Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT
4
votes
Stephane Lanke
shared this idea
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Emiliano Tuccio
commented
Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it