reboot, an alert should occur since the 20-30 minutes have elapsed.
3 votes -
The choice between using Terminal/Console as either Root/System or as Currently logged in users
Running scripts as root/system works for a lot of things, but there are a lot of use cases where running the script as the currently logged in user would be absolutely crucial.
Any script that would, say, changs the computer name to the username, would be one of a hundred examples I can think of off the top of my head.
1 vote -
Bitdefender install option from multiple pages and menus
Currently you offer very limited places you can install the Bitdefender agent from.
Please add to all menus/panes where currently Webroot is an option a Bitdefender option.
It makes no sense that if I am looking at a device I would need to exit the device and go into the main 'Devices' view, search for the device and only from there am able to install the agent.9 votes -
Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
69 votes -
battery
Add the Filter "Battery" yes or no, to show only notebooks in the device overview.
4 votes -
Customer data BackUp to Synology Servers
Customer data BackUp to Synology Servers managed by the IT support provider, not only Acronis and Axcient. More precis to be, let's say Syno Active Backup for business integrated in Atera, Syno Cloud Sync, Syno Hyper Backup or Syno Snapshot Replication.
14 votes -
Notify users who aren't main contacts that they cannot log tickets
When enabling "Tickets by main contact only", e-mails sent in by users who aren't main contacts aren't handled in any way. It would be good if they could be notified that they aren't authorized to log tickets and to contact a main contact.
1 vote -
Barraccuda Integration
Barraccuda Integration
5 votes -
Down Vote scripts that don't work
thumbs down in the script area, so that we can "down vote" a script that does not work, this will save users a lot of time running a script which Atera says was successful only to find it did absolutely nothing.
2 votes -
Software install/uninstall email alert
You currently have an alert for software newly installed or uninstalled but only generates information events in the event viewer.
Please add an option for an email notification. This is really important to be able to monitor all software changes on end devices and as you already have the alerts it should be an easy implementation.36 votes -
More Info under Device (IP, reboot, last time online)
Would be nice to have more info on the device page. For example, when looking at list of devices for a particular customer, would be nice to see how long it’s been online, when was the last reboot, its IP address
2 votes -
automatic technician response
It would be nice to have an option for automatically switching a technician to the current profile in responding to a ticket. For example, we have automation that sets the default technician for all incoming tickets.
When another team member is responding to a ticket they have to remember to manually assign the technician to themselves before responding or it appears to the end user that the default technician is still responding. Having an option to override that and respond as yourself would be great. I hope that makes sense.
3 votes -
Notes sections against user, device, password etc to be the same as Notes section in a Ticket
Ticket>Notes is more like a field, with multiple lines, akin to notepad.
This could do with some improvement but is ok.Whereas Device>Notes, Contact>Notes, Password>Notes is more akin to one long line. It'd be great if these, and other Notes sections all worked like Ticket>Notes.
2 votes -
Showing 2 devices with same hostname name offline and online - After reinstallation
My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.
There is no way to clear the offline machines at a single time, Need to do it manually,
There is no hostname conflict feature in Matera
There is no way to delete the offline machines at one time
There is no option to push the Atera MSI file via the deployment tool. it can
only be done by ADThere is no information on Atera uninstallation if you can run the
uninstallation.There is no…
1 vote -
mangement overview
Reduced license for management to check tickets, run reports etc. I don't think its fair to charge a full license fee for a user that doesn't use most of the features
7 votes -
Clone scheduled ticket
Being able to clone a scheduled ticket, or bulk create the same scheduled ticket to multiple customers at the same time would be very helpful.
As simple as having a 'Save' and 'Save as New' button when editing the scheduled ticket would be a really good start.
22 votes -
counter / tally chart / trace issues
I've read nice feedbacks with some points here and there we wish atera has but I want to point it out a bit more:
We struggle to trace repeating issues in the ticket system. For example:
Issue X comes up every 3 months and every time another technician is working on it. We are 5 technicians so it could happen that my colleagues will face Issue X one by another and after maybe 12 months it lands on my table again. 1st I sure would not remember that I worked a year ago on the same ´problem and 2nd I…1 vote -
Teramind Integration (User monitoring and threat prevention solution)
That will be great if you integrate Atera with the Teramind platform (https://www.teramind.co/). They provide user monitoring and threat prevention solutions. They offer the following features
Security & Compliance
Insider Threat Prevention
Employee Monitoring
Compliance Management
User & Entity Behavior Analytics (UEBA)
Behavioral Data Loss Prevention (DLP)
Insider Fraud Detection3 votes
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